This should have been the trip of a lifetime. - The St. Regis Aspen Resort - Trade Reservierungs
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😒 3/5 - This should have been the trip of a lifetime.
By 👻 @Michelle W., 01/06/2023 3:00 am
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I've never been able to travel like this before. My friend and I were coming to Aspen to see our favorite band for New Year's Eve. I bought $700 worth of Marriott points and we stayed 20 miles out of town our first night (for $640) so that I could use all 120,000 of my Marriott points on this $3,600 room. The check-in and room were great to start. I noticed the room was warm at 74, and when I tried to cool it down, it went up to 82. I shut it off and we headed out for the night. On the way out, I stopped at the front desk and asked them to send someone to set it at 70. Now it's NYE, so we don't get back until late. As soon as I opened the door, I felt a heatwave. I said, "we can't go in there. " We went in and it was 99. The thermostat only does double digits, but we were sure it was hotter. We went down to the front desk, but the staff was pulled thin from the hotel's NYE festivities. He sent engineering to look at the device. The engineer was not an engineer and he couldn't fix it. I asked for another room. He said there was no other room. He apologetically told us to turn it off and sleep with the windows cracked. It was 29 outside. I did not sleep one wink. The heat and outside noise were so bad. I had the worst leg cramp of my life (probably due to heat and dehydration). The front desk and the engineer could have been more helpful. They could have brought in fans. It was miserable. As we checked out, I almost broke down in tears with Katelyn at the front desk because I was so tired. She offered me 15,000 Marriott points. Now, I'm sure this is not normal practices, but the employees at this resort did not rally during what was an emergency for me. I will never have the opportunity to stay at this resort again, and I had been so excited about this trip. St. Regis and Marriott did not ask for my review. A week later, and I'm still upset about this.
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