The Resort At Pelican Hill Newport Coast Yelp Reviews - The Resort At Pelican Hill Newport Coast - Trade Reservierungs
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The Resort At Pelican Hill Newport Coast Yelp Reviews
Latest Reviews On Yelp
13 Reviews
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Had an amazing time.
Truly fell in love with the views and amenities. The pool is massive and the food was delicious!
Be the first to ReplyThis is a beautiful place.
We have chosen it for its location to celebrate our anniversary. Customer service was great from the very beginning. Kaitlyn at the reception has done everything to make us feel more than welcome. We've got a beautiful room with an amazing ocean view. Also, we were very pleased with a personal touch of a welcome card and a set of delicious chocolate. Next day we have treated ourselves to their Spa. It was great!!! Angela R and Anna M are extremely knowledgeable professionals. Lounge service was great, and the atmosphere is amazing. Here are two pools. Both really nice. But if you like it quiet, the "adult pool" would suit you better. The only reason I can't give this amazing place Five stars is the limited selection of the restaurants and a very short list of seafood dishes. Common! It's NewPort beach! And all they have is Salmon and Sea bass?! However, we loved lamb and tartare at the Pelican Grill. The manager there was very helpful and understanding. I have to add that every one here is super friendly and nice, customer services in general is Superb, 6 stars for sure! Overall, our experience here is more than great, and I would give them 4 and half stars.
Be the first to ReplyMy boyfriend and I went to Pelican hill because we have
My boyfriend and I went to Pelican hill because we have friends who work there, and we were told we can come by and check out the coliseum pool for a bit (we work at Pendry Newport Beach with coworkers who also work at pelican). While we were there, Courtney approached us and said we need to leave, as the pool is only for hotel guests. Which we respected, as it's hotel policy and she is only trying to do her job. On the way out, I asked for her name and she felt inclined to reply with a snarky remark, responding with 'My name is Courtney Wilson, would you like my social security number too? Feel free to write a review about me!' We were caught off guard and felt completely disrespected because we had no problem leaving when she approached us (again, we know she's trying to do her job). Her words and actions were completely unprofessional and flat out rude. As members of the service industry here in Newport beach, we know we will never recommend anybody to stay at the care of an establishment who employs people like this. We are aware how upstanding of a place pelican hill is, but as a part of the service industry and with friends who work AT pelican, we were very appalled to get the reaction we did without ever inducing that reaction. The bottom line is regardless of the situation, we should have never been treated the way we were. And as a top tier establishment, Pelican Hill should be much better with people who handle situations with the utmost respect.
Be the first to ReplyI can't say enough great things about this property! I
I can't say enough great things about this property! I literally have had an amazing stay, Jason in reservations is a dream! He takes his time and makes sure he gets you exactly what you're looking for! His attention to detail is amazing! Upon check in the girl was kind and made sure it was quick, we arrived later than anticipated thanks to our delayed flight. Walking into our room was GREAT!! It was absolutely beautiful and the bed was comfy. The bathroom was great and the bathtub was amazing, literally so relaxing and the water was HOT! We ordered room service the first night it was hot and fresh!! We got the chicken sandwich to share because it was so late and it was tasty! The next morning we did Uber coffee and ordered room service, it was fast and fresh. I love how every single person you encounter is kind and helpful. I never do spa stuff outside of home and since it was a quick trip I decided to splurge. I got a collagen facial and would reccomend April time and time again. My skin was glowing when I left. My husband got a salt rock massage and left feeling relaxed. We went to the pool had a couple drinks and shared some chicken tenders and crispy tasty fries. Went back to the room and took a nap. We work so much and never truly relax so this was much needed! We skipped dinner and woke up early. Ordered coffee from uber and that didn't disappoint. We did go to the coliseum for Breakfast and one of the girls was super snotty so we left and went to the pelican grill. Fletcher was our server there and he was super nice and attentive. We encountered a small issue and Gerald was on top of it. When I tell you this will be our go to spot for future relaxation it will be! We're already planning our next get away! We're not into golfing but it's all around. We love relaxation and ambience. We can't wait to come back.
Be the first to ReplyStaying in one of the Beach View Villas this week.
This 3-bedroom Villa with personal garage and no adjoining units is spacious and super private. Service is impeccable. Bartender Colby at Villas Bar mixed us a few creative Signature cocktails. Best service is the Valet picking up my Tesla from my garage, charging overnight and delivering back to my garage in the morning... definitely VIP treatment! Will definitely be back again soon.
Be the first to Replywe celebrated here for my birthday for a few days it was so
we celebrated here for my birthday for a few days it was so fun. We got to stay at one of the villas and they used a golf cart to come pick us up which was super cool. customer service was phenomenal. Everyone was super nice and very friendly. my husband actually saw one of his old classmates work there such a small world. The spa was so amazing and relaxing. It was one of our favorite highlights of the weekend. going down to explore the place where everyone gets married is so cool. It was one of my Pinterest dreams. I absolutely love this resort and would totally go back again !!
Be the first to ReplyThey're in a beautiful location so It's nice but it used to
They're in a beautiful location so It's nice but it used to be a lot nicer. Their decor, the food and the staff could use a bit more attention to detail
Be the first to ReplyI give this resort a "1" star review before visiting or
I give this resort a "1" star review before visiting or even seeing their website. HERE'S WHY: When u go to their site they do not have the standard OPT OUT button to click so they can't gather all your personal info. Instead they require you fill out a "form" and identify yourself in that way and that you do not want them to farm your data. Pelican Hill is the worst example of a business not respecting one's privacy. I was going to book a real expensive suite, drop thousands on food and bev and have a living-large weekend, but screw it. I'll go to the Ritz in Dana Point to spend my $$$.
Be the first to ReplyA beautiful resort with amazing views and top notch guest
A beautiful resort with amazing views and top notch guest service! You definitely get what you pay for here. High end luxury! The spa is the epitome of luxurious relaxation. There's a large hot tub to pre soak when you get there. After that, the much needed post flight massage was pure bliss. Three dining choices await you. Fine Italian dining at Andrea, great Californian cuisine at the Pelican Grill and the Coliseum Bar & Grill serves up great food from morning to night. No matter where you dine, you'll have amazing views served with your food. Highly recommended!
Be the first to ReplyBest get away ever, Pepe in room service will do anything
Best get away ever, Pepe in room service will do anything and everything to make sure your 100% satified and content with your experience genuine smile and interest in your needs being met everyday you are his guests, Pepe makes the BEST cocktails ever he made us are amazing drinking in our Villa amazing experience for all of us and for sure the Greates vacation ever we will be coming back
Be the first to ReplyGreat spot with ocean views.
The restaurant could be better. This place is expensive so bring extra.
Be the first to ReplyI received a Pelican Hill gift card from my employer at our
I received a Pelican Hill gift card from my employer at our company holiday party last year and decided it was time to plan a "daycation" from Marina Del Rey to the resort. My girlfriend and I took this trip yesterday, January 14th. This was our first time there and little did we know how terrible our experience would be. From the moment we tried to pay with this gift card at the Coliseum Pool & Grill, to the Spa ending at the Pelican Grill, it was such a fiasco to use this card with ease. The first person at the bar said that their "gift card machine" was not working and was implying that we couldn't use the card. Thankfully, some other staff member chimed in and took the card to the main lobby entrance of the hotel to pay our bar bill. We then went to the spa and the staff wasn't any more helpful and seemed clueless as to accommodate using a gift card. We worked through that; however, the spa experience was not as relaxing as planned as we had to wait for this woman to deliver our card and explain that we would need to go to the front desk to pay with this card moving forward. At this point, we were just wanting to shake it off and enjoy the rest of our day. Little did we know, there was more GIFT CARD drama to be had. When we were seated for dinner at the Pelican Grill and the server took our order, I immediately told her we would be using a Pelican Hill gift card. She too seemed unsure of how this would work and said she would talk to her manager about this. Therefore, our dinner became uncomfortable as a manager came up to us explaining a bizarre policy for using a gift card. We were told that if the card had a balance, we could not get the card back that evening, I have no idea why using a gift card was so difficult as there was a dilemma with EVERY person we engaged with. When we got our dinner bill from another manager, who brought us our check (and why wouldn't our server do that)? She made it so uncomfortable that I just wrote "use remaining balance" for the tip as we wanted to just get out of that restaurant and go home. The waitress got a hefty tip of at least $300 that was left on my gift card. My takeaway from all of this was that we did not feel welcomed at all and the customer service was as just dated as the interior design of the resort.
Be the first to ReplyI wstayed here a few days about a month or so ago and vowed
I wstayed here a few days about a month or so ago and vowed I would write a review for an employee that I believe deserves commendation. On one of the days at my stay, I was lost and was trying to find my villa. An employee named Cole had recognized that I was lost and came up to me to offer his help. I told him I was lost and he actually walked me to my Villa, which was on the farther side of the resort! I was so grateful that he took the time to walk me there and not just give me directions, which I'm terrible with. On the way there he addressed me formally by my last name, made me feel special, and made me feel important. Once we arrived at my villa, he asked if there was anything else he could do for me. I didn't need anything else but he said "My name is Cole Cable, I'm the Villa Operations Manager, if you need anything at all, don't hesitate to reach out!". This encounter with Cole was the most exceptional service I have been given, and I have stayed at many resorts... I know it sounds like a small act of kindness, but to me it made all the difference. I wish Cole to be recognized by his superiors for going above and beyond for me, and I hope he gets considered for a raise or a promotion. It's resort employees like Cole who actually make a difference in hospitality. Thank you Cole!
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