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Kai Restaurant Galway Reviews from The Last Year
Lackluster
We booked dinner here 3 months in advance via email from Australia. The email exchange was unusually bland and quite impersonal. We arrived on time for our 6.15pm dinner slot , and were seated at our table. Drinks service was very slow. We ordered our selection of starters and mains. My wife selected the John Dory, and I the (local) lamb. I took two bites of my lamb, and couldn’t swallow either mouthful! I haven’t sent a meal back to a kitchen for as long as I can remember, but this was far too chewy and indigestible. How could a New Zealander (worlds best lamb) in the kitchen serve such a dish? That said, my meal was swiftly replaced with the fish dish. The fish was well prepared and presented, but was swimming in too much aioli for my taste. Having dined at many of the world top 50 San Pellegrino restaurants, we are sorry to say that Kai’s Michelin star seemed irrelevant to us. We left fed, but disappointed.
Accidents happen
This is a lovely restaurant food was very good we really enjoyed it but for one small incident when we finished our main course the waitress spilled the wine & water over my friend by accident she was a very nice waitress & accidents happen so they mopped up my friend & what I was surprised at was that they didn’t give us a glass of wine to compensate for loss of wine our wine cost 50 euro & it was red wine that was my only complaint the young staff were lovely & very good at their job
Business relies on a positive customer experience. This was far from that, dreadful attitude by the owner.
I have eaten in restaurants all over the world. This experience was by far the worst, dreadful condescending attitude.
Famous fish fingers
Kai in Galway truly exceeded my expectations with their fish fingers. Perfectly crispy on the outside, moist and flavorful on the inside – they were simply exceptional. The cozy ambiance and friendly service added to the delightful Lunch experience. While I wished for a slightly larger portion size, the quality more than made up for it. Without a doubt, Kai is a top choice for anyone craving delicious Lunch in Galway. Five stars all the way!
Fantastic food in long established Galway restaurant with New Zealand connections
A range of great local fish and meat and vegetables cooked with a twist of spices. A very popular small and intimate restaurant so always heavily booked. The chef has New Zealand heritage and reflects such in her cooking but using local Irish products. A great fusion. I also liked the loo which had a soap stick for hand washing! Keep up the good work and high standards. The tables are close together so be careful if discussing gossip that your fellow diners may overhear as Galway is a small town really !
Fantastic food
Absolutely the best meal my wife and I have ever had! This was our second visit, and it was great both times. For this meal, my wife had the strip steak and I had the Lamb. Everything on the plate was delicious. Our starter was the Coppa ham, also very tasty. The wine and spirits list is very good as well, with an excellent variety of options. Servers were very good and prompt, and the atmosphere is lovely. While the food is certainly fine dining, the mood is pretty low key and relaxed. Well worth the money!
A good restaurant in Galway
Without being cheap, the dishes are made with quality products and have enough quantity to dine with a single dish. The wine and beer list is short but interesting. The atmosphere of middle-aged people wanting to enjoy good food.
Really terrific experience
Everything you would want from a Michelin starred restaurant. There is a very bohemian, family feel to the interior design. The energy is very low-key, and this is a real strength given the buzz of its location in Galway. Staff is congenial and intuitive. The menu has really diverse offerings without being precious and fussy. It's very vegetable forward, and with good cause, so all of the other proteins were prepared beautifully. You will have a very memorable meal here.
Excellent
I have coeliac disease so require a gluten free diet, I also have another serious food allergy, I enjoyed a wonderful dinner at Kai. Great atmosphere in a lovely setting, staff took care to ensure my food was safe, beautifully presented and absolutely delicious.
Appalling Service and Response to a Very Serious Food Allergy Issue
I ate in Kai last night with four friends. It was a truly terrible experience from start to finish which ended in me having an allergic reaction due to the carelessness, arrogance and complete lack of awareness or training of the staff. I have a serious food allergy to eggs and peanuts. I informed the waitress of this before I ordered as I always do. She then presented me with a menu with the items scratched off that I could not eat. I ordered a starter and a main which had no eggs or peanuts. Four of us at the table ordered Monkfish with cauliflower purée for our main dish. The waitress had clarified that this dish did not contain eggs. When this dish came out we all agreed that the Monkfish had so much salt in it it was inedible. We told the waitress this and she replaced the monkfish. When this second monkfish (which had no less salt) came out it was resting on a white sauce which we incorrectly assumed was the cauliflower purée it had originally been served with. However, the monkfish had instead been placed on a aioli that contained eggs. I ate the monkfish as the staff had not made us aware of this change to the dish and proceeded to be violently sick immediately. The staff informed us that the replacement fish had been given to us with the aioli. Mistakes happen on the restaurant industry and while it can be extremely frustrating, the manner in which this issue was dealt with by our waitress was appalling. She proceeded to place the blame on me as I had not informed the restaurant about the allergy prior to my arrival (this is not required by allergen law and I had not made the booking). I had made the situation clear before I ordered. She was rude, confrontational and unprofessional about a very serious issue that required a comprehensive response. I later spoke to a manager who unreservedly apologised about the incident and took responsibility. This however came far too late. The whole incident ruined our evening out as I had to return home immediately after due to how ill I was. Outside of this horrendous experience the food was extremely poor across the board. An absolutely awful experience.
Lovely lunch
We had the Kai Fish Fingers & the Lamb dish. The fish was slightly overcooked but both dishes were very good. There was a great depth to each of the dishes with little bursts of flavor throughout due to the variety of ingredients and sauces. We finished with a chocolate cake and coffees. The cake was very rich and tasty. The coffee was a little bitter for my taste but that's purely personal preference, my partner said it was great. Overall its was a lovely experience and I've always enjoyed eating there. Its a little pricy and it was a tad cold in the room but the staff were very friendly and informative and there was a nice atmosphere. I look forward to returning.
Layers of flavor
Food was amazing. Apps, mains, deserts, drinks and even coffee were top notch. Nice portion size for the the level of food offered. I love it when a meal is top notch but enough to leave full and a smile on your face. Service was very good. One of the best meal had in several years.
Huge disappointment
First visit to Kai, came on high recommendation so I decided to bring my mother for her birthday. I went for the vegetarian main course option, totally underwhelmed, it was inedible and the few bites I did have were dense and nauseating. To add insult to injury, there was no comment or acknowledgment from the waitress when she came to clear the indigestible log. By far the worse meal I’ve had, I am unimpressed by the service and the staffs pure disregard for customer satisfaction.
Very good
We had a very good experience in this restaurant. No issues with our reservation and easy to book a table. The restaurant itself has a quirky almost cave like feel (maybe cave isn’t the right word to describe it, but it definitely has an almost underground rustic vibe, it’s hard to describe)… maybe like having dinner in a restaurant in a hobbit shire house ? The atmosphere was cool and definitely different from other restaurants. The mixed drinks were really tasty. Loved my soup starter, my entree was pretty good but I wasn’t obsessed with it. My issue was for the menu that night it was kind of fish heavy and the few other meat options didn’t really jump out at me the way I wanted them to and the entree selection that night was a bit limited. Dessert was pretty good. We had a good experience here and would definitely return for another dining experience.
Kai is a must when in Galway
We came by this wonderful little restaurant in the Heart of Galway. Busy, busy but worth the wait. Pleasant staff, wonderful food. Earthy, tasty, made with care. Definitely going back soon. The fish fingers are not your Birds Eye ones for sure. No loud music or loud conversations, nice and mellow.
Best lunch in Galway, ever changing menu!
This is the best lunch spot in Galway City! Consistently delicious with a different menu everytime I've gone. Food is a little on the pricy side for lunch but worth every penny. Honestly can't recommend it enough.
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Process after bid is accepted.
By 👻 @EvocativeFold67, 09/17/2021 11:11 pm
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I have a notice stating that my bid has been accepted and is awaiting transfer. The reservation is for the 18th, but the “moderator” said he will confirm booking by the 28th. Is this an indicator that I may not have a reservation?
1 Answer
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Don't like the Answer? Add another one. |
Answer from 🥷🏻 @ColorfulRod45 (09/18/2021 1:07 am)
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Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
2 Comments
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By 👻 @EvocativeFold67 (09/18/2021 1:12 am)
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By 🥷🏻 @ColorfulRod45 (09/18/2021 1:20 am)
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