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VaKaVa أبو ظبي Reviews from The Last Year
An amazing place
Just amazing Beautiful food, served in such a creative way Loved the smoked guacamole and the steak was full of flavour Amazing views, beautiful wines and cocktails Will definitely be back
Formal Complaint Regarding Billing Irregularities and Unprofessional Conduct at Vakava by staff 30006 Manish
I am writing to express my extreme dissatisfaction with the service provided by Vakava bar staff on 2nd December 2023. My experience at your establishment was marred by an egregious mishandling of billing procedures and an utter lack of accountability from your employees, specially the two ladies at the bar. Upon visiting the venue, I encountered a baffling situation where the staff failed to charge customers immediately after ordering drinks. Instead, all unpaid drinks were aggregated onto my bill, resulting in an inflated and erroneous total. Bill CHK 1460706 TBL 418/2 issued at 7.37pm amounted 1445 AED. When I conscientiously raised this discrepancy with the staff 30006 Manish, she and her colleague contradicted themselves, demonstrating a complete disregard for customer concerns and a lack of coherence in their explanations. To compound this issue, I was presented with a secondary bill, CHK 1460685 TBL 418/1 issued at 5.40pm amounted 2122 AED that supposedly commenced over an hour prior to my arrival at the bar past 7pm. This secondary bill not only included items that neither my husband, nor myself had consumed but also incorporated charges for other customers' drinks, clearly unrelated to our consumption which I paid for at 8.56pm - 520 AED and at 9.51pm - 300 AED for which I have bank receipts. Despite providing comprehensive evidence in the form of bank receipts demonstrating my payments for the drinks I ordered and my husband ordered, the staff persisted in their unjust demands for payment, alleging the departure of individuals from the group who supposedly had not settled their dues. However, they did not support their allegations. This insistence on charging us for items I did not consume, combined with baseless accusations regarding the presence and actions of individuals in our group, is utterly unacceptable. Moreover, the staff's decision to involve security and their persistent contradiction of established facts only exacerbated the situation, causing unnecessary distress and embarrassment. My husband paid at 10.11pm - his consumption of 485 AED and on top of his consumption the so called outstanding of the bill for a total 1395 AED for the rest of the items were added on to our bill CHK 1460685 TBL 418/1 issued at 5.40pm. As a paying customer, I expect a level of professionalism and accuracy in billing procedures that was sorely lacking in my recent experience at your establishment. It was your staff's fault not to charge people as they consumed, anything I consumed I paid straight away and I have the bank receipt of it. I demand an immediate investigation into this matter and a rectification of the erroneous charges levied against me and my husband. Additionally, I urge you to address the lack of coherence and accountability among your bar staff to prevent such deplorable incidents from recurring in the future.
VaKaVa Abu Dhabi
Great bar-restaurant with Latin American vibes. The interior is very beautiful and the atmosphere in the restaurant itself is very pleasant, I especially liked the music. But we came to the bar on Saturday and it was practically empty, it was pretty boring. We took a cocktail and the cocktail was 75 dirhams, which is quite expensive, but the portion of the cocktail pleased us. I wish the bars in Abu Dhabi were a little more lively. I had a special joy because of the songs of my favorite Spanish singer Rosalia. But, even with a very small number of people in the bar, it was very difficult to catch the attention of the waiters to place an order or pay the bill.
Amazing venue and thank you Daniel for the amazing service!
I can spend time writing about the amazing venue that is Vakava , in a quiet area , next to the sea , always with a good music and atmosphère. I can also write about the amazing food that anyone can taste there, spécial mention to the LOMO SALTADO , the BEEF CHEEKS and the GUACAMOLE , congratulations to the chefs for the mix of taste always special and unique. Addition to everything that is mention above, I will take time to talk about Daniel , he has been our waiter in Vakava since more than one year , he is caring , dedicated , professional and a master in Caïpirinha , the best ones in UAE. Everytime we come, he made our night special and unique , with friends , family and loved ones his dedication to provide the best service for us and to our well being make us feel like home ! Thank you Daniel for the amazing experiences we had in Vakava since the begining.
Simply amazing
I had my birthday dinner here with my two daughters, and it was a pleasant experience. Delicious food and very friendly waiters. Nice and cozy atmosphere. Will definitely come back
Great ambiance great views
Great food- great menu with delicious dishes Great service- attentive staff Wonderful bar upstairs and a performer. Best brunch spot
VaKaVa is Back 🤗🥂
VaKaVa is back! Woo-Hoo 💃🏻! Doors opened yesterday evening. Chef Eber is serving his delicious Latin Cuisine Dishes. I was there for Happy Hour yesterday: Cachapas stuffed with halloumi cheese; fish tacos; beef empanadas; guacamole and chips; and the best Palomas in Abu Dhabi. Great Food! Great Service! Lots of Fun! And - their Saturday Brunch is absolutely wonderful! I can't wait 😋
Favourite brunch in AD
So sad you closing. Best Brunch in AD. Please come back. The set up was amazing. Food amazing. Venue amazing
Very good first impression to make in regards of food and customer service.
It’s my first time to have dinner in Vakava and Fernanda was very accommodating helping me to pick up good choices of food and drink. Rojit who is the restaurant supervisor provided a genuine service. The whole staff in Vakava are all accommodating and very good in engaging with customers. Definitely I will come back.
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Reservation Name
By 👻 @FunSister72, 05/07/2024 3:54 pm
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Ok - Newbie question here - I just purchased a reservation as a gift. How do I know/change the name on the reservation?
1 Answer
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Give the best answer |
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but at least 3 Thumbs Up's from other users is selected as the best answer.
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Answer from 🍑 @BraveCloth47 (05/07/2024 4:02 pm)
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Portfolio--My Reservations--View Details
Name transfers are usually frowned upon.
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