This frequent visitor will never come back. - Maple & Ash Scottsdale - Kaufe eine Reservierung
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🤮 1/5 - This frequent visitor will never come back.
By 👻 @mario r, 02/07/2024 3:00 am
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to start with, we have been going to Maple and Ash since they opened. The first few visits were great, then it all changed, mainly because of their staff. I understand Covid issues so i won't comment on that period. This last visit , Feb 1, will be our last. The past 2 February 1 we took my inlaws for my father in law's birthday. This November when he fell ill, he and my mother in law decided to give all their kids generous gift certificates for M&A. Unfortunately he passed on in Dec so we all decided to take my mother in law on his birthday, Feb 1 , to dinner in honor of him. In January we made our reservations for 7 pp at 6:30. We arrived 15 minutes early on a rainy cold night. They made the 4 of us wait in the cold lobby until the rest of the party arrived? Really, my 85 year old mother in law in the drafty lobby? We asked if we can be seated while we waited to have a drink and we were told to go to the bar. At 6:30 all arrived, but they have their system, we had to wait another 10 minutes for the walker to the table person to arrive to walk us to the table. The table was on the patio, the patio that was added in the driveway during covid, not a beautiful patio with a view or anything, just a cold ugly add on, a cold drafty add on. We asked for a better table, explained we had reservations for a month, and the place was 2/3 empty with plenty of options to move us. We were told we didn't specify an inside table when we made the reservation, really, there was no option for inside or outside, it was january when we made a reservation for feb 1. they made us wait in the cold lobby , after 30 minutes we asked to cash in the gift certificates so we can leave, of course they can't do that but the table is almost ready? 15 more minutes it was ready so we waited another 5 mintues for the walker to the table person. Now its almost 8:00, we're cold and hungry. of course drinks first before we can order our appetizers. Well appetizers came before the drinks, the drinks took 20 minutes, really? We ordered our entrees, 5 total steaks of various cuts and temps. One steak ordered med rare was burnt, i mean charred burnt (ash) and the medium well was purple raw and cold. They both had their sides on the plates before realizing both were inedible. Server took the raw one back and left the burnt one. 15 minutes later we stop him to ask for the steaks. the medium well comes back like shoe leather and the sides were cold!!! The medium rare was good. They took a $72 steak , put it back on the grill, then it sat there and was returned with a cold plate! it was insulting as much as disgusting how little they cared. and thats not all! The server was shaking a martini behind my husband and it splashed all ove his head and his suit jacket. when i turned to tell him he gave us the nastiest look and walked away. No napkin, no effort to dry him up. Not wanting to ignite the family, i excused myself to the rest room and followed the manager into the bar area to speak with her. I asked why she hasn't been to our table to speak to us about all the messed up food and such and she said our server dind't let her know there was an issue. Really? The table they finally allowed us to sit was actually in the walk way from host to kitchen, and she was posted 4 ft away from us the entire night. We were able to hear all her orders to her staff , thats how close she was. Well , we ordered dessert. While we were enjoying the ice cream tower the server presents the bill ?????? the men all put their cards on the table and he continued to pick them up right in between us conversing and serving dessert. then to top it off, he approaches my husband , while he was spooning a mouthful of ice cream into his mouth, to go over the petty discount they gave us for the bad steaks. Thats when i had to say 'really, while we're eating?'. again, he briskly walked away. my mother in law actually apologized to us for her Christmas gift! Beautiful place, thats why we kept giving it a try, but really if you want an eventful night out with proper service I would suggest Ocean Club! This was just appalling. Its called the turn and burn type of restaurant. its in the tourist area, has corporate backing, so it appeals to the visitors. I get it, but there are so many exquisite places to enjoy .
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