Pass this up. There are far better options at far better prices. Marriott has killed this brand. - St Regis Mardavall Mallorca - Trade Reservierungs
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🤢 2/5 - Pass this up. There are far better options at far better prices. Marriott has killed this brand.
By 👻 @Ben N, 09/10/2023 3:00 am
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Give this place a pass. Beyond the fact that this is the farmed plain salmon from a personal chef of luxury resort we encountered a variety of failures and issues and a general incompetence and total lack of training on their own facility amongst the staff. The butler was energetic and friendly in a false, say our name back to us 18 times in 3 minutes way, and then both failed to deliver in the very small request we made at the start (honey for the tea to the room) and generally said she did not know in answer to almost any question and directed us to other staff who typically gave us the wrong answer. They failed to reconfirm our hard fought for reservation for our 30th anniversary sunset dinner across the island so after a half hour drive we were refused at the gate of the truly beautiful and luxurious Cap Rocat. This was eventually sorted after an hour wait but through the entire ordeal the only apology came from the manager of the restaurant at the Cap Rocat. Never our sub par hotel. Big. Sterile. Lack of attention to finish details. A sad state of affairs for a brand that sued to hold some prestige and clearly not appropriators to the cost (1-1.5k). and even just getting to the room is an ordeal as they managed to design the garage to Bosse t the hotel so you must go down then up then take and elevator. I have never needed anyone to show me to my room but here it was required. And long and inconvenient.
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