Found this place on Yelp and wanted to try it out instead - Taj Palace Indian Cuisine Las Vegas - Kaufe eine Reservierung
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Las Vegas's Best Restaurants that are most frequently booked by customers of Taj Palace Indian Cuisine Las Vegas
Ranked #20 in Las Vegas's Best Restaurants.
🤮 1/5 - Found this place on Yelp and wanted to try it out instead
By 👻 @Ramil F., 04/21/2024 3:00 am
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Found this place on Yelp and wanted to try it out instead of driving all the way to Mt. Everest which I usually get my Indian food. I clicked on the order link on Yelp and proceeded to put my order and paid for it (around $112 with tip, Mar 11). When I got to the place to pick up my order, to my dismay I was told that they didn't get my order because it by default it goes to their original location which I was not aware of. The waitress called their manager, and he told me, I can place the same order because he guarantees to me that the authorization for the order I placed would not even go through because they don't even use the online system at the original place at all. He even guaranteed me that if both authorizations go through, he would refund me and not to worry. Thanking him for not having to drive all the way to Eastern (Henderson), I placed the same order but giving more tip (total now around $116). Got my food and thought things would work out as he said. Lo and behold both authorizations go through. After a few days, I came back to show him both went through. He took pictures of my receipt and statements on my credit card's app and told me he will send it to the manager to get it sorted out. Since I know it takes time, I gave it about a week and almost 2 weeks to see it processed, yet nothing happened. I came back to see him again and he looked at me and remembered why I was there and told me the owner is in India and I have to come back after Apr 16. I told him, how about just placing the same order I got and just credit me that way but he told me he still needs to get the owner's permission, took a picture of the receipt again. Came back Apr 19, and of course he remembers me but knows nothing has happened, took picture of the charges again and calls the owner and promises me it will be take care of in an hour. Guess what, nothing. It is now 2 days later, and nothing has happened. Well, they can have the money, but they just lost me as a customer. Although the food was good, it was not as good as Mt. Everest and I'll just take the extra drive knowing they seem to be trustworthy than this place. If you guarantee someone and tell them you will refund them if it doesn't work out, make sure you have the authority to do so. It is dishonest say that you will and then turn around and pawn it to the owner to make the decision. You said it right there and then. I even ask to just get the same order to make it easier rather than getting a refund. If you didn't want to refund me, you should not give me the run-around.
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