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The Ivy Chelsea Garden London Tripadvisor Reviews
Latest Reviews On Tripadvisor
41 Reviews
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Beautiful like always
Fabulous place amazing people and great foodโฆthe garden is absolutely stunning and our lovely waitress Lavinia made it even better with her vibe and energy ๐๐๐
Be the first to ReplyConsistent good value
We came to dine at lunch with the Spring Special Menu. Great Value for ยฃ27.50 for three courses with a glass of wine. The choices are a selection from the normal menu. This represents a phenomenal deal although only available for a few days in April. This is my third visit to this restaurant and the food is always of a high standard. I find it difficult to not have the Shepherd's Pie - with a side of peas. The service was a bit slow but that is fine if you are looking for a leisurely lunch.
Be the first to ReplyDelicious food in beautiful surroundings
Lovely location and wonderful food as always, we love eating at the Ivy, this one is probably one of our favourites, the staff and always so friendly and welcoming, we can't wait to come back!
Be the first to ReplyNOT SOLO DINER FRIENDLY
Beautiful venue in a great prime location. However, the venue is NOT friendly to solo dinners. I attended the venue looking forward to treating myself to a steak tartare and queried whether I could be seated at the tables outside the venue, however the restaurant host advised the seating outside was not used for customers but a display. I was told I could find my own seat at the bar counter. For a venue, that is marketed as high calibre I found it affronting that none of the other staff standing at the front entrance or the host to offer to show me to a seat and make sure I was welcomed with a menu and water, pretty standard practice at even entry level restaurants. Further when I went to the bar counter myself, the seats available for solo diners were in positions either at the end of the bar in a tight space against the wall so you don't have a good view of the bartenders at work, again it's pretty common for solo diners to want to be able to watch and appreciate either chefs or bartenders preparing orders, as part of the restaurant atmosphere. Further the other available seats were not prepared for customers as the counter top was covered by trays of glasses, so it would be awkward to take a seat without a waiter there to clear the counter immediately. I unfortunately ended up leaving the venue, as ultimately I felt very unwelcomed by the staff who were rather cold and pretentious towards me. I would politely suggest further training to ensure the Chelsea staff understand how to provide warm hospitality to ensure patrons are made to feel welcome as occurs in most of the other premium hotels and restaurants I have dined at. Further it may also help to have staff from the Ivy at Soho provide some mentorship, as I've previously dined there and found the staff quite delightful!
Be the first to ReplyMore than enjoyable!
Very nice restaurant, really friendly staff and a great choice of menu for breakfast. The full English was top notch and the coffee was worth a second cup. Top marks!
Be the first to ReplyUsual very high standard at THE IVY
This was to be a surprise birthday gathering for Grandad David. From the welcome at reception to leaving the atmosphere was fantastic. In the main we were looked after by Pascal (Zizou) who left no stone unturned in ensuring we had a great time. Like the rest of the staff he was extremely attentive and served our food in a very professional manner. We were a party of (5) including our 11year old twin granddaughters Gabriella and Sophia who also commented on the quality of the food and service.
Be the first to ReplyI don't know if I would choose it again!
The space prepares you for something very good! But the food is just average. We went for brunch. Our pancakes seemed ready not made at that moment. It is a shame that such a nice place in a very good area does not have the same match in food. The rest of the dishes we tried were just good. The staff is kind and helpful.
Be the first to ReplyAwesome experience
Awesome restaurant in a Great location, superb menu with loads of choice. Food standard and presentation was excellent and the service was exceptional, lots off staff ensure you are very well looked after. Will be back
Be the first to ReplyHuge garden
Amazing brunch at the ivy Chelsea , huge garden and great service everything came on time! Would recommend, especially in the summer!
Be the first to ReplyAMAZING
We had an amazing lunch in a beautiful place where the ambience and atmosphere were so beautiful All the staff were attentive !๐๐. Thanks to everyone Especially to our beautiful waitress LAVINIA he was so attentive and welcoming. Will definitely be back
Be the first to ReplyBeautiful venue but unsure if food and service match
Visited during a weekend to London for Sunday lunch. Glad we made a booking as the restaurant very busy when we arrived. The restaurant is beautiful with a fab outside area which I bet would be lovely in the summer months. Ordered a cocktail and was served a different one from the menu, pointed this out to the waiter and he told it was correct as he had served it before. Said he could send it back to double check; and 5 minutes late said actually yes it was wrong and they would make me the drink I ordered. 30 minutes later still no drink. Eventually after chasing it was served to me. Menu the same food offerings as other Ivyโs, no specials available as it was Sunday. Food tasty, small amount of lobster in the lobster linguine despite the high price. Probably would return for a drink outside but unlikely to return for lunch, found the food overall nice, nothing spectacular and the service as explained unfortunately did not make up for it.
Be the first to ReplyDisorganised and unhelpful staff
We were seated almost an hour later than our reservation time at 10:45am. We asked for a table of 3 with a high chair and after the wait were given a table for 2 when there were plenty of bigger tables available around it. They allowed us to move tables after we requested this. The staff were very rude and did not even apologise for the delay. We also had a toddler with us who by that point was getting irritable. We ordered 3 meals and one of them came to the table wrong so all in all a very poor and stressful experience!
Be the first to ReplyA lovely anniversary dinner!
Had such a lovely meal& experience! Everyone was so so lovely and kind! We arrived around 20 mins late (they do waive 15mins), so when we arrived they had given the table away, however we were told to have a drink at the bar and within 10 mins they found us a table. Such beautiful interior and a great vibe, was VERY busy but staff were so efficient! Food was delicious!! The tomato linguine is amazing! Our waiter was so lovely but we didnโt get his name?! (Tall dark haired gentleman with glasses) Would deffo recommend others to come! X
Be the first to ReplyBig disappointment
I booked the champagne afternoon tea for my birthday celebration with family. Love afternoon tea in general however this was a big disappointment. The sandwiches were clearly prepared days before and refrigerated. The bread was stale and dry. The cakes and scones were not fresh either. Certainly won't be returning or recommending.
Be the first to ReplyHigh prices, terrible food
Visited last week. We both ordered a burger, specifically asking for "medium rare or as minimum as you are allowed to cook it" i.e. NOT well cooked. The food was very slow to arrive and when it did the burgers were like rubber, overcooked and tasteless. Each is ยฃ16.95. For that you get it with chips, a slice of tomato, 2 gherkins (to fill the plate up) and a piece of lettuce. I should have sent it back but we had waited so long already and was with a friend a rarely see. Really disappointed and not cheap. The Ivy need to do better to keep customers,
Be the first to ReplyStephanie best welcome ever !
I had very bad experiences in thr ivy in the past, I gave it another chance today with friends and honestly, a woman called Stephanie from the welcome staff made my experience SO GOOD ! 10/10 best welcome ever !!
Be the first to ReplyAverage dinner. Good brunch
Amazing place with highly average food. Do not order milanesa or fish and chips, both are poor level options. I think brunch is great, but dinner is not, relation price vs food doesnโt makes sense.
Be the first to ReplyNow a Cote Brasserie with higher prices and worse food
We visited the Ivy Chelsea Garden for lunch on a Sunday and had an incredibly disappointing experience. Despite booking a table outside online, the system did not register our choice to sit outside and so we had to have a table inside. The woman who took us to our seats was rude and rushed us into choosing a table even though it was the restaurant's fault for not being able to honour our reservation with a table outside. We ordered the salmon (to be cooked pink) and a ribeye (rare) along with a bottle of white wine. The food took ages to come and arrived an hour after we were seated. To say my steak was overdone is an understatement, it was the colour of leather despite ordering it rare. Both mains were therefore sent back so we could eat together. We ordered some olives to have in the meantime because we were starving by this point but these only arrived after the next set of mains (too little too late). When the mains came the second time round, the salmon was now incredibly overcooked, despite ordering it pink. Whilst the salmon was sent back, I kept my steak as at least this was rare this time. This was a shame as we were not able to eat together and the sides we were sharing went cold for my mum by the time her salmon arrived, but I was incredibly hungry and did not want to risk being served an overcooked steak again. When the third salmon came, it was finally cooked as requested. Service felt stretched with us often having to pour the wine ourselves, despite having a table for 2:30 when the main lunch rush was over. That said, our waiter Carlos was incredibly kind and attentive. Stefanie was also lovely. Faycal the manager was great and it was only thanks to him personally going to the kitchen to supervise the cooking of our food that we actually were able to have any lunch. He recognised all of our issues and wrote off our food from the bill so that we only paid for the wine (which was delicious). These 3 staff members were the only shining stars in an incredibly disappointing meal. Having to send food back twice and be served 3 rounds of mains to get the food right is not what we would expect from the Ivy and seems to add to the chain's downwards trend as it continues its national expansion. This is such a shame as what used to be a real treat serving reliably delicious food has now turned into a Cote Brasserie just with higher prices and actually worse food. Our experience was not in isolation with the table of 6 behind us sending back 4 out of 5 of their steaks and having a poor lunch. We won't be returning in a hurry.
Be the first to ReplyGreat Service
Celebrated dads birthday with lunch at the Ivy. Sat in greenhouse area. As always very pretty with candles and plants everywhere. The service was excellent - friendly and attentive, really enjoyable lunch.
Be the first to ReplyA favorite of mine.
My favorite London girly brunch spot. Spectacular interior, so beautiful. Impeccable professional staff. Be sure to make a reservation.
Be the first to ReplyOur waiter was the absolute best!
We came in on a Sunday for a relaxed, sit down meal with proper food. We were greeted by a friendly woman in the door whom kindly guided us to our table. We were three adults with a beautiful four year old autistic girl. The waiter, Pascal, immediately understood her needs and said he would prioritize her meal, as she was very hungry and started to get some what flustered. When he came with our drinks he saw her getting worried for the food, and offered to get her a scoop of ice cream ASAP. The food arrived and we had an amazing dinner all in all - much thanks to Pascal! Would come back and will recommend the place to friends visiting :)
Be the first to ReplyFlamboyant Decor and Gorgeous Food
Wow - the decor was what drew us in for dinner, eclectic, interesting and very pleasing. The meals on the menu sounded quite mainstream, however they were something rather different and unexpected. I have never seen or eaten a Shepards Pie quite like this one - it was sensational. Other meals we ordered where calamari, Fish and Chips and Roasted Chicken - all rather everyday but delivered taste and presentation on another level. Service was professional and friendly and we really enjoyed a memorable experience here in this busy and vibrant restaurant. We will visit again when next in London from Sydney
Be the first to ReplyLovely food, fantastic surroundings, but very slow service and tables too tightly packed together in the garden.
Been to a few branches of the Ivy (see what I did there.... ?). They never disappoint. Love the menu and in my opinion, it is always well priced, especially considering it is an upmarket, high quality brand. The Chelsea Garden did not disappoint again in terms of food, drinks and prices. The decor is really stylish and the outdoor, garden seating area, for which it is best known, is a lovely space. We loved the all encompassing garden surroundings, which made for a lovely ambience for dinner. In fact, all four of us agreed that it is probably the nicest of any of the Ivy restaurants we have been fortunate enough to have visited. However, we felt that the tables were actually too tightly packed in and there was not a lot of room between them, which made it all feel a little tight and on almost on top of nearby tables. Don't expect to be able to hold a private conversation! On this occasion, even being a Monday night, the service was dreadfully slow and we had to chase our waiter several times. When the food did arrive, it was delicious and accompanied by a couple of bottles of great wine. Overall, very good. Top marks for the lovely, stylish garden, food and the value for money, but not so great on the speed of service and the lack of space.
Be the first to ReplyTerrible
I agree with recent reviews WORST IVY RESTAURANT EVER. Arrived early sat at bar, 15 minutes to get served. Got to table, 50 mins and still not ordered a drink, had asked 3 members of staff. Service was appalling and staff so miserable. This place is an absolute disgrace, go to Victoria branch instead. Wrong sauces brought to table, waited 10 mins for vinegar and bellini was about 3 quarters full
Be the first to ReplyAwful!
Just terrible management and service, can't describe how bad our experience was. I have been living in London for 10 years and been to Ivy Chelsea Garden multiple times before but I was shocked the see the rudeness and arrogance of the managers this time around. I don't think I'll ever come back nor visit any other branches. I would recommend people to avoid if they want to enjoy their weekend. Don't believe me? Read all the comments below; seems to be a similar experience by everyone. They really need to do something about the managers and do a cash analysis to see what's going wrong here; I have never seen something like this before.
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