Looks Were Deceiving - The Tampa EDITION - Trade Reservierungs
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🤮 1/5 - Looks Were Deceiving
By 👻 @Alex B, 03/01/2023 3:00 am
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Short Summary: Beautiful hotel and great location, but looks were deceiving. The service was severely lacking. Being a property that advertises themselves as a 5-star hotel that charges 5-star rates and prices, the come up very short on the service category. We arrived with excitement to see this new beautiful hotel and left with buyer's remorse. My wife and I seek out 5-star properties because we enjoy that experience, and don't mind paying for it, but Tampa Edition missed the mark significantly, in our eyes. ---------------------------------------------- We were thoroughly impressed the moment we valeted our car and walked through the doors... wow! We thought the lobby was absolutely gorgeous with all of the greenery and beautiful winding staircase. We were in a suite (living room & bedroom) and overall was very pretty. It probably could have used a few more pictures or accessories to spruce things up a bit, but the bathroom closet and shower are way too crammed together. We were constantly shuffling around each other when getting ready and also the coffee maker rarely worked. 4.5 stars on the room for those reasons. Service Experience: We got in late the first night so we went straight to the room to drop off our things and went down to The Market to grab some dinner. We were sat outside and waited 20 minutes just to get someone to bring us waters. When brought our waters we asked the lady if we could go ahead and put in some drink and appetizer orders and she told us she was assisting the server but would tell the server we're ready to put in some orders. We waited another 20 minutes constantly looking around to get someone's attention with no success. We finally folded, got up, and walked across the street where we enjoyed an excellent dining experience at Boulon (highly recommend). The next morning we woke up and decided to give The Market another try for breakfast. Unfortunately, we pretty much had the same experience on timeliness of service, but rode it out this time. We waited 20-25 minutes to get our coffee and juice we ordered, and the breakfast took about 1Hr 20min start to finish. That would be more understandable for an evening dinner, but for breakfast, especially on a weekday in a city environment, people want to eat a good meal and get on with their day. On our final day we spent the afternoon at the pool. We rarely saw our server and at times had to flag down another server to let her know we wanted to put an order in and another time I just went straight to the bar to order a drink. I ordered the greek grilled cheese & fries and waited well over an hour, maybe 1.5 hours, and it never came out. At that point, I had hit my boiling point with the service issues at this hotel and the excessive amount of waiting for nearly everything... it was painful! I got up and tracked down our server (of course, I had to get up and ask other servers where she was) and asked her to cash us out because we needed to leave to get something to eat. She acted surprised (although I'm sure she wasn't) that the grilled cheese hadn't come out and told me she would get a manager for me to talk to. Never saw the manager. How long can it possibly take to make a grilled cheese and fries... c'mon! We have stayed at the JW Marriott in the past and will elect to stay there during future visits to Tampa. Tampa Edition is new, I'll give them that, but don't advertise yourselves as a 5-star property when you're not prepared to offer that experience. It's deceitful and also not true. I overheard the bartender telling some guests at the bar while waiting to order a drink telling them that they are waiting for their 5-star certification review and would be the first Edition Hotel to receive such a rating. I'm here to tell you, that's not going to happen unless things improve by a mile on the service standpoint.
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