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🤮 1/5 - I could hardly wait to get home to write this review on the
By 👻 @Don H., 02/12/2023 3:00 am
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I could hardly wait to get home to write this review on the RIP OFF experience we had at this hotel. On our way to Key West we stopped at the SLS and reserved and PAID FOR IN FULL an ocean front room. When we arrived back a week later we were told that all the ocean front rooms were occupied! Imagine that- paying for an ocean front room a week in advance only to find that our reservation was not honored!The manager was young and only a manager for 3 weeks, and his inexperience shined brightly as he tried to switch us around.We were offered an "upgrade" to a pool view villa and after negotiating for the hotel to throw in a free breakfast, free valet, and waiving the resort fee, we were taken to our villa room. Turns out the pool has blasting music that was loud enough to dance to in our room with the door closed. We asked how long the music played, and were told the "pool party" went on until 2 AM. Now, if I was a 20 something that might have been fine, but in my late 60s that was unacceptable as I find myself in bed an asleep at 2 AM. I don't think that peace and quiet are too much to ask for at 2 AM, but hey, that's just me.We were shown a third room with an ocean view, but the beds seem to have been made for very small people and the room size matched the beds. Not acceptable.I called around but all the hotels were pretty much booked unless we wanted to pay over $900 for the night. So we decided to just forget our night in Miami Beach and come home instead. The result of this was our also giving up our anticipated night on the town and our plans to see an old friend the next day.I can walk short distances just fine but use a mobility scooter for more than a block or so. When my wife was talking with the manager he said that we didn't tell the hotel we needed a handicap room when the reservation was made. Funny thing is that I made the reservation in person at the same front desk as I was at when I was telling the manager how unacceptable his comments on handicapped people were.As we were checking in another couple who had also reserved an ocean front room also were told that none were available, and that the fine print said that the room reserved might not be available at check in. They caved and took a lesser room, however mine had been paid in full. I have stayed at many hotels around the world from the Savoy in London to the Motel 6 at the Managua, Nicaragua airport, but this was my first experience at such a blatant bait and switch.Shame on you SLS for not honoring our fully paid for reservation and then offering us another room where the music would be playing until the early hours of the morning. That was a dirty, underhanded move on your part to oversell rooms in the hope that you could make more money on travelers who had no other choice. And shame on you for trying to blame us for not telling you of my handicap condition when I made the reservation right in front of the reception desk. A truly first class hotel would have bent over backwards to honor their reservation and if it were just not possible would have found us similar or better accommodations at another hotel on their dime.I hate it when people try to scam me, and that's just what this was like.
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