Zero stars if I could. - The Ritz London - Trade Reservierungs
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- Junior Suite King Or Twins 495sqf 46sqm Compl Imentary Wi (Fi)
- Deluxe One Bedroom Suite1 King 2 Twin 830 Sqf 775sqm Free Wi (Fi)
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- Trafalgar Suite 80 Sqm 861 Sqft Complimentary Wi (Fi Trafalgar)
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- Executive King Twin Room 325sqf 30sqmcomplim Entary Wi (Fi)
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London's Best Hotels that are most frequently booked by customers of The Ritz London
🤮 1/5 - Zero stars if I could.
By 👻 @Mary W., 06/23/2022 3:00 am
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My husband and I were completely discriminated against due to not having a British residence. We came here for a one night staycation while visiting our family in the UK. We were both born in the UK, but have lived in the USA for 20 + years. Despite booking our room with the Amex fine hotels, we were told that we would need to provide a physical copy of our passports. We both explained that our passports were with luggage, kids and family over an hour away on their other side of London. We both had multiple federally issued US ID's and a picture of our passports. What should have been a beautiful, memorable stay at such an iconic hotel became an embarrassing nightmare. Truly the worst customer service we have ever encountered. We were never informed that physical passports would be required. The manager Rita really did her absolute best, but her hands were tied due to the ridiculous policy of the hotel. The head of security came over and was so aggressive, rude and antagonistic my husband had to ask him to back off. Completely unacceptable for such a expensive hotel. I usually only write good reviews, but we were so shocked at the treatment we received I felt the need to share. Luckily, we got a beautiful room at Claridge's so our staycation was saved. Claridge's has the most incredible service, amazing staff, food and drinks. Claridge's is everything the Ritz is not and were more than happy to accommodate us - we will definitely be back. I would never step foot in the Ritz again.
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