Worst customer service - Wi-Ki-Woo Hotel Ibiza Sant Antoni de Portmany - Trade Reservierungs
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Sant Antoni de Portmany's Best Hotels that are most frequently booked by customers of Wi-Ki-Woo Hotel Ibiza Sant Antoni de Portmany
Ranked #6 in Sant Antoni de Portmany's Best Hotels.
🤢 2/5 - Worst customer service
By 👻 @Amber D, 08/01/2022 3:00 am
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The beautiful decor and lovely setting really does make up for the customer service here. I came here with 6 of my friends for lunch and drinks. Firstly my friend ordered a breakfast the same time as our drinks, the drinks came but no breakfast about 30 mins later we asked how long it would be and the member of staff was looking into it (never came back to update us or anything) this happened 3 times with 3 different staff members over an hour period. 1.5 hours later breakfast arrived. Staff kept forgetting orders missing drinks of orders had to keep asking where our drinks where. They only brung 4 towels for 7 people we had to ask two members of staff for another 3 towels more than once. We then went to restaurant to order food and we’re greeted by a lovely lady yawning as she was taking our order. Every member of staff just looked like they couldn’t be bothered to be there. Staff were so unorganised didn’t know which tables were ordering which food. About 4/5 times waiters tried to give us food which we had not ordered. My friend asked for a tub of sweet chilli sauce the waiter brought normal chilli sauce 4 times before bringing the right one then looked at us asif we were stupid for having to send him back 4 times for the right one. Such a lovely venue and nice food and drinks just a shame the customer service really brings this place down. Will take a lot for me to visit this place again I just admit.
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