The St. Regis Aspen Resort Yelp Reviews - The St. Regis Aspen Resort - Trade Reservierungs
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- Any Room Type
- Any Superior Room
- Superior Double Bed Guest Room (2 Doubles)
- Superior King Guest Room (1 King)
- Any Deluxe Room
- Deluxe Double Beds Guest Room (2 Doubles)
- Deluxe Double Beds With Fireplace Guest Room ()
- Grand Deluxe Double Beds Guest Room (2)
- Deluxe King Guest Room With Patio (1 King)
- Deluxe King Guest Room (1 King 400sqft/36sqm)
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- Grand Deluxe King With Balcony Guest Room (1)
- Any Suite
- One Bedroom Suite With Fireplace (1 King Sofa)
- Silver Queen Suite (1 King Bathrooms: 1.5)
- Aspen Mountain Suite (1 King Bathrooms: 1.5)
- Junior Suite (1 King Sofa Bed 690sqft/62sqm)
- One Bedroom Suite (1 King 820sqft/74sqm)
- Loft Suite (In Loft: 1 King Or 2 Doubles Sofa)
- Junior Suite (1 King 690sqft/62sqm)
- One Bedroom Suite With Fireplace (1 King)
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- Presidential Suite (1 King Bathrooms: 2 Mini)
- Any Standard Room
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The St. Regis Aspen Resort Yelp Reviews
Latest Reviews On Yelp
20 Reviews
0 Replys |
The first time I stayed at this hotel was in February 2021
The first time I stayed at this hotel was in February 2021 and it was an absolutely magical stay. We were still in the pandemic when much of the world didn't return to travel yet, so the hotel was low capacity and each individual guest got quite a bit of attention. The experience with the staff was excellent. You could tell they were local Coloradans: professional, polite, knowledgable and experienced. I felt really well cared for and there were a lot of personal touches during my stay that made it great. This initial impression of the property is what has had me coming back over and over again in the past 3 years, trying to recreate that first experience which was enjoyable and memorable. However as time has passed, my experiences here have gotten less enjoyable and almost every visit since then has been riddled with problems. 90% of the issues I've experienced during my subsequent stays here are staff related. The staff here are young and not trained well. Many are foreigners with which we've encountered language barriers, especially when ordering room service. I checked in this time with Titanium Elite status. The woman who checked me in although polite was lacking in confidence and ability. She didn't make much eye contact and seemed only capable of doing a basic check-in. Anything beyond this she needed to ask for repeated help from someone in the back room. I wasn't offered an upgrade or even a glass of champagne as a welcome. There was an error on my bill upon check-out, and again a young man at the front desk was unable to assist me and had to ask a manager in the back for help. They sent me on my way before resolving the issue. The staff here are not empowered to help guests in any truly meaningful way. Any educated, well-to-do person coming in here can see that Marriott seems to be utilizing cheap, foreign labor whilst charging exorbitant prices for their rooms. This is not the staff's fault, more of a management/corporate culture issue, but one that doesn't go unnoticed by the well-traveled guests this property attracts...many of whom end up incredibly disappointed by this hotel. The other 10% of the issues I've had during my stays here are issues with the room: heating/cooling issues, drains that don't drain properly, and bedding that is scratchy and too hot. I often need to sleep with my window open so as not to overheat under the covers. This time I had the lovely smell of weed infiltrating my room each night. All this for $1900/night?? I digress. Will I return to this property? I will. I love the location and ambiance. But I always know to never set my expectations too high.
Be the first to ReplyI visited the lounge at the St.
Regis Hotel Aspen last week and was very much embarrassed. My companion, a ski instructor in the Aspen-Snowmass Ski School for more than fifty years, and a true legend in Aspen, wanted to have a drink at the bar next door. I suggested going to the St. Regis Hotel because I thought it would be nicer. I have been coming to Aspen since 1963. At the time of ordering drinks, our waitress insisted on me presenting a credit card. I asked her to confirm that she wanted a credit card even before delivering the drinks; she confirmed. I found out the next morning that two women friends had visited the same lounge on the same evening had ordered drinks and were not asked for a credit card when ordering. That clearly appears to be a case of discrimination. I talked to the lounge manager yesterday and she was not at all apologetic. She told me that that was a hotel-wide policy. If that is so, why weren't my friends asked for a credit card when ordering? I had planned on coming to your hotel for dinner next week; however, I am so turned off that I will dine elsewhere.
Be the first to ReplyVery hilariously stingy with the champagne at the nightly
Very hilariously stingy with the champagne at the nightly toast for a $3k/night hotel clearly trying to limit bottles opened if you're late like 5:15 they let you know you're late but they'll make an exception and give you a taste lol
Be the first to ReplyAmazing hotel with amazing service.
We called the valet who picked us up nearby and brought us to the hotel. We also used the complimentary shuttle to get to the airport. They accommodated a 12PM check in AND upgraded us to a mountain view room with our Gold status. The Snow Lodge is delicious and all the staff are so friendly, helpful, and accommodating. We also utilized their BMW test drive/house car to drive around Aspen which was a wonderful perk. Room service presentation was the best I've ever seen. The lobby has amazing energy and feels like the hub of aspen.
Be the first to ReplyIf I could give six stars, I would! First and foremost, I
If I could give six stars, I would! First and foremost, I need to highlight the exceptional work, receptiveness, diligence, sincerity & overall professionalism, the concierge team provided me and my partner during this momentous and unforgettable trip. I elected to celebrate my 40th birthday coinciding with proposing to my partner of over eight years. With the help of this exceptional concierge team, literally every single detail went off as planned. I will without a doubt never forget that special day, and I am eternally grateful for the help and support of the St. Regis concierge staff. Additionally, I'd like to highlight Max Levy specifically. This gentleman went Over and beyond what I would consider his "daily duties". Max , thank you. The hotels, Valet, Food service & support staff greeted me and my partner with a friendly smile And hello every time I entered, or exited the property, to include "Kitty" The new improvements at the spa were exceptional, and the service me and my partner received was exceptional. Personally, I couldn't have been happier with the time spent at this lovey hotel.
Be the first to ReplyDon't let the pictures scare you.
Only a few of those items stayed in the hallway more than 4 hours. What might scare you is the small size of the room. We were there for a weekend and covered every square inch with our clothes. The closet is tiny. No iron or board in they room. Ample drawer space. There is a double sink in the bathroom that we had. The amenities were fine. They did not replenish them during our stay which probably saved me some unnecessary calories. The French press coffee showed up quick when you called in the morning and it was free--along with your choice of newspaper---WSJ or NYT which I loved. The adorable St. Bernard in the lobby, kitty, is a nice touch. It really is a gorgeous setting. The pool beautiful. The signature Bloody Mary was great. The people were pretty friendly the service acceptable. I just don't think they have enough help to provide the level of service that is expected with the price they charge. If you choose not to stay there I don't think they will care, tbh. Someone else will
Be the first to ReplyStopped by for a cocktail at the hotel bar and was lucky to
Stopped by for a cocktail at the hotel bar and was lucky to meet Octavias the bartender! He is extremely passionate about his knowledge behind cocktails and is an incredible bartender. I brought my friends back for a second night because he created an amazing bar experience! Will 100000% be returning soon to visit Octavia's by the bar
Be the first to ReplySt Regis Aspen has come back strong after the recession.
You can't walk 30 yards without someone asking if they can help you with anything and wishing you a good day. Facilities are plush and clean. First class all around. But was disappointed that authentic Chefs Club was not available in the summer and a 10 course omakase pop up was temporarily in its place. Never saw more than 3 customers there in evening. Entire city of Aspen is still trying to get the restaurant business back on track and St Regis is there too but making good strides. The Mountain Lounge off the lobby is great w food and drinks and live music. . Gotta try their famous bloody Mary's.
Be the first to ReplyGreat views and beautiful brunch with nice music.
All my family enjoyed food. Meat was amazing and lobster was fresh and great taste. Fully enjoyed.
Be the first to ReplyCONTRACTORS AND JOB SEEKERS BEWARE! They become extremely
CONTRACTORS AND JOB SEEKERS BEWARE! They become extremely confused when you actually expect your wage and have discovered the J-1 program because it is easier to give someone the run around regarding missing wages when a person can not advocate for themself with English as a second language. Accounting is impossible to reach reflects the gravity of issues not only employees/contractors have but guests seem to have as well when payment Is questionable.
Be the first to ReplyThey literally have tens of employees loitering around and
They literally have tens of employees loitering around and no help whatsoever. Reactive, slow and indifferent. Sad actually.
Be the first to ReplyWe have now stayed here 3 times and each time is better
We have now stayed here 3 times and each time is better than the last. The rooms are always stellar but this our upgrade certs cleared and we found ourselves in an amazing 1BR suite. The breakfast buffet at Velvet Buck is a great way to start your ski day, and ski valets are happy to store your skis at the end of the day. The valets will take you anywhere in town in the hotel SUV - you can also call them for a return ride but we typically like to walk home after dinner. My only qualm is the number of guests with ill-behaved dogs who romp around the lobby and bark when left in rooms. They should relegate them to the siberia wing across the street.
Be the first to ReplyTotally overrated.
The staff is young, inexperienced and not service oriented. Their claim to be animal friendly is nonsense. They won't even let dogs sit in the lobby. It felt more like a low end Marriott than a high end property.
Be the first to ReplyThis should have been the trip of a lifetime.
I've never been able to travel like this before. My friend and I were coming to Aspen to see our favorite band for New Year's Eve. I bought $700 worth of Marriott points and we stayed 20 miles out of town our first night (for $640) so that I could use all 120,000 of my Marriott points on this $3,600 room. The check-in and room were great to start. I noticed the room was warm at 74, and when I tried to cool it down, it went up to 82. I shut it off and we headed out for the night. On the way out, I stopped at the front desk and asked them to send someone to set it at 70. Now it's NYE, so we don't get back until late. As soon as I opened the door, I felt a heatwave. I said, "we can't go in there. " We went in and it was 99. The thermostat only does double digits, but we were sure it was hotter. We went down to the front desk, but the staff was pulled thin from the hotel's NYE festivities. He sent engineering to look at the device. The engineer was not an engineer and he couldn't fix it. I asked for another room. He said there was no other room. He apologetically told us to turn it off and sleep with the windows cracked. It was 29 outside. I did not sleep one wink. The heat and outside noise were so bad. I had the worst leg cramp of my life (probably due to heat and dehydration). The front desk and the engineer could have been more helpful. They could have brought in fans. It was miserable. As we checked out, I almost broke down in tears with Katelyn at the front desk because I was so tired. She offered me 15,000 Marriott points. Now, I'm sure this is not normal practices, but the employees at this resort did not rally during what was an emergency for me. I will never have the opportunity to stay at this resort again, and I had been so excited about this trip. St. Regis and Marriott did not ask for my review. A week later, and I'm still upset about this.
Be the first to ReplyFantastic location, resort and service.
Stayed 5 nights and felt like home. Lobby bar has ski lodge type feel, enjoyed the live music and drinks after skiing. Next to the transit center for convenient bus to Snowmass or the other ski mountains. Obviously it's an expensive room rate during ski season but worth it to us, Aspen is an expensive town where ever you stay.
Be the first to ReplyMy Favorite place in Aspen!!! The St.
Regis is at the bottom of the hill from my friends condo so we stopped several times throughout our trip. Every time we walked in they treated us like Royalty! They have us little hors d'oeuvres to snack on while we ordered drinks and then our meals. Everything I ordered was amazing! The cheese pizza was my favorite! They also have a nice wine selection! Can't wait to go back!
Be the first to Reply5 stars for the valet at St.
Regis Aspen! They are amazing! They are friendly and quick to get our car. We have also used their car services each and every night to and from local dinners. We never needed a reservation. Each time we had a car in less than 10 minutes! Incredible! So many names to remember as each and everyone was awesome. Some names that come to mind are Johan and Jason from Maine, Olah, and Ed! Stay fabulous guys....until next time! Happy Holidays!
Be the first to ReplyMy husband and I chose the St.
Regis Aspen for our elopement. My husband is a Marriott Ambassador, the highest level loyalty member and our service was ABYSMAL. They refused to honor a long requested upgrade and offered a double room to a man who is 6'8. Friends had gifts delivered to the hotel that we never received and the staff was unapologetic. The air conditioning also did not work well as I see has been an issue for others. In short, we would have probably gotten better service at a Courtyard Marriott. This is not a luxury hotel with premier service.
Be the first to ReplySpa experience was quite amazing and completely got spoiled
Spa experience was quite amazing and completely got spoiled by the staff. Facility is super nice and felt relaxed the entire time.
Be the first to ReplyWe had a wonderful time at the Champagne Sabrage experience
We had a wonderful time at the Champagne Sabrage experience here. We arrived early and had a delicious drink at the bar and were impressed with the ambience, staff, and cocktails. They offer Sabrage at 5:15 pm daily at the hotel. We were given a brief history and then a member of the staff used a sword to open the champagne and we each got a glass to enjoy. Beautiful hotel and fun experience!
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