Lansdowne Resort and Spa Dulles - Trade Reservierungs
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Lansdowne Resort and Spa Dulles Reviews from The Last Year
Beautiful place and grounds.
Should be 5 stars but the lack of maintenance and uninformed staff brings the place down. The general manager really needs to up the game. In a place this beautiful and expensive, the rooms should be clean, the tv shouldn't be glitching out, the shower should drain, the shower head should be tightened so it stays in place, the sink should drain, etc. Also, the staff should know what is going on each day and should be friendly and helpful. They shouldn't have the "I don't know, I just work here" attitude. We are optimistic this all will be improved and will be watching future yelps to see when it does. We would love to come back and are looking forward to returning.
Nice visit
Pillows were a bit too soft, but I did not ask for alternate. Josh at the concierge was fantastic! 100% recommend! Vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvb
I love this place ❤️
The customer service experience at this hotel resort surpasses expectations, elevating the overall stay to an exceptional level. The manager, in particular, embodies excellence with a friendly and helpful approach that sets a commendable standard for the entire staff. From the moment guests arrive, they are warmly greeted and attentively assisted, creating a welcoming atmosphere that fosters comfort and satisfaction. The staff members demonstrate a genuine commitment to ensuring guests' needs are met promptly and efficiently. Whether it's providing personalized recommendations for local attractions, arranging transportation, or addressing any concerns, they go above and beyond to enhance the guest experience. Their professionalism and dedication leave a lasting impression, fostering a sense of loyalty among visitors. Moreover, the manager's proactive engagement with guests further enhances the resort's reputation for exceptional service. Their hands-on approach not only reinforces the importance of guest satisfaction but also instills a culture of excellence throughout the establishment. Guests feel valued and appreciated, knowing that their comfort and enjoyment are top priorities. Overall, the combination of outstanding customer service and exemplary leadership from the manager creates a memorable and enjoyable experience for all guests, making this hotel resort a standout destination for relaxation and hospitality.
A Weekend to Remember
Everything was pleasantly memorable. The views are incredible. The meals were delicious, and service staff very attentive. Pillows were the softest and fluffiest I have ever slept on. Atmosphere is very soothing and relaxing. Every facet of the wedding weekend events were exceptionally well attended to.
We had a luncheon &a ll details were taken care of .The food was fresh&tasty
The Coton &Rye manager,Annie Lau is extremely helpful& pleasant to deal with.Made us feel welcome.The place was casual&yet classy.There was something for the children to do-shuffle board&two pool tables.The salads were fresh&main dishes cooked to perfection &served h
Fantastic!
My Mom and I enjoyed a fantastic stay at Landsdowne for a girls trip. We used one of the spa packages and stayed for one night. The massages were great and there is a very relaxing lounge area to enjoy before/after. Everyone working at the resort was so nice and eager to accommodate. And the food at Piedmont’s was delicious! We’ll definitely be recommending the Landsdowne to friends and family!
Top notch!
This is wonderful and welcoming place which is a top notch. Golf fields 10/10, rooms modern and crispy clean, food is delicious, indoor swimming pool and the most welcoming and professional personnel. Thank you for accommodating our event 🙏🏻 with gratitude and regards, Valeria
Best drinks & service in the area
Young is THE best bartender! He and the waiter, Sam have worked together for years, which is evident - they work seamlessly together! You never feel unattended and the drinks are perfect. If you’re looking for a chill place to watch sports, play pool or just hang out, this is the place to go.
EXQUISITE PROPERTY!!!!
Lansdowne Resort is magnificent! The grounds, the staff, the food, the art throughout the property, and the views. This is definitely a property to book for relaxation. The landscaping is gorgeous! Their gym and spa services are exceptional!
Bartender Young is The Best
Young is the best bartender even. The epitome of professionalism. We come to visit only because of the opportunity to interact with him.
Excellent
Young is the most amazing bartender! Super personable and engaging. BIG BONUS / come prepared with your NFL quarterback knowledge and try to stump him. It is (almost) impossible! Fun environment!! You won’t regret the visit!
This was my first time here.
I'm was a little disappointed in the lack of attention to detail. When I went all the little glass cups were everywhere, they hadn't been removed after people used and left them anywhere. When the lady showed me where the bathrooms were there was a visible used tampon by the toilet that you could see from the main walk way. I had to find the lady to ask for hot tea but what was really frustrating is after my services which was an 80 minute massage and a pedicure, there was no water. My masseuse said "drink plenty of water" there was none. I knew I had 15 minutes left for the sauna but it was turned off. The lady (attendant) had her coat and book bag on and was literally leaving out of the door before 6:00pm. As a first experience I was disappointed. The actual services were okay but the overall experience for the money paid was a mid experience at best.
TL;DR - skip the hotel, just go to the spa and leave.
The spa is probably the best thing about this place. The food is tasteless (had dinner at Cotton & Rye) and the service was extremely slow. We got water at the end of the dinner and I had to find a server to get the check. The person handling room service seemed bothered by my call. The listings for the food aren't accurate, I had to ask if cheese was in the quiche and what kind since it wasn't on the menu. When the person delivering room service came in, the walked all the way into the room past my partner where the bed was not asking if he could come inside. In my opinion, it's not much of a luxury resort. The service and experience is no better than a regular Hilton or Marriott.
My parents booked a 2-night stay for 19-21 Apr 23.
They used 148 Disney Vacation Club points (DVC) for this stay. On 15 Apr 23 my dad took a tragic fall that required extensive surgery and hospital stay. I called the resort on 18 Apr 23 once we found out how extensive my dad's injuries were and the surgical plan. I explained my parents would not be able to travel as planned because of my dad's injuries and asked if it was possible to rebook those 2 nights for a future stay. Mind you I am making this call from the operating room waiting room as we anxiously awaited the update from the surgeon on my dad. After being transferred to a few different people and explaining the situation I was transferred to a manager. The manager said they would need approval from DVC to change the reservation dates. My parents were not looking to get their 148 points back, just move the reservation for 2 nights to a later date. I did a three-way call with DVC and a different manager who advised me this was not possible. The manager wouldn't honor the information the previous manager told me. Obviously, my parents were extremly disappointed. They receive a total of 210 DVC points each year and wasted 148 on a 2-night stay that they couldn't even go on because of my dad's injuries. Numerous follow-up phone calls were made to the resort with no resolution. I would recommend you think twice before booking a stay here. In the event you have a situation or life event outside of your control it is very likely the hotel WILL NOT work with you, and you will forfeit money/points. My parents are in their 70s and this was going to be their first vacation since COVID and were going to visit me for my birthday in Virginia. All my parents were looking for was a little grace...
First the good.
It has a great smell when you walk in. And the coffee brand they use is Lavazza, which is one of my favorites. Other than that, it left much to be desired. Foremost, while we were there, two of the elevators were down, so there was only one working for 8 floors of guests. I saw review here from 2 weeks ago that said the same thing, so in two weeks they didn't get it fixed? The stairs were confusing to use. We were on the fifth floor and decided to take them to save time waiting for the elevator, but of the four stairs we could take, they all went to different places and none were marked. It took three tries before we figured out the one to the lobby. I'm addition, our room was too warm. You couldn't set the thermostat below 68, which wouldn't have been too bad of the temp actually went to 68. In the middle of the night the temp went up - and the vent wasn't anywhere near us while we tried to sleep. Yet, as warm as our room was, the halls were freezing! Also they charge a "resort" fee which basically gives you nothing a hotel wouldn't give you for free (coffee maker in the room, two bottles of water, and stuff like that). It may have included something for golf, but since we don't golf that wasn't worthwhile for us. They also charged $21 a day for parking - they have a huge parking lot with plenty of room for cars, and it needs to be repaved badly so the cost was excessive. Overall it just wasn't well maintained. The parking lot and elevators were a symptom of that larger problem. Other things were the overall wear of our room. Tub was oldish and had ground in dirt. Pool table in the restaurant was shabby with with ripped pockets. Seat cushions outside were also shabby looking. Which ties in finally that there was no nice place to sit outside. They have a fire pit, but no bar nearby to get a drink to sit and enjoy it. And a wedding was happening one night so you couldn't really spend time outside there anyway. Some of those things are minor, but are symptomatic of a larger overall maintenance issue. The elevator being broken and the temp in our room tho were biggies. I have to believe that codes were being broken by having only one elevator for such a large place. We won't be going back.
2 out of 4 elevators out of service.
Pricey resort fee doesn't include parking even though parking lot was only half full. Rooms were nice but the view overlooked the roof instead of the golf course or even nature. Only 1 cabana at the adult pool and the TV inside didn't work. Also, Service at the adult pool was very slow. Waited over an hour to get a menu and drinks took too long. Hot tub jets didn't work. There seems to be so many repairs that management ignored. You can do get away with that in December but not in August. Also, this is a pet friendly hotel so you will hear dogs barking at 6 am!
Very Very Expensive Overpriced and not worth the money for
Very Very Expensive Overpriced and not worth the money for staying here, having a meal here, spa treatment, having drinks ( loud) here, or playing golf. Everything is overpriced and does not live up to the expectation. We live locally and only wanted to get drinks and were even charged for parking. I would suggest checking out downtown Leesburg first for food, drinks and music....or the Village at Leesburg or One Loudoun.
Nice hotel as always But I see the decline in maintenance
Nice hotel as always But I see the decline in maintenance From the clogged sink to dusty bathroom racks. Perhaps it is busy travel season. They do charge you early check in fee , but the strange thing is they said the room is ready but pretty much you need to pay to get into the room few hours sooner. Oh well, if u get off a flight and took a Uber here, you should be able to pay more to get into a room that is clean and empty for you already... 4 stars for friendly staff in all restaurants and buffets
I love this place.
I decided that this will be an annual trip for me every year. The people/employees are great! It's so relaxing here. See yall again next year.
I'm not a fan of paying for a deluxe king room and getting
I'm not a fan of paying for a deluxe king room and getting a small 2 double bed room for the same price. The lamp shades have cuts and stains on them. The curtains are stained too. They had to change the bed sheets, dried blood on them. Gross. The towels are like sandpaper. Have they ever been updated? The good about here - housekeeping ladies were nice when they came. They always had a smile and were very polite. The front desk staff were nice and helpful too. I guess you come here for the amenities like golfing or the spa. I'm disappointed in the quality of the room. The view is a nice view. But I won't stay here again. I expected better from Lansdowne Resort.