One Disaster After Another - The Sunset Restaurant Malibu - Kaufe eine Reservierung
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🤮 1/5 - One Disaster After Another
By 👻 @martha6262014, 02/16/2023 3:00 am
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We ate at this restaurant in February 2022 and had a few service issues (dessert order was never put into the kitchen, had to ask to have dishes cleared, etc), but it was very crowded, was only serving a special Valentine's Day menu rather than the full menu, and since the food was good (though expensive) we decided to give it another try for a birthday this year. What a mistake. We got there before 11:30 am and the restaurant was nearly empty. Waiters and bus boys were standing around talking throughout our visit, not attending to diners. We sat in one of the indoor rooms and from the start, it was one thing after another. The hostess seated us at a table that was not completely set; had to find our own silverware on other tables; a waiter came over to tell us our "server" would be with us in a few minutes but no one showed up. Orders were eventually taken for drinks, but we had to wait to see the waitress. She never asked if we wanted bread, when we asked for it from another waiter, he let us know it was not his job, but the bus boy's job. We finally got bread but the original waitress, she said, "You never said you wanted bread," like she wasn't supposed to inquire. We ordered appetizers and she asked if we wanted them to come first, we said yes. She read the entire order back to us (she failed to ask one diner what she wanted as a main course and had to be told), indicating the soup and appetizers would come first. So what happened? Everything came at once and they were argumentative and wanted to put everything on the table. We sent back the main courses and told them to put down the appetizers only. The order from the kid's menu did not come out at all. After the adult main courses were served, we had to ask for the kid's meal again with a side of sweet potato fries. By this time the two "managers" were hovering and apologizing, offering free appetizers and drinks. At one point, one of them was clearing the table and asking us what the kid's meal order had been. It had to be ordered again after all the adults were served. The spaghetti finally arrived with seriously undercooked noodles. We asked no fewer than 6 times for the sweet potato fries and they finally arrived after everyone had finished eating their meal. Coffee refill was poured from a pot that only had a little in the bottom, so the "refill" consisted of about a quarter cup and no one bothered to bring more coffee. We ordered one slice of carrot cake for dessert and when it came, it looked lovely, but it was frozen! By this time, we just wanted to get out of there. The sad thing is that we recognized some of the wait staff from the year before and they just don'e seem to know what they are doing or have attitude. The orders appeared to be going in from a computer terminal, but NOTHING came out right after the drinks were served. The only thing going for this restaurant is its location and their valet parking staff. They were WONDERFUL last year and again this year. We will never go back to this restaurant. Worst experience we've had in years!
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