I decided to bring my partner to this place after hearing - Shakewell Oakland - Kaufe eine Reservierung
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🤮 1/5 - I decided to bring my partner to this place after hearing
By 👻 @Ashley H., 02/18/2024 3:00 am
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I decided to bring my partner to this place after hearing many great reviews. However upon entering (Suresh - the owner) asked my partner " DoorDash" implying my partner was there to pick up an order. Not only is that insulting, there was no regard or question to see if she had a reservation, which we did. Furthermore, we were seated and waited 35 minutes to receive our drinks in which our server did not check on us for that total of time. It then took another 25 minutes until we received our food, which was subpar, for such a long wait. Additionally, the churros tasted like pancakes in the shape of churros. The ambiance seems to be welcoming until you're getting below average service. Please treat every person who walks through the door like a customer until you know otherwise. Insulting your customers who look forward to being in your space is such a disappointing experience. It is truly unfortunate we could not have a better experience. While I'm sure this will not phase the restaurant, I hope any future customer particular, people of color and LGBT customerswill look and consider this review.
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