My party and I had at STK Milan. - STK Milan Milano - Kaufe eine Reservierung
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🤮 1/5 - My party and I had at STK Milan.
By 👻 @Rachel G., 08/15/2023 3:00 am
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Our experience was nothing short of a disaster, and I feel compelled to share our unfortunate encounter. We had booked a reservation for a special birthday dinner, eagerly anticipating the wonderful evening we've had at STK locations in other cities, especially in NYC. However, our excitement turned to shock and dismay when we arrived at the restaurant. The pictures, reservation confirmation, and even the menu from the OpenTable confirmation were all entirely misleading and false. To our disbelief, upon arrival, we discovered that the restaurant was closed. The gentleman said "if you haven't had STK before this will be similar." I was baffled! We were redirected to an upstairs terrace, which was more reminiscent of a crowded bar scene than the elegant dining experience we had envisioned. The limited menu provided fell far short of our expectations, and to add insult to injury, we were subjected to people smoking around us. This was a far cry from the celebratory atmosphere we had hoped for and experienced in other STK locations. The waiter was unable to open a bottle of wine, steak was cooked and presented horribly, and service was not good. It is honestly a disgrace to call yourself STK, it's ruining your reputation, and turning away customers for future visits. What truly baffles me is the complete lack of communication. Not a single word of explanation was given in advance - no email, no phone call, no attempt whatsoever to inform us of the situation. Had we been made aware of the changes, we certainly would not have chosen to dine in such an inappropriate setting. I am utterly dumbfounded by the lack of professionalism displayed by your team. This incident reflects poorly on a restaurant that is otherwise considered highly accomplished. Clear communication and honesty should be fundamental principles of any reputable establishment. If a situation arises that necessitates changes to a reservation, it is the responsibility to inform customers promptly and transparently. If I could erase this meal, I would. I am embarrassed for this restaurant
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