Abusive and not tht gret - Zero Lab Restaurant - Fine Dining Quito - Kaufe eine Reservierung
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🤮 1/5 - Abusive and not tht gret
By 👻 @John Stacey, 09/17/2021 3:00 am
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We were there last night with a group of friends, what at the beginning looked like it was going to be a great gastronomic experience ended up being another opportunity for a restaurant to rip us off. We all ordered different things and they messed up in the orders, giving to some something they didn't order, you would think that a luxury restaurant has everything in place. The description in the menu does not match what you end up having on your plate although it looks good and has a nice presentation but they did not deliver what was offered in the menu. My dish was poorly prepared and I realize like in a nother comment someone says they can not deliver special requirements. The worst part came at the end of the night, the menu says that local taxes and service taxes are included but we only realize that after we paid and they overcharged us 22% on top, when we talked to the manager or one of the owners, he says its because we paid with credit card which is the most stupid excuse I have ever heard, to me it was a rip off, nobody pays an almost $800.00 account in cash.
I would have given them another chance and even thought about sending groups of tourists to this place but not after this rip off or the fact they took advantage of us because we were in celebration mode.
Not recommended.
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