We only stay here when we're in South Beach. - W South Beach - Trade Reservierungs
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Miami Beach's Best Hotels that are most frequently booked by customers of W South Beach
Ranked #15 in Miami Beach's Best Hotels.
🤢 2/5 - We only stay here when we're in South Beach.
By 👻 @Mariann B., 10/01/2023 3:00 am
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With that being said, every time we have stayed there it has consequently gotten worse. This past trip, I vowed would be our last stay there. Upon checking in I greeted the desk attendant, yes I said hello. I asked for a complimentary room upgrade because of my Marriott status and was told, "unfortunately, you've requested a high level room and all of our upgrades are on lower levels so we can't accommodate you today." The right thing would have been to offer me the room regardless. We had booked a cabana before flying in, and plans changed, we no longer needed the cabana. Pool attendees told me I could cancel free of charge since it was early. Front desk was like "nope, they're wrong. Full charge if you don't take the cabana today." Not until I raised hell and spoke to a manager did they remove the charge. We went to the pool, nobody approached us, or offered menus. I had to ask. I watched a young pool employee openly flirting and catering to a group of females the whole time while we sat around looking for someone to give us some menus. At the beach they tried to sell me a day bed, "how about we lower the price?" I explained we wouldn't be there that long and wouldn't need a day bed. I totally understand the hotel isn't as busy around this time and needs to upsell but everything came off so unprofessional. A relaxing two day trip turned sour and stressful because of lack of attentiveness and customer care. I couldn't wait to check out, and go home unfortunately.
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