Impeccable service, excellent food! - Virtue Restaurant Chicago - Kaufe eine Reservierung
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😍 5/5 - Impeccable service, excellent food!
By 👻 @VNB, 04/07/2022 3:00 am
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I had been looking forward to dining at Virtue since seeing the segment on CBS Saturday a few months ago. It exceeded my high expectations!
It was an exceptional dining experience. I had the catfish, which was delicious. My dining companion had the short ribs, which she declared outstanding. The cornbread was also very tasty - it had just the right amount of sweetness, not too much.
When the gentleman clearing our table asked about the collard greens that my companion didn’t eat, she told him they were just a bit too peppery for her. Imagine our surprise when a few minutes later - after we had paid our bill (the collards had been removed) - a different gentleman stopped at our table with another order of greens for her to try (along with a to-go container). He said her feedback had been shared with the kitchen, they had made an adjustment, and they wanted her to try another version. She did and said it was definitely less peppery.
I have never experienced that level of customer care - not just customer service - at any restaurant. When I think about the number of things that had to occur for that to happen, it’s quite remarkable. First the gentleman clearing our table had to ask about the uneaten dish, then he had to relay the feedback to the kitchen, which had to care enough to reassess the dish; then someone had to decide to try a do-over and present it to the customer. Incredible. I will patronize this restaurant every time I’m in Chicago and recommend it to everyone I know who is visiting Chicago.
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