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Soulé Chicago Tripadvisor Reviews
Latest Reviews On Tripadvisor
4 Reviews
0 Replys |
DO NOT WASTE YOUR TIME
BEWARE: This has to be the worst dining experience I’ve ever had at a restaurant. I wanted to support a black owned business. My companion and I drove a long distance, excited to try a new restaurant with what we thought would be an amazing soul food experience but unfortunately I regret my decision. We left hungry and disappointed. We waited over an hour for our food while we watched other patrons eat, drink and leave. We politely complained to the waitress Linda who did not apologize or acknowledge our grievance. We asked for the floor manager and after 15 min, the manager never came out, which showed a complete disregard for customer service. We decided to leave after being treated so inappropriately and not acknowledged. We had no to choice but to leave, while the hostess and the waitress Linda watched and shrugged off the fact that we were leaving. Staff was completely unprofessional and unapologetic. This is not a business that will have longevity as long as they treat their customer with piss poor service. Every customer counts. It takes no time to check on customers, to provide updates that service will take longer than expect, to apologize, to show empathy. However, no one cared and the floor manager refused to come out from the kitchen to address the issues and possibly rectify the matter. This is a coaching opportunity for the entire staff (with the exception the waitress with the curly hair who wasnt my waitress but she was kind and tried to be helpful). The owner should be aware that this is a coaching opportunity or perhaps new staff will be needed to remove these unprofessional because Soule will continue to lose business. It’s unfortunate because we really wanted to patronize and support “our people” but Soulé fell short. You don’t treat people like this.
Be the first to ReplyPHENOMENAL
EXCELLENT SERVICE! Beautiful facility! And the food, the food, the food! We had the fried catfish, fried chicken, salmon/shrimp over mashed potatoes…It was all awesome. You will not be disappointed!!!
Be the first to ReplyFantastic black-owned restaurant
The food was absolutely delicious. The menu has many options and great choices. The price is reasonable. The staff were really helpful and friendly. Food was freshly cooked and came quickly.
Be the first to ReplyThe Soulé of Chicago
My friends and I had been wanting to go to Soule for quite a while and finally made it there today. We went on a Sunday at 2 PM, right when they opened for the day. It was a bit of a wait, but it was truly worth it. The wait-staff was kind. The restaurant is quaint, I don't think it seats more than 50-60 people at a time. It's a storefront, with beautiful art, hip music and lots of laughter.
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