Careless Allergen Policy - Truluck's Ocean's Finest Seafood and Crab The Woodlands - Kaufe eine Reservierung
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🤮 1/5 - Careless Allergen Policy
By 👻 @suryamp, 01/29/2024 3:00 am
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Was served an alcohol drink when I was very clear about which mocktail I wanted (even asked a question about it to my waitress). In the beginning, we were promptly seated. My date and I made sure to notify the waitress that we do not consumer alcohol. Ordered the spicy blackberry cooler which is a mocktail after confirming with the waitress that it wasn’t too spicy. After she asked me for my drink choice for another round, I had to double check with her that my drink was not alcoholic after she suggested several margarita options which made my date suspect that there was alcohol in my first drink. She was “confused” and then “checked” with the bar (after she told us that non alcoholic drinks are usually served in a tall glass and my drink was served in a short glass). 10 minutes later she comes back and notifies us that my drink was in fact an alcoholic drink. No apology, just a matter of fact tone. We asked for the manager who was as told that we “said that we wanted a margarita” when the name of the mocktail didn’t have that word in it. Odd choice to blame the customer who clearly has a food allergen… No apology or anything from either the manager or the waitress. Disappointing service and quality standards from a restaurant/company that prides itself on customer service. I’d recommend another restaurant if you have food allergies: Landry’s is not in the business of ensuring you won’t have to eat food with allergens. There are plenty of seafood options on Hughes Landing that aren’t Landry’s that will take care of you better.
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