DISAPPOINTED - THEY CANCELLED MY BOOKING - The Villa Casa Casuarina At The Former Versace Mansion Miami Beach - Trade Reservierungs
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🤮 1/5 - DISAPPOINTED - THEY CANCELLED MY BOOKING
By 👻 @Elaine H, 01/12/2023 3:00 am
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BE AWARE - we booked the hotel for an overnight on 1st October for a very special occasion. But 3 months after confirming my reservation they cancelled my booking. I was furious. they said they did not cancel it but asked me to book an alternative date or they could book me a room in the hotel next door - no this did not work. ~anyway I decided I still wanted to visit the Villa and did so for lunch which was amazing. Lovely food and excellent service. I asked to speak with the hotel manager - after eventually getting her she advised that it was their policy to either cancel or change bookings - so if you are a loyal customer it really does not matter - they can cancel at the drop of a hat. After this experience I would never give the Villa my business if this is their policy to treat potential guests so badly. the hotel manager was apparently going to contact me after she investigated however 3 months down the line and i've heard nothing. This is such a pity as the Villa is stunning, great location and beautiful surroundings - it should have everything going for it. What a major disappointment. I did find an equally stunning hotel that could not have been more welcoming - reviewed seperately
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