Do better, you are The Ritz for goodness sake! - The Ritz-Carlton, Boston - Trade Reservierungs
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🤢 2/5 - Do better, you are The Ritz for goodness sake!
By 👻 @Kevin V, 01/29/2024 3:00 am
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I was in town for business. Also, please know that my family and I have been loyal to the Ritz brand for years. I have never left a bad review, but this certain Ritz fell short to everything this Iconic and legendary brand is known for. As I arrive to The Ritz in Boston from my trip in Spain, I am first received my no one checking me in and a lady on the computer. I did a cough and she glanced up and went back to her computer. Only when I firmly said “Are you servicing anyone” she looked at me and said of course have a seat in a disturbed tone. I mean, I’m just trying to check in Once I arrive to my room, it smells of that of mildew or left over towels. I quickly just remove my overcoat and lie down. I’m jet lagged and haven’t slept in 22+ hours. As I get energy to shower before I fully immerse into a deep sleep I get into the bathroom and behold, 4-5 wet/damp towels on behind the door. I just shake my head and grab the ONE towel left. I have zero energy (literally) to complain or call. I need sleep and have a business dinner at 8:00PM and needed to sleep a couple of hours. But this was absolutely disgusting to say the least. On the way to dinner I ask the front desk for a turnover, hoping I get a clearer and stocked room…nope, I get back later that night with absolutely nothing cleaned or stocked much to my avail. I wake up the next morning and ask a friend to come by the room so we can go over a pitch. I order us room service…it took them 1hr and 14 minutes. The room arrived cold and with several times missing. By this time I have had enough and start looking into staying at another place while having to prep for a meeting that evening. And here’s what truly caused for me to write this review; As we checkout, my friend needed to go pick her son up at 5:00PM, we get to the valet THIRTY minutes before hand..it took them 1hr and 20 minutes to bring her car out. She had to find someone to pick her son up, didn’t get to the birthday party they had planned on going to, where she was in charge of bringing certain items, and something she and her 5 year old son were looking forward to for weeks. She even started crying, some workers and even a manager came out to console her and said they would be in touch to see what they could do. Needless to say, much like the turndown service, breakfast, and reception, that was ignored as well. This location is in dire need of change and just needs to do better. Great bar/Lobby- It was. Christmas time and the decorations were beautiful and festive. I did decide to stay at the W the next night (blew the ritz out of the water with service and cleanliness) and the next trip I had in Boston (two weeks later- December 20-23) I opted to stay at The Raffles, and my oh my…do they make The Iconic Ritz seem like a Courtyard. Again, huge Ritz loyalist from a child and I hate having to write a negative review. Thank you. My stay was Dec 1-Dec 2 (it was suppose to be Dec 1 - Dec 3)
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