Disappointed but handled very well - Bread Street Kitchen - Southwark London - Kaufe eine Reservierung
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🤢 2/5 - Disappointed but handled very well
By 👻 @Catriona Cousland, 05/20/2022 3:00 am
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Having been to Gordon Ramsey restaurants before including this one we were incredibly let down by the level of service of here and have found it not to be to the standard of service that the name holds in value on my partners birthday on a night that was not particularly busy.
To start with, our first and only round of drinks didn't come until after we had finished our food, in which no water was filled or left on our table. We chased twice for our drinks, the first time we abruptly were told 'they were coming' ... they weren't and we had to chase again. During this time we could see staff stood in the bar area chatting/getting other tables their drinks.
No one checked on our food while we ate, my partner had no fork and had to request a steak knife. We felt that our table was avoided compared to the other tables as service appeared to look attentive for them. When our drinks arrived after our food there was no apology or ownership for what had happened. We can accept human error happens but it would've been nice to have said if we had been forgotten about but it really seemed like our table was being avoided!
We expected to have some drinks and a full meal and put aside a large amount of money for this occasion but chose to leave after one course as the service just felt like such a waste of time.
The food did taste amazing though, and the manager handled our complaint well, respectfully and took responsibility.
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