Very dissapointed - Sheraton Kansas City Hotel at Crown Center - Trade Reservierungs
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🤮 1/5 - Very dissapointed
By 👻 @Katrin Bjarka, 11/03/2022 3:00 am
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I’m sorry but we can’t recomend this hotel. I normally don’t write bad reviews but I feel like I have to in this case because I regret spending money on this hotel and it’s service or lack there of. After 8 hour flight we came late and wanted to check in. They didn’t find our booking. After the lady talked to her manager and 20 minutes later she found it. Then they charged us, but told us our card was declined. It was our comapy card it should not have been declined. But the lady in the lobby was sure of it and wanted us to try again. We looked at our bank statement and what do you know, the payment went through the first time. But she had to talk to her manager again, it worked out in the end but these were issues we were not in the mood for after a long flight. The lady felt bad though because this procces had taken at least 40 minutes so she gave us a cupon for free breakfast the morning after to apoligize. It was nice of her. When we came to our room there was no Wifi and this loud noise was coming from the hallway. Like the fire alarm! So we went to the hallway but there was nobody there. Again my husband went to the lobby (because nobody answered the phone) and told the lady who had no idea what was going on. She made a phone call and told us they were gonna take care of it. We didn’t feel safe so we went up the fire escape to all the floors to find out where this noise was coming from. After about 30 min we found out the noise was coming from the elevator that was stuck on the 34th floor. They took care of it in the end. We stayed for 3 nights. Nobody came to clean our room, changes towels or take the trash out. When we called the lobby nobody answeres. This hotel is very outdated unfortunatly. Our room was freezing cold no matter what we did. On our last night we got a phone call from the hotel telling us to come down to the lobby to give them our credit card information - again they told us they didn’t have it on file. SO my husband (my better half) went out of bed and went down to talk to them (we were on the 27th floor) but when he came the lady said: My bad we had the information all along. And I’m sorry to say but she was kinda rude considering she draged him out of bed late in the evening for nothing. We went to 2 other hotels in Kansas on our trip and there was no problem. So I’m sorry but I would recomend you to look at other options.
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