Great view shame about the service. - Spago Dining Room Singapore - Kaufe eine Reservierung
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🤢 2/5 - Great view shame about the service.
By 👻 @Christine D, 03/04/2023 3:00 am
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Where to start? I sent an email asking if we needed to make a booking for drinks at the bar - never received a reply. So I made a booking for lunch. Received a message just beforehand to upload a photo ‘so we can recognise and greet you on arrival’ nice touch and I did this - but the greeting never happened. Next I received a text saying tell us when you are here and we’ll let you know when your table is ready. I did text but never got a reply. On arrival we were directed to a ‘priority desk’ for people with bookings, nice touch again but pointless as a’walk in’ couple just after us were attended to ahead of us. Drinks orders taken - my husband’s arrived but after waiting a while mine had to be chased. Food orders - my husband requested the burger but asked for it to be served without the shallot marmalade and garlic aioli mentioned on the menu - just cheese. When it arrived it had pickled gerkins (not mentioned on menu) and fries (again not on menu) covered in parsley . He likes his food plain so sent them both back. They were duly redone plain as requested and he was served - but I was still waiting for my food despite his being cooked twice. I was having a salad, so it was not being held back to serve with his hot food. He started to eat as his was hot. We found the whole experience rather embarrassing, extremely disappointing and this spoilt what should have been an exiting and memorable occasion on our first and very short visit to Singapore. Although the food was very tasty I would not recommend this restaurant. Enjoy the views from elsewhere. I did not receive any follow up messages asking for feedback - which I would have responded to directly - so it’s going on here.
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