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😒 3/5 - What an experience.
By 👻 @Hailey R., 02/29/2024 3:00 am
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..and not in the best way unfortunately. Snagging a reservation is tough, but I was able to get one for 5 pm on a Wednesday with my family. The tableside mozzarella was the feature that got us in the door, and we were so excited to try! The ambiance is very funky and cool, but doesn't seem over the top. During our dinner, there were a couple of performers but we were hoping for more. To start off with, we ordered the tableside mozzarella. Eventually the mozzarella person and cart came out, but I immediately noticed he only greeted my dad and was only talking to him during the demo. He seemed frazzled and was knocking things over in the beginning and rearranging the cart haphazardly. He added hot water to a bowl of ice and began working the curds, but he was splashing the curd water everywhere --all over the cart, floor, charcuterie board, and even my dad! Eventually, he gave up on the curds and went to slice the bread with the same dirty wet gloves that had curds all over them. After that he walked away without saying anything. We were extremely confused and the other staff seemed confused as well. I sent back the bread since it was soggy and unappetizing by that point. Finally, a different mozzarella person came out and the experience was completely different and great. However, it was tainted by the previous person and when we got home we saw that my dad was covered in the curd water! We got some apologies but it seemed like the staff was moreso trying to laugh it off --but for a $99 experience the humor was a bit lost on us. The rest of the meal went smoothly --the branzino piccata, shrimp scampi, and chicken Parmesan were all tasty. The OG pizza however was a miss for us. There were not enough toppings to balance out the thick crust. Overall, most of the food was good and the experience is different, but the price point is extremely high for what you get. We were also disappointed with the staff not handling the mozzarella fail more professionally.
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