Ruined 60th birthday weeked - The Salty Monk Sidmouth - Trade Reservierungs
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🤮 1/5 - Ruined 60th birthday weeked
By 👻 @Paul D, 08/23/2021 3:00 am
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We booked two nights in 2020 but were unable to attend due to Covid, we said to keep the deposit and would rebook.On the 13th May this year I phoned to make a reservation for 13th August for two nights, this was all agreed and an email confirmation was received after the phone call. A week before the stay an email reminding us of the stay was received. On arrival on the 13th we entered the hotel and was greeted by a woman at reception, we said that we had a booking for the two nights, when she brought up the booking screen on the computer I could see that there were 3 arrivals that day and our name was on the list. After some checking she said there was a problem and the computer had put us in a non-existent holding room, when asked what that meant she said that they did not have a room for us and that they were fully booked, all the time blaming the computer. The woman (I believe to be the owner) said she would book us in to another hotel a few miles away, we refused this as that was not where we wanted to be and my wife was now visibly upset, a quiet village setting swapped for a busy seaside town in the summer holidays. The email confirmations were shown to her but she said it was the 'computer' that sent them out, we then asked for our deposit back and then left. On the the next Monday we received a bunch of flowers but this in no way makes up for a ruined 60th birthday weekend away. We have stayed here on 3 or 4 occasions with no problems but this was disgraceful.
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