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Serendipity 3 New York Reviews from The Last Year
Delicious food people love to come back for more with good
Delicious food people love to come back for more with good service Even delivery to enjoy at home
It’s not serendipitous, it’s Serendipity!
This was my 2nd time going to Serendipity and I got the iconic John Cusack table!! I made reservations both times. The 1st time was in December but f 2022 & I was really glad I had a reservation. This time it was the end of August and the restaurant was somewhat empty. The food is pretty good but the main objective is of course the frozen hot chocolate which is beyond delicious! This time I even picked up the premade jar to try making at home. Who knew you could also make actual hot chocolate with it! I love this restaurant! The food, service and ambiance are wonderful! I’ll be back again and again!
It was my daughters birthday and we had a very very good
It was my daughters birthday and we had a very very good time and our waitress was the best I had in a long time. All the food was excellent ! The atmosphere in here is very lively and original and old school which me and my daughter enjoyed! If you can finish your food your are better than me and my daughter lol we definitely left stuffed! Once again our waitress Lizbeth A. was great... give her A+ and the place a A+!
Awful food selection, nothing but junk food.
70% of every meal is french fries. Why is there no option of fruit or vegetable substitute for little kids? We paid $16 for a tiny slider and an enormous pile of french fries for our child. How is ice- cream not included in kids meals? 5 year olds don't need a giant ice-cream. Every dessert was ridiculously overpriced, not tasty, and more than half of it was an artificial whipped cream. On service: it took a long time for someone to get an order, and for french fries, I mean food, to come out. This restaurant could create 3 times smaller portions of food and desserts without heaps of french fries and synthetic whipped cream without sacrificing the esthetic and hopefully adding on some taste.
Disappointed
Birthday for a child, small family group. Crowded, small, noisy, old, did not feel clean or special. Overpriced "diner" food, few healthy options. Overpriced desserts, none were children sized.
Serendipity is one of those ice cream places that's really
Serendipity is one of those ice cream places that's really good but also really expensive. The ice cream is great and they had many different options. A little pricey for ice cream, but it was delicious. Service was okay. They were not the friendliest. Which is why this review is down to a 3 star. I would recommend any ice cream lover to try this place. The interior of the ice cream shop was nice and clean.
If you want to be immersed back to your childhood this is
If you want to be immersed back to your childhood this is the place for you. Not only does the food remind of what you ate as a child they have a twist to hot chocolate. The frozen hot chocolate is so big and yummy... be very prepared to have your mind blown. We brought my dearest friend here for her birthday and the staff and other customers sang her happy birthday! Sorry I took pictures after we demolished it. I'm sure there are a lot of other peoples pics from when they bring it to the table. They have fun stuff for you to purchase as well.
Berto was an amazing host.
He took care of our needs way before we even noticed that we are running out of refill. He was polite, courteous, and knowledgeable.
In all the years I've lived right outside NYC, I've never
In all the years I've lived right outside NYC, I've never eaten here. I've tried, but couldn't get in. My friend had made reservations here as a treat for the girls a few weeks prior to our visit. The waiter was great, the best part of the experience. The menu was limited, and pricey, and the frozen cocktails were all unavailable with the exception of the Pina Colada which I am allergic too. The atmosphere is so cute, and the girls really loved it. Would I go back for a special occasion probably, but do I think it's worth it? Not really....
We had an amazing first experience! The atmosphere and
We had an amazing first experience! The atmosphere and service by Lizbeth was top notch!
My family of 5 had a great time here! Very friendly
My family of 5 had a great time here! Very friendly service, good food and even better deserts! The sundaes are definitely splittable, we got 2 for our family and even that was a lot. Be prepared to spend a lot of money, as most everything on the menu was pricey and it adds up quickly. It's an experience that I don't think we will return to because of the cost, but the experience was certainly memorable, especially for the kids!
Came for the obligatory frozen hot chocolate and it was
Came for the obligatory frozen hot chocolate and it was delicious. Everything else was less to be desired. There is a minimum spend requirement per person so we ordered drinks and a side of onion rings. The drinks weren't that great and the onion rings were just ok.
Great cobb salad!
Great cobb salad and burgers! Loved the 80s music and the atmosphere. The desserts were also delicious. Recommend booking ahead.
Dreamed of
Beautiful place, enjoy an iced coffee and an apple pie with ice cream. The very friendly waitress Melly. Dream come true, since I saw the movie Serendipity I dreamed of knowing. I even have a tattoo of the word. Highly recommended 🙂
Fun & Whimsical
Lisbeth was fabulous! Service was fantastic! Buffalo chicken sandwich with truffle fries were fantastic. The atmosphere is fun and bright! Dessert was huge, we had the Forbidden Broadway. GO, ask for Lisbeth!
Ask for Lizbeth, get a frozen hot chocolate!!!
Lizbeth needs to be employee of the year, or the boss. Someone tell Selina!!!! Wonderful experience!!! Amazing food, frozen hot chocolate is to die. Even the spoon had character!!!
What a spectacle
Was another experience as it should be. Huge meals and very colorful! The quality is okay not outstanding but the whole experience is really wearth it.
Great lunch & dessert
I brought my teen son for his first visit at lunch time. He got the bacon mac and cheese and I had the cobb salad. My salad was huge and full of fresh toppings and his mac & cheese was creamy and delicious (I tried a bite). The portions were huge and I always feel bad for not taking the leftovers, but our hotel didn’t provide a refrigerator in our room. We saved room to share a frozen hot chocolate for dessert, which was also amazing. There is a per-person minimum spend here (I think it’s $22.95) so if you were planning on coming to split one dessert item, plan to add drinks and apps or try multiple desserts. Reservations are highly recommended because they get super busy and the wait gets long sometimes.
Great food and fun atmosphere.
The service is excellent. Natalie said it is her new favorite restaurant and Aly loved the frozen hot chocolate.
Serendipity 3 is another NY institution that was high on my
Serendipity 3 is another NY institution that was high on my bucket list. I remember first hearing about this place and their frozen hot chocolate from my sister years ago. We were in Las Vegas and she wanted to visit their location at Caesar's Palace because of the 2001 movie "Serendipity" starring John Cusack and Kate Beckinsale. I only watched the movie a couple of years ago but I have been wanting to visit the original shop in New York. My cousin and I headed here for dessert one evening. We were super lucky that we were actually seated at the same table John Cusack and Kate Beckinsale sat at in the movie. It's located upstairs in front of the fireplace. This place is famous for their frozen hot chocolate that even Jackie O. was a fan, it's said that she even asked for the recipe for a party she was throwing, the owner declined but offered to make it for her. The recipe has since been released to the public. I ordered their S'mores Frrrozen Hot Chocolate $21.95. It's pretty good but it's a lot. It's too much for a person to finish by themselves. However, they do have a minimum purchase of $18.95 per person, so my cousin had to order his own dessert. I do feel a bit bad for the food waste, since in no way did either of us get through even half of our desserts. I'd suggest maybe one person ordering a dessert and the other order something savory to balance it out. Overall a cute ice cream shop. They do have a mini gift shop near their host stand at the front for souvenir purchases.
We got appetizers instead of actual meals, and the potatoes
We got appetizers instead of actual meals, and the potatoes were so good! Our waitresses were great as well. Serendipity is such a cute and fun place to go to, I would definitely recommend going on your next trip to NYC!
This is a nice place to get some fun desserts.
I definitely recommend the frozen hot chocolates. I got the original which tastes like a chocolate milkshake and my fiancé got an Oreo one. They are pretty big so two people can definitely share if you're ordering other items. We also got nachos with fried chicken and wagyu sliders. The nachos were okay but the sliders were pretty delicious. Most items / apps on the menu are around $20 an item. Great place for kids especially on their birthdays!
Great food and amazing desserts!
I went with my teen daughter on a recent trip to NYC and she loved it. Beyond the desserts they are known for, the dinner was excellent casual fare as well. Her desert was amazing and really large! They sang happy birthday to many tables throughout the night so would be great for that too! .
The service was friendly, the food was great, and the
The service was friendly, the food was great, and the sundae was amazing!! Thanks for a great time!
Amazing service and food! The music is a great mix of 60s
Amazing service and food! The music is a great mix of 60s through to the 2000s. It is also a very kid friendly place with a little shop at the front! Our waitress told us that the fries and golden sundae have never been ordered! All the things in the expensive section are fully covered jn 24k edible gold!! So far the best ice-cream place I have ever been. Our waitress (Akeena)was also very good, she was nice to us and answers all of our questions! Definitely deserves a raise!
NYC Trip
I’ve visited Serendipity 3 many times, and I’m from California. My last visit was with family, and my cousin’s first time in NYC. I finally got to sit upstairs, it was amazing since that’s where the Serendipity movie took place, and the ambiance and the employees at Serendipity were attentive and hospitable. Making a reservation is highly recommended due to its popularity and space of the restaurant.
Very Busy. Unique Dessert Diner
Food was good. Service was excellent. Very high end desserts are their specialty. Lots of children present! It you are in the area, and want a very good, very expensive dessert, then I would recommend it. The food was just OK. Probably will not be back unless we are in the neighborhood.
Made a 10:45p reservation for after our 7p Hamilton show.
Gave us enough time to meander through time square before catching an Uber over. (If you skip people watching at time square, you may be able to make it at 10:30...though there were open tables that you could probably walk-in and get seated). Didn't realize this until researching, booking a res, and then seeing on the menu...they require a min purchase of about $20 per person! A bit steep, but it is what it is. Most everything on the menu is about $20, so everyone would need to order one thing, either savory or sweet. Service was super friendly. They close at 11p, and they weren't super pushy to get you out, which was nice. We ordered a decent amount of food. The only thing we left on the table was the frozen hot chocolate. Should have ordered two portions of the boneless buffalo wings bc those things were great!! So were the fries. Cute decor and vibe to the place. Will probably come back one day.
Can’t wait to go here again!
A wonderful experience! The staff was helpful and efficient, and the frozen hot chocolate was outstanding!! Can’t wait to go here again!
Expensive, but big portions, so plan to share
Frozen hot chocolate is, of course, the thing you want to order here. Ours were delicious. The space is loud, but in a fun way. Food was so-so, fine but expensive. Main recommendation: everything is huge, so unless you have an enormous appetite order with a plan to share. Even doing that you'll still come in over the $18.95 minimum spend per person.
Absolute fever dream of a dining experience.
Comically large menus, hot sweats, shaking, awful vibes and random flash photography -- 10/10.
As long as you know what you're getting yourself into,
As long as you know what you're getting yourself into, you'll be fine. This place has been around forever but it's never been known for great food. The best thing we had was their famous Frozen Hot Chocolate. Only finished half of a burger and some of the appetizers. We didn't even eat fries as they tasted like they'd been cooked in old oil. Service was great and kept them at 4 stars. Cute place, cute merch.
Fun for kids!
Very fun spot, especially with young kids! The portions are very large and the food is good. But the real treat is the frozen hot chocolate. We had one cookies and cream and one chocolate mint. Both were so good but the cookies and cream was excellent! Definitely worth a stop.
Completely overrated.
Theres nothing I could recommend about this place. Maybe take a peak inside the door to see the inside, but thats it. Extremely over priced, the service isn't good (they auto add gratuity so they don't care) and the atmosphere is dirty.
Food was amazing! Portions were big and desert was
Food was amazing! Portions were big and desert was PHENOMENAL! Service was nice and sang happy birthday to me! Only problem was when it gets busy, which it almost always is, service is hard to get. Other than that, everything was good! Especially the decor!
Nothing in the world like Frozen Hot Chocolate
Serendipity is an iconic New York institution. The frozen hot chocolate is something you can rely on in this crazy, falling apart world. I hadn't been to Serendipity in over a decade. The frozen hot chocolate is amazing, as it has always bee. And the overall experience at the restaurant has improved. You can now make a reservation! Our server was so friendly, as was the hostess.
Disappointing
Just very disappointed. We came for the frozen hot chocolate but decided to have lunch as well. We ordered a hot dog which was drenched in mustard to the point where it was unpalatable. The chicken burger was very dry. The desert was just bland & not very exciting. The staff were very enthusiastic & helpful. Top marks to them.
Cute restaurant that caters to kids and families
I heard this was a cute restaurant with great desserts when I booked it. However, this restaurant is more suited for people with children and tweens. My college-aged daughter and I were annoyed by all the kids running around and parents not giving a care in the world (this was one large group in the restaurant). The restaurant is small so when a few kids run around and scream, they are literally right in your face. Not the dinner we had hoped to have. Food was overpriced -- we paid $13.90 for two Diet Cokes! Food was fine and dessert was huge -- can be shared by multiple people. We spent over $100 for 2 people for dinner, Diet Cokes and one dessert. I would have preferred to have spent that money somewhere that caters to more of an adult crowd.
Never disappoints
Made a last minute reservation this past Saturday. When we arrived we were seated immediately. Our waiter Josue was friendly and efficient. Brought my 7 year old niece for her first visit. We started with a frozen hot chocolate which was delicious and the look on her face was priceless. The girls had Mac and cheese and I had the sliders, wanted to save room for dessert. We ended with the cowards banana split 3 scoops of ice cream v. 6. Everyone left happy and full. Good time, a NYC classic.
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Click on "Take off the Market Option" in your portfolio
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Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
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Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Changing restaurant opening times
I have a reservation for Kasama Chicago I listed but it’s not showing up because the listed opening hours are only until 3 or 4 pm. My reservation is for their dinner service at 5. Is there a way I can change the times myself?
Give the best answerI got charged twice for a single reservation
How long until I get a refund? Support has been slow, has anyone else experienced this?
I tried purchasing the reservation at $55 but it failed. Then I purchased it for $30 and it succeeded. However the $55 charge still went through on my card and posted
Cancelled reservations due to posting it here
Restaurants are cracking down on reservations posted on here
Give the best answer0 views on my posted reservations
Any idea why my reservations have 0 views? Am I doing something incorrectly?
Give the best answerFinding reservwtion
What name do I say the reservation is under?
Give the best answerHow do I deposit $?
You can only deposit $50 at a time until you earn the “Sales and Low Refund Medal” I believe. Im new to this as well but the ability to deposit more money at once and increase your amount of listings comes with that medal.
Payouts
Anyone know how increase payout transfer to bank as I can only send $50 a day and they charge $5 for every transaction. There must be a way. I’ve contacted support two days ago and not a reply.
Give the best answerTransfer question
What do you do if reservation is an hour away and it still hasn’t been transferred? Don’t want to be embarrassed at restaurant. First time user. Thanks!
Give the best answerGetting started as a seller
Hey I just signed up. I'm in Kenya and I 'm looking to be a seller. Where can i get started?
Transfer
My reservation is today and my transfer is still not complete does that mean it’s not going happen ?
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answerWaiting for concierge service for over 24 hrs and nothing
I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
Give the best answerPrepaid
What does prepaid mean. Am I paying for the reservation and than a prepaid amount. I’m looking for joes seafood in dc. All the offers are pre paid amounts ?!!
Give the best answerNewbie sellers— how fast do your reservations sell?
I have some reservations coming up tomorrow that have gotten lots of views but haven’t sold yet. I haven’t made a sale yet since I just joined this week. I keep lowering the price, but am worried they won’t sell. How long did it take you to sell your first reservations? And did you have success being reimbursed by AT for no-show or cancellation fees? Just looking for a little reassurance. Thanks!
Give the best answerHow do I sell my when my related reservation’s restaurant does not exist on AT?
How do I sell my when my related reservation’s restaurant does not exist on AT? Its listed as a hotel, but it also has a restaurant under the same name ‘Chiltern Firehouse’ in London
Give the best answerPayment taken , reservation not received
I just bought a reservation, the money was taken from my Apple Cash. The reservation however does not show up in my portfolio
Give the best answeremail address for my acc
I left my employer and need to change my email address for my account. How do I do this?
Give the best answerSeller with the Polo Bar reservation on 5/17 for 4 people
I am interested if you are willing to negotiate. Post on my wall if/when you see this.
Give the best answerZ’Z Club
I have reservations!
Give the best answerMoney in trader points disappeared
Hi everyone- I have made a couple of sales now and I am extremely disappointed.
I had money to transfer over that became available in my "traderpoints" section that has disappeared completely. its gone.
has this happened to anyone?
also- when I click the money pending, im unable to click my pending deposit account
so upsetting
How to list a Nobu Malibu reservation
Hi, I have a reservation to Nobu Malibu, but since they don't do text or e-mail confirmations I haven't been able to get my reservation posted. I have posted a screen shot of the phone conversation on the listing, but it keeps getting rejected. If anyone has an idea how I can get it approved that would be much appreciated, thanks!
Give the best answerHolding a bid
What does it mean to hold a bid? and how do you do that?
Give the best answerNeed to change the date but its being worked on
How do I modify?! I am no longer traveljng that day but since the reservations opened up today someone grabbed it and is working on it for a month from now and i cant figure out how to and if i can modify the date!
Give the best answerReservation Name
Ok - Newbie question here - I just purchased a reservation as a gift. How do I know/change the name on the reservation?
Give the best answer