Outrageous, staff and food to avoid please - Trattoria Da Fausto München - Kaufe eine Reservierung
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München's Best Restaurants that are most frequently booked by customers of Trattoria Da Fausto München
Ranked #24 in München's Best Restaurants.
🤮 1/5 - Outrageous, staff and food to avoid please
By 👻 @cla95, 03/30/2022 3:00 am
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1/5= FOOD IS MEDIOCRE AND STAFF IS RUDE/ IL CIBO E’ MEDIOCRE E LO STAFF E’ IRRISPETTOSO/ DAS ESSEN IS MITTELMAßiG UND DAS PERSONAL IST UNHöFLIGH.
I will give one star because it is not possible to give 0 or -4. Pizza is average and looks like the ones you buy from the freezer at the supermarket. But the biggest problem is not the food, but the staff: is so rude. The Owner shouts at customers and in general this restaurant is a shame for Italian cuisine. This place has not the characteristic hospitality style and the love for the food that their fellow countrymen have
Just avoid this!! I am Italian and I have lived in Prague, New York and now in London and I have been in hundreds of Italian restaurants and never found such rudeness.
Already, when we arrived, we got our documents and covid vaccine checked twice (first from the owner (passport and NHS covid vaccine proof), then from the waitress) once was not enough? The owner shouted my name from one side to the other in the restaurant to check if I had the booking. Already his manners were out of place.
The waitress (a relative of the owner?) after agreeing that we could speak Italian as I don’t speak German, she asked me something in German..(!) …well needless to say that I had to reply “Scusi non capisco”- sorry I do not understand-. To that, she just stormed off rudely. So, because we were tourists we were treated like that and not even asked if we wanted the menu dessert or another drink?? Again.. this place wasn’t busy! Our ONLY FAULT WAS TO BOOK A TABLE!!
So we waited long for someone to come round and let us order something else but this didn’t happen. So we asked the bill. At this point I got shouted at by the owner a looooong lesson about the different payment types because I didn’t say what kind of card I was using at the start. Sorry it is not the first thing a customer does to be honest. All the guests were staring at the scene. Simply over the top maybe? Believe me that we were just sitting there and got shouted like that. I mean..something wrong??
Obviously we didn't leave a tip (the service and food were just awful). Rare thing considering that we normally leave 12.5-15% of the total bill as a custom.
One other thing: advice for the “"gorgeous"” grumpy waitress if the language was the issue: the day before we went to a traditional Bavarian restaurant and the waitress spoke German only, she COULDNT speak a word of English or Italian. Well, she was awesome and so polite, bless her, we tried to understand each other. You know what? she didn't treat us like garbage because we were tourists!! Everywhere in Munich (and Germany) we have been treated politely by the local staff in the various restaurants and bars. This explains that to be in the hospitality you should have the right manners, otherwise you avoid working there and it’s better if you go work where you don't have to interact to any one, at all!
Also, If you don’t believe me that the staff is inappropriate just look already for yourself at the low reviews and the replies that the restaurant gave. Astonishing that they refuse to receive criticism after they were the cause of that criticism.
To the possible answer as to why we ate our food: yes trattoria da Fausto, we ate our pizza, because we were STARVING! We walked 50 minutes across English Gardens to reach this place as we booked from London and we were so much looking forward to eating here! We were tired and starving.
NOTA ITALIANA: sono fiera del mio Paese e di come vengo accolta da personale italiano all’estero e sempre mi vanto di come i miei compaesani siano cosi gentili, disponibili e ti facciano sentire a casa tua. Proprietario e staff di questo posto mancano di rispetto agli stessi ospiti, e mancano di riepstto a quegli italiani che ci mettono duro lavoro per far apparire cosi solare il branch dell’hospitality italiana all’estero.
I think the review will be helpful on tripadvisor as well for the users of this website
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