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The Ivy Kensington Brasserie London Tripadvisor Reviews
Latest Reviews On Tripadvisor
40 Reviews
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Great Spot for a Quick Bite!
Just strolling around and popped in for dinner. Violeta was amazing โ super nice and quick to help out with the menu and snag me a table. Been to a bunch of Ivyโs and Iโll definitely be back. Big thanks!
Be the first to ReplyVery poor quality/ratio.
The service and decor are good. However, the dishes are really bad... the steak overcooked, the tartare very poorly seasoned (the mustard is very very strong ๐ฅฒ) even though I said I didn't like it... and you also have to take into account the accompaniments. Anyway, for a glass of wine, a beer, 2 dishes we got it for โฌ123โฆ We are not going back.
Be the first to ReplyHuge disappointment
We booked a table for 6 for breakfast to celebrate my motherโs 80th birthday today.Our waitress was thoroughly miserable and surly.She rolled her eyes when we asked questions about the breakfast special and practically threw our plates down when delivering our breakfast.She made us feel so rushed, hovering rudely to take our plates. Worst of all she slid a small cake with a candle on to the table with the bill without as much as a smile or โHappy Birthdayโ. People on the next table even looked on in shock at her rudeness. I asked to see the manager to complain only to be told that she WAS a manager โฆ.so we just paid and left ! Thank you for ruining what should have been a truly special experience โฆyou should be ashamed of yourself!
Be the first to ReplyThank you
I came for a dinner with friends that visited me in UK. Friendly staffs with excellent service, loved the food. I would definitely recommend it
Be the first to ReplyFamily place
Lovely place to enjoy a lovely meal with the whole family, speedy and yummy food. Definitely a place to recommend for a good bite to eat
Be the first to ReplyGreat restaurant
This place was so busy when we walked in but I can tell why! Service very well paced and very efficient to follow with yummy drinks and fantastic food.
Be the first to ReplyBeautiful place
Peaceful and beautiful decorated place, will definitely go back with my family and try the dinner menu that looked fantastic
Be the first to ReplyDefinitely worth a visit!
I come here often and write here as often as I can as I just want to rave about it! Service is always super and we are always made to feel so welcome. The food is always great, my kids were a bit disappointed when the sushi left the menu but as there is such a great choice they can always find something and are so well fed! Food is always spot on. Itโs such a great place in a great location. Can not recommend highly enough :)
Be the first to ReplyA perfect meal
The bar is superb & the menu is creative, lovely ingredients cooked with many combinations to make dining a delight, plain fare itโs not!!
Be the first to ReplyNot as good as it used to be
I donโt know whatโs going on with the Ivy restaurants recently but this is my third bad experience in the last few months. I used to enjoy my visits there but lately the standards have really dropped. On this occasion the service was absolutely dire and the food was definitely not as good as it used to be. Iโve heard the same things about the Covent Garden and Soho branches so there seems to be a drop in standards right across the board. Itโs a real shame because they were my favourite restaurants and would usually recommend them to anyone. I really hope there is some improvement because I really miss the way they used to be.
Be the first to ReplyHorrible service
Sat at bar being ignored for :20 not getting drinks till :30. Our waiter was surly and rude. We had to ask for water multiple times, ask him to take empty wine glasses, ask to orderโฆ.the service was the absolute worst ever.
Be the first to ReplyTerrible cold food & poor customer service
We visited The Ivy Kensington for breakfast on Motherโs Day which was terrible & completely spoiled our morning we arrived & received a warm welcome by the hosts at the front desk but it all went downhill from there. We were seated fairly near the bar & close to one of the staff till areas so could hear staff conversations constantly. We waited around 15 minutes for our host to take our drinks order when the drinks finally arrived they were cold so it was more like iced tea than hot breakfast tea the milk was missing & we had to ask 3 times for milk. we ordered our breakfast which took around 30 minutes for the first one to arrived it had one piece of bacon & again was cold the toast arrived cold, black & without butter the other 2 breakfast arrived around 10 minutes later again cold plus items missing & cold burnt toast with no butter one of the breakfasts a full English arrived with several items missing when questioned the lady who we assume was the manager was arguing that we ordered it this way due to an allergy which was not the case after a 5 minute argument she agreed to order the missing items which arrived around 20 minutes later by this stage the first half of the breakfast had been eaten & everyone else had finished their food there was no apologies at any stage & we heard the senior staff member & our host complaining about us behind us which is very unprofessional & extremely rude. When the bill arrived the items that were missing from the full English had been charged to our bill when we questioned this it was another big deal for them to correct the bill. It was a horrible experience long waits, cold food, cold tea, missing food items, terrible customer service , unprofessional staff I would not return or recommend this branch absolutely dreadful I really donโt understand how it takes so long to make cold hot drinks & food & when mistakes are made the staff want to argue then stand behind you bad mouthing you & charge you extra for their mistake customer service & food quantity need huge improvement.
Be the first to ReplyForced early morning visit to the barbers .....!
My rating is really 3.5. 2 x negative comments that in some ways spoilt a good Breakfast . 1. The online booking for Breakfast made us have to arrive at 8.30 am today .No other times where available .Ok.... we booked .Turned up and the restaurant had less than 15 people at 8.30 and no more than 26 by 9.45 am. It was very very quiet .So why not able to make a booking for later than 8.30am. Feels like the online system cheated us . 2. The manager needs to inform staff that the small till ,service area as you enter is NOT a bathroom and to see a member of staff rubbing both hands through his hair etc styling it when Leaning over food service items and then with no hesitation continue to serve customers food using his hands is not exactly nice . CCTV will show it happening I am sure and if in doubt , he has a "Kiss " tattoo on his neck . Food was fine. Staff lovely (as usual ) Coffee perfect for that time of the morning .
Be the first to ReplyNot really up to standard
When I booked our table online for four of us to dine here (to celebrate 2 big birthdays) I asked for a nice table in the notes section of the booking online. This was completely overlooked as they put us on a table which was right next to the ladies toilets, just across from the kitchens and right next to a till area where there was a constant stream of staff flapping around us. Speaking of staff, there seemed to be lots walking around but not actuallly doing much. We waited an absolute age to get our drinks and then one of them, the Bloody Mary cocktail, had so much spice and worcestershire sauce in it, it was like drinking vinegar. We sent that back and got a replacement (which again took an age) only to find that the second Bloody Mary was like drinking a glass of tomato juice, no zing, no spice at all and certainly no vodka. We all belived that somebody behind the bar was having a joke with us. We didn't want to make any more of a fuss than had already been made, this was supposed to be a celebratory meal. The food is ok. Beware that any main course you choose is most likely not to include any vegetables - so half an aubergine that is aready ยฃ18 then needs a small bucket of fries with it, another ยฃ5+ so it ends up being quite an expensive vegetarian dish! Would we go again? I doubt it.
Be the first to ReplyLunch
Really nice place. The front of the house was really Welcome and helpful. The waiter was really kind . We definitely will come back
Be the first to ReplyExcellent cocktails & a Good menu
The food never fails to satisfy & impress & the cocktails are excellent. The back terrace is wonderful for afternoon tea
Be the first to ReplyLondon weekend with family
Lovely food but service not very attentive. Had to keep asking for the wine to be poured since it was not placed adjacent to our table. Very noisy and tables packed too close together.
Be the first to ReplyA bit of a disaster
Read a review that food arrived before pre dinner drinks, thought, oh dear, but thatโs exactly what happened to us. Had to send food back so we could enjoy our drinks. Ordered desserts and cheese that just didnโt turn up. Left disappointed that the Ivy brand is becoming so debased. Was offered complimentary desserts - refused - and removed service charge from bill. On a brighter note, the shepherds pie was good.
Be the first to ReplyBirthday dinner
The restaurant has a lovely feel of Bohemian French meets Victorian, with plush seating, a great ambiance, and charming staff. The service was excellent and the food divine. Try the salted sourdough absolutely delicious. We all enjoyed our meals. The chicken Milanese is really good value. The waiter also checked if it was a special occasion at the beginning of the meal and my husband whose birthday it was brought a birthday treat of a chocolate profiterole. The restaurant is convenient to hotels in the area. We will definitely go back next time we are in London.
Be the first to ReplyWhere to begin
My dining experience was comprehensively bad except for the poor harried and untrained, but lovely staff who were trying to deal with the failings of this restaurant. To start with we ordered cocktails and the bar tender clearly did not have a clue of how to prepare a basic cocktail. The restaurant is French - it is called a brasserie - and they did not know the difference between a Kir and Kir royale - one of the most famous French drinks so I got a glass of cassis without wine. After teacing them what a kir is we finally got one- albeit with too much cassis to my liking. Subsequently every wine we ordered was ultimately unavailable - we had to change every single order of wine as it was unavailable. Each time it took alot of time to tell us that. Trainees of which there were many were completely unhelpful because they arenโt trained - they were standing around kinda just having fun with each other. Even though they are trainees they need to be told to be effective on a basic level - not just indicate they canโt do anything otherwise they should not be on the floor - they represent the restaurant so should at least be able to get help. Now to the food - we mostly ordered the special - the cod fillet. It came and was practically inedible but we did because we were so hungry. There was so much horse radish on it it took your head off and the fish completely dried out. We all got mash potatoes which we actually hadnโt ordered but thank goodness because we could mix it to take down the heat. The potatoes that came with the special were suppose to be smashed potatoes which is a specific recipe but the ones we got were simply boiled potatoes cut up. As for the mashed we got in addition the waitress confirmed they were complimentary (too right) as we hadnโt ordered them. Later when we told the poor woman (lovely woman) that the food was terrible they offered us some free desserts. Okay and we were gracious for the sake of the staff but this is a restaurant in trouble which is ruining the reputation of the overall ivy brand - Iโve gone to the main restaurant several times but I feel if this is the level of service and food in their many branches I have to believe overall standards have gone down. The branch is an expensive restaurant and should not be this terrible - a big mistake. I will never go to one again.
Be the first to ReplyA nice treat! But....
As a family we dined there on Friday night, we booked in advance and when we turned up we only had to wait for 5 mins for our table. The host/s were very pleasant at the door. The table was nice and the atmosphere overall was good. The drinks came fast and the food was really superb, I had salmon fillet and a side of spinach, it was the biggest, best cooked piece of fillet I'd had for a long time. My son and husband had the Monkfish curry and they loved that too. We couldnt fault the food. The only thing that let it down for us and our experience was our waitress. She looked rather snooty and had an attitute. She was fairly abrupt and didn't smile, She served us fast but it was like we were a pain in her rear, and she just wanted us gone! Even when we paid the bill (and reluctantly the already added tip), she didn't even make eye contact as she walked away.. no smile or thank you, just rude and unengaging. So shame..we would of enjoyed it more if we had had another waiter/ess!
Be the first to ReplySlow Service
We came the other night on a date at our reserved time and were told we had to wait at the bar until our table was ready, the girl, Jennifer, who escorted us was lovely and reassured us that as soon as a table was ready she would come get us. I could tell the staff were stressed and it took ages to get our drinks. More people were sat at the bar waiting for tables until eventually a table finally opened up and she quickly laid it out for us and took our drinks over. After that we had to wait ages again for someone to come over and take our order, even though we saw what seemed like the higher up staff standing around at the back chatting away while the rest of the staff were doing everything in mid chaos. Our food was worth the wait and we shared a very generous portion of zucchini fries which were delicious! If it wasnโt for the extremely slow service and overbooking of the place we would have enjoyed our evening much more.
Be the first to ReplyA lovely treat
Good, attentive service. Beautiful surroundings and delicious food! Thank you for being so patient with the baby too.
Be the first to ReplyDisappointing experience
We booked well in advance for a birthday meal but the reception was as if we were unexpected. Given a table right at the rear of the room near the toilets. Service was initially prompt but tailed off into non existence as the meal progressed. The food was a bright spot - good curry and blackened cod. Unable to have a dessert as the slow service meat that we were in danger of missing our train.
Be the first to ReplyAppalling experience
I was not going to bother to add a review but reading about the other awful experiences written here made me change my mind. We arrived at The Ivy Kensington late Sunday afternoon. The music was extremely loud and we asked if it could be turned down. The waiter informed us very stiffly that it was at the normal level. I then said in that case I didn't think we would stay. Instead of trying to offer another seat in a quieter location or even just apologising and behaving pleasantly the waiter stared at me coldly, snapped: "Well, do you what you want," and then immediately turned on his heel. In all my years of eating at The Ivy, or of eating in any restaurant I have never experienced such repellant behaviour. It seems to tie in with the other reports here. I shall certainly never be going to The Ivy again.
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