Poor service, food and value for money - The Devonshire Arms at Beeley Matlock - Trade Reservierungs
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🤮 1/5 - Poor service, food and value for money
By 👻 @Mac, 03/02/2023 3:00 am
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The review by Debbie G from Nottingham posted March 2023 couldn’t be further from the experience myself and 13 members of my family experienced at this establishment . This establishment presents itself as a high end luxury experience and charges the prices that suggest this is what you will get. I can honestly say in my opinion this is not what you will get. In the interest of balance I can say that the location is lovely and the rooms were generally nice , although one of the guests in our party did find soiled underwear from a previous guest on checking into their room. Not a pleasant surprise! We stayed for two nights bed, breakfast and dinner and spent a considerable amount of money. The service on check in was pleasant and the staff who were serving us at dinner and in the bar were quite friendly but not attentive and lacked training in my view. At no point during our meals did anyone ask if everything was ok with the food or if we needed anything else. The service was slow and generally poor to average. The food offering at dinner and breakfast for both days was very mixed and overall poor. The quantities were exceptionally mean and quality varied widely. It was very inconsistent. At breakfast the first morning two of our party ordered Eggs Benedict but the eggs were hard and the food was stone cold. Both were sent back and one of our party was put off reordering but one did. The second one that came out was slightly better but the eggs were still over done and it was luke warm. The fruit salad came in the size of a dish no bigger than an egg cup which was a bit of a joke. The breakfast servers were disinterested and came across as surly both mornings . The waitress did not offer juice or communicate anything about the menu and just expected us to ask. She really could not be too bothered and we felt like we were an inconvenience. The second morning it was clear the kitchen and staff could not cope. We waited over an hour for our orders and when asked where the food was the response , without checking, was “well you are a big group” and “it was being plated up “. It didn’t come for at least another 20 minutes. When it arrived three of our party ordered French toast with bacon and maple syrup. All three were returned - they were burnt, cold and thrown onto the plate. It was certainly nothing like French toast. All three didn’t not reorder. At no point did the manager come out to see us or apologise. The quantity of food for the same dishes varied from the Friday to the Saturday for the same price. The pastries ordered on the Saturday morning were a different quantity to the Sunday morning. The Arancini starter on the Friday night consisted of three very bland balls of rice, compared to the Saturday nights offering where 2 guests were given two balls. The balls were the same size on both nights but were the same price. Two guests on the second night had ordered plant burgers and both arrived burnt and were very poor quality. One guest had sourdough that was very hard and stale. The mushroom tagliatelle was very dry and the dumplings on the very small portions of stew for three guests were as hard as bullets on the outside and could not be eaten. The stew itself was very nice all be it very small, along with most of the rest of the portions. This left us feeling exceptionally underwhelmed with the whole experience. On the positive side two of the guests had fish and chips which were very nice. The staff were lacking training in some very basic customer service skills for such an establishment. At no point throughout the stay did anyone ask us if everything was ok and when I asked to have our party of 14 moved from the small malt vault ( which allegedly fits 14) to the larger brasserie that would more comfortably fit 14, I felt like an inconvenience. The staff member looked exacerbated and said she would review it to see if it was possible, but then didn’t tell me if she had been able to accommodate it until I asked her again about an hour later if she had been able to move us, which she then confirmed. The malt vault is not pictured on the web site but is pitched as a lovely private dining experience. It is not , the room is very average and small. The whole experience was tainted by the poor customer service and food. This was supposed to be a special family occasion but all 14 guests were disappointed in some way. Many were too polite to say until after for fear of ruining the celebrations. I can only assume that the positive reviews on here are either from different sets of staff or management, as I fail to understand how they could differ so much to our experience. I have looked at the reviews going back over the past year and the same threads seem to persistently recur which is very sad and find it surprising that the responses don’t seem to have made any difference , despite the apologies and promises to feed back to those concerned. I could sadly not recommend to anyone that they should stay here.
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