I believe hotel service should always been exceptionally on - Soho Grand Hotel New York - Trade Reservierungs
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π€’ 2/5 - I believe hotel service should always been exceptionally on
By π» @Jillian T., 03/19/2023 3:00 am
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I believe hotel service should always been exceptionally on point. The hospitality and accommodation should be top priority. There is a smug-ness about the employees who work at Soho Grand, and it became extremely less than desirable during our stay. The moment we checked in, to our stay, and the day we checked out, it all felt subpar. We popped into a few other hotels that were on our possible list to stay at, and the energy, service and friendliness were top notch just us walking in and exploring -- making booking Soho Grand a huge regret. The location of the hotel is wonderful, so if hotel service and the feeling of your travels need to be special, isn't a priority, you will enjoy your stay. The hotel concierge was barely at their desk, and if he was, he seemed extremely irritated to answer any questions. The hotel restaurant, we decided to have a night cap at (lots of empty seating), asked us if we would be interested in the music room because there isn't a cover charge there. This is the first time I've ever heard of a hotel lounge area having a cover charge for guests. This felt very social status to me, and extremely off putting. The halls are very noisy at night when people are coming and going - we were at the end of the hall in a corner room and I could still hear the elevator slamming open and close and room doors slamming shut. Overall, it's a very subpar hotel with a lot of superficial and superiority attitudes that I won't entertain or recc'd to anyone.
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