Great valet service - everything else was a disappointment - The Adolphus Dallas - Trade Reservierungs
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😒 3/5 - Great valet service - everything else was a disappointment
By 👻 @Rhonda H, 03/24/2023 3:00 am
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We arrived at the Aldolphus excited for a fun girls weekend. I am a Marriott Bonvoy Member and was looking forward to a great stay at an Autograph hotel. Our first interaction with Pedro was amazing, he quickly took care of our bags and provided us water, making sure we were taken care of. Unfortunately, shortly after check in we discovered the pool is closed (our #1 reason for booking the hotel), this was a huge disappointment. Our room was only stocked with 1 robe and 1 wine glass. It took 5 requests to finally get a wine glass several hours later. There is a house car available, we thought we had this arranged after calling down to the front desk, only to be rudely informed that it was not available by front desk personnel. Again, Pedro saved the day! He connected us with Roy, the driver of the house car and they were able get us to our restaurant on time for our reservations. If it was not for Roy and Pedro (I can’t say enough good things about them!( my review of the Adolphus would be 1 star. It has been a total disappointment.
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