Lacked hospitality and service. - The Sardine Factory Monterey - Kaufe eine Reservierung
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Ranked #5 in Monterey's Best Restaurants.
🤮 1/5 - Lacked hospitality and service.
By 👻 @memorymaker22, 06/05/2022 3:00 am
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I am a local healthcare provider and received a 50% off coupon from the sardine factory to have dinner there. My elderly neighbor and I had planned on this outing and I’m not sure why we got the treatment we did. Upon arrival we approached the desk and asked for a table for two. They asked if we had reservations. We said no. I said I received an appreciation coupon for being a nurse and we’re here to celebrate. This was 5 PM right as the restaurant was opening. The restaurant was not busy. The person at the front desk waved to the lounge area and said sit anywhere. I asked if we could go to the back and they said oh no you sit up here. We were not escorted to a table just waved to the lounge area to seat ourselves. We chose the bistro table next to the fireplace. When I was an educator 34 years ago I remember this being a pretty place when we booked it for my eighth graders class graduation. We sat down and our waiter was not very attentive. We had to have the other waiter help us twice; once to state how my neighbor wanted her steak cooked, and another time to just ask for more water. She was not pleased by our inconveniencing her. The meal was OK but nothing spectacular. I had the filet mignon and my neighbor had the sirloin. The Three desert medley of cannoli, Tiramisu and spumoni was the highlight of the meal. After we finished eating I asked my friend if she’d like to tour the restaurant and see what the rest of it looked like. She agreed and we began to walk towards the back of the restaurant and was immediately tailed by a man named Stephen. As we approached the back of the restaurant it opened up into a beautiful glass atrium. There were many, many empty tables. I turned back and looked at Stephen and he said. “ We are expecting a large group.” I glared at Stephen and said , “yeah right, I can see that! “ I felt like he was a bouncer kicking us out of an exclusive club. This happened on Thursday, June 2, 2022 and it’s now Sunday, June 5 and I still feel sick to my stomach thinking about how we paid them over $100 to be treated like second class citizens. I live and work in this community and eat out in our nice restaurants once to twice a week. I was invited to come to this restaurant by the restaurant to be honored as a nurse and I got anything but honor. I felt completely dishonored. If not having a reservation was an issue they should’ve told me. If not having a reservation automatically sits you in the lounge at a tiny bistro table then put that information on the 50% off coupon you give it to us. If mentioning the coupon as you walk in puts you in a negative category then I suggest that my fellow healthcare workers not mention the coupon until they’re ready to pay the check. We didn’t even use the coupon because what what we wanted to eat was on a different menu.
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