Disappointing Food and Management - Frankie's Italian ChopHouse St. Petersburg - Kaufe eine Reservierung
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🤮 1/5 - Disappointing Food and Management
By 👻 @Amy M, 02/21/2024 3:00 am
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So disappointed in this restaurant. I heard good things about this restaurant & was following their Instagram page when I decided to make a reservation for myself & my family. My family drove 45 minutes to get to Frankies. After the experience we had, I was embarrassed for making them drive so far. The best part of our meal was the bread basket & wine. Our table wasn't in the area we had reserved & we weren't given the option to wait for one. My brother's filet mignon, while cooked properly on the inside, was charred so bad on the outside that you could smell the burn across the table & taste it the minute you bit into it. My sister-in-law's chicken was bone dry, and the brussels sprouts, which looked gorgeous online, were so overcooked they were black. When we called the manager over, he was very patronizing & had the attitude of "well this is how we cook." When we showed him photos from their Instagram of the things we ordered, he didn't care & made no attempt to make it right. We were still charged for the items that were barely edible. I hate writing bad reviews & I attempted to contact Frankies via their Instagram page & through two contact emails they had listed on their website. I never got a response, which further shows how much they don't care about their customers, especially given they continue to post on Instagram.
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