Was the usual chef off for the day? Normally this is a favorite, but our meal was not up to par. - Thai Pearl Restaurant Asheville - Kaufe eine Reservierung
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🤢 2/5 - Was the usual chef off for the day? Normally this is a favorite, but our meal was not up to par.
By 👻 @Lockie H, 01/04/2023 3:00 am
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So disappointing. We made a point of going here after the holidays to get a break from all of the Christmas foodstuffs at the house. Family tradition is to go out for Thai food when we return from trips or after major holidays. And this is place is usually one of our favorites. We have been here a few times. But today’s visit was a disaster. Let’s start with the server. We were seated, but it was a long long wait before we saw a menu. We did not see the server hustling around at other tables; we just didn’t see him at all. It is a small restaurant and is easy to see all the tables from our table. I am absolutely 100% forgiving when a server is hustling. A nice busy restaurant with other patrons and a server who is really bustling around is something that I totally respect. It’s when the server is completely absent and nowhere to be seen that I feel that the service is less than up to standard. Every once in a while he would deliver something to a table and then just disappear! Which gave the tables no opportunities to ask for things like water or to ask how the meal was coming. After we received our menus and ordered, it was a long wait for the meals. We could see the other table starting to get a little agitated as well. If we have been told it would be a long wait (they were understaffed or something was happening) then we would have settled in and been able to plan our day, but he never returned to the table and so we never got to ask him how long it would be for our meal. Later, we heard him arguing with a coworker when they came in to work. I don’t know if it was the owner or somebody else, but they were having quite a heated discussion that our table could hear about somebody not showing up or somebody not doing their job. It was a bit embarrassing. I understand staff shortages due to Covid! All I’m wanting is for somebody to explain that it’s going to be a long wait. And then we can make a decision whether we would like to stay or whether we had plans and needed to go. As it was, we were there for about 2 1/2 hours and we had to rearrange other plans. We would’ve asked for the food to go, but again, we could not find our waiter. I do understand Covid shortages! I just want to know ahead of time to plan. Some restaurants have big signs outside asking to be patient because they are understaffed. Or the server or host will tell you when you walk in. And then we would have probably gone elsewhere that day, because we had other plans in the afternoon with family. I greatly sympathize with Covid shortages! Onto the food. We have ordered these exact dishes at this exact restaurant before, and this time they tasted totally different! They were both covered, and I mean covered, in chili flakes. When we asked for extra spice we expect it to be something subtle and gorgeous, like Thai chilies cooked into the sauce, not just chili pepper flakes dumped onto the food. I have never seen this many chili flakes before ever, at any Thai restaurant. See photos. We also ordered the fried calamari and it was very different from the first time we had it. This time it was thick and clumpy and lots and lots of deep fried bread. again see photos My only assumption here is that the chef was either out or the owner wasn’t there or the owner showed up at the end of our meal (somebody who worked there showed up and ran in and seemed like they were upset at the end of our meal, so it could’ve been another server or one of the owners or a chef?) But this was not the food nor the service that we are accustomed to at this restaurant.
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