TERRIBLE - Sugar Factory - Foxwoods Mashantucket - Kaufe eine Reservierung
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Ledyard's Best Restaurants that are most frequently booked by customers of Sugar Factory - Foxwoods Mashantucket
Ranked #20 in Ledyard's Best Restaurants.
🤮 1/5 - TERRIBLE
By 👻 @jess, 12/21/2023 3:00 am
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I went to Sugar Factory on Dec 16. 12:15 It was early and not crowded i didn't have a reservation. I asked to be seated, after an eyeroll from the hostess and ignored by who i learned later was the manager, we were brought to a table... and left to die for the next 2 hours of my life. There were multiple large parties that sat after us, so my husband and I tried to immediately place our order. A couple burgers and a regular run of the mill chocolate milkshake. After 50 mins my husband brought to my attention that my milkshake hadn't even come out yet. While we watched all the 10 top tables get multiple rounds of drinks from the bar, multiple food delivered, the fancy shakes. We were lied to and told the kitchen dropped all the slips and asked what we ordered at that time. After begging for the milkshake 4 more times, it was eventually brought to me. After another 40 minutes our food was finally brought out to us and guess what IT WAS WRONG. We told our waitress we didn't want that food that we didn't order. At this point now it's 1:45 i haven't eaten all day, the food is wrong, i could literally cry. We were told that we would be given some boxes to pack up the food. Why do i want food that i couldn't even sit there and eat because it was wrong. I had to walk to another restaurant at Foxwoods and start the process of getting something to eat all over. I only had 3 hours to spend at Foxwood's that day. I didn't think it would be taken up by having to restaurant hop. My husband finally spoke with the manager and all she had to say was ok thank you for letting me know. Really, super professional there. Glad she could take the time out of staring at her phone to make sure that guests were happy. That woman is the face of a restaurant and looked as unprofessional as they come. Right down to the double septum piercing. Not a great look for a such an overpriced restaurant. This experience will stop me from EVER going to this establishment again, no matter the location. Save your money and get treated better anywhere else at Foxwoods.
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