The Best Hotel in Deer Valley (But needs some improvements). - Stein Eriksen Lodge Deer Valley Park City - Trade Reservierungs
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🙂 4/5 - The Best Hotel in Deer Valley (But needs some improvements).
By 👻 @hilljs7, 02/17/2023 3:00 am
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This is our second stay at the Stein and I really want to give them 5 stars because this is the best hotel in Deer Valley. The location mid-mountain is the best ski-in/ski-out there is. The ski concierge is attentive and carry your skis outside, help you with boots, just top notch service all around. The location next to silver lake lodge is also very convenient. We stay in a room with a private hot-tub and fireplace, a perfect combo for a ski holiday! The food quality and taste is exceptional. The breakfast buffet has a great selection and the skiers lunch buffet is the best we have ever had (Wow, so much to choose from). The spa is wonderful and love having that right on property (ask for Jan, she is amazing!). We took a yoga class with Laura, she is the best! Unfortunately she was only teaching on Saturdays and we only had the one class with her, otherwise we would have gone every day if she was there! However, there are some issues with the service that take away that one star. They may be minor things in the long run, but all together they add up. For this price point we should not have to call to get housekeeping after being out skiing all day and come back at 2:00 and the room is still not done, two days in a row. Then when we want to take a break and enjoy some time in the room we have housekeeping there. I felt like I was part of the staff having to call for firewood, housekeeping, bell service, multiple times, answering the door to the room 4 and 5 times because each item that is requested is brought by a separate person (housekeeping doesn’t have matches with them, that is a separate person that brings that up). We had to call for firewood every day, housekeeping doesn’t notice the wood is low and send out the call for that. It took numerous calls and visits to the front desk to find out where the washer and dryer are located. Even to the point that the person at the desk had to walk up to the room with me so I could show him there was not a washer and dryer in the room (because he didn’t believe me when I told him it wasn’t there, as we evidently would not be able to tell). Then when I showed him the washer and dryer was indeed not in our room, we had to await another phone call for him to find out where the shared washer/dryer was actually located that we could use. The restaurant staff for breakfast try their best, and a few of them do a good job. But we have never been told “no” so much. Their default answer to anything they are not familiar with is “no we can’t do that”. It gets a little draining to be told “no” there is not an item we had the last two mornings. I would expect that 1., the staff would be knowledgeable about the offerings available (and hotel in general) and 2. that the responses should be something more along the lines of “I’m happy to get that for you”. There are so many other little details I won’t bother to list them all because it gets tedious, but after a week I felt like I worked very hard to make this a good stay at the hotel. We did have a productive discussion with the manager Benjamin and he is attentive and caring, let’s hope the feedback is put into practice, because Deer Valley is not the same without the Stein!
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