Poor service and subsequent lies - The Swan Inn Burford - Trade Reservierungs
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Burford's Best Hotels that are most frequently booked by customers of The Swan Inn Burford
🤮 1/5 - Poor service and subsequent lies
By 👻 @SuperObe, 06/19/2022 3:00 am
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We visited on Friday lunchtime, and I stated I would like to order food but was informed the kitchen was closed. No issue, I just ordered a drink instead as the weather was lovely and the setting in the garden ideal. We could drink while planning where to go next for food. The garden was almost empty, all bench tables vacant at the raised part of the garden. We then witnessed other people be offered dessert. Thought this was odd, as surely we could have been offered even an ice cream, which would have gone down nicely in the heat. We enquired again at our table and were told we couldn’t order. Only for the waiter to walk to the next table and ask if “they would like dessert”. At this stage I thought we were maybe being filmed for a TikTok sketch, to witness our reaction. We sat at a table with dirty dishes and glasses for over half an hour, despite staff walking by many times. I’ve been involved in the running of F&B establishments for many years, and thought the standard of hospitality was very poor. However I have sympathy, recruiting/training staff since covid has been tough for the industry. Therefore we didn’t complain about any of this, we did enjoy the drinks and just moved on to find food (nearby at The Angel in Burford btw, fabulous food/setting/service, 100% recommend). My partner wrote a review (the only negative review of our entire weekend in The Cotswolds) and the reason for my writing now, is to address the astonishing lies posted by the owner. On the previous post you will see it was claimed we were informed it was because they were “fully booked”. On neither brief interaction with staff were we told this. This is an absolute lie, and again being from the industry I was absolutely gobsmacked at the tone of the response on trip advisor. The garden was approx 1/3 full at best, therefore being fully booked seems far fetched at best, and the ability to offer a dessert or an ice cream was blatantly possible. All in all, a disappointing experience, made ten times worse by an aggressive, inaccurate response to an honest review.
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