Sensei Lanai, Four Seasons Resort Tripadvisor Reviews - Sensei Lanai, Four Seasons Resort - Trade Reservierungs
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Sensei Lanai, Four Seasons Resort Tripadvisor Reviews
Latest Reviews On Tripadvisor
20 Reviews
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Stunning property with nice rooms and good food, but service doesn't do justice
Pros: The resort location was magical - we really liked the garden (especially the Forest Bathing session) and the rooms were spacious and clean. We never made it to the Yoga classes (too early!) but we really liked the Functional Fascia, Nutrition, and Meditation sessions. The quality of wellness practitioners (i.e. Skyler, Danielle, Lydia, Edwardo) were fantastic. They were very helpful and professional and we were so impressed that Sensei offers such an A-team of experts. We liked that they sent follow-ups after the session. The food at both Sensei and Four Seasons was superb and very fresh. The breakfast could be better though. We had a Koele Deluxe Room (#326) and it was very spacious and clean with a nice lanai facing the garden. Cons: The front desk and Sensei Experiences specialists (concierge) were not as impressive. We arrived after a 24 hour journey (3 flights from Singapore). We were really tired and really wanted to freshen up. The resort knew where we were coming from and did not do an early check-in. We had to wait over 1 hour before the hospitality suite was ready and 3 hours before our room was ready. I understand that early check-in is not guaranteed, but I would expect better service from the Four Seasons, especially at this price point. The front desk staff were not amenable to requests and we had to confirm the transportation 3 times because the staff said they would follow up but never did. The Sensei Experience Desk kept making mistakes in our schedule, particularly the wrong times and locations on the itineraries on several occasions. This caused a bit of confusion between us and the wellness practitioners, and loss of time on the actual treatments. Guests should have a frictionless experience (after all, we come to Sensei to de-stress), but we felt that we had to actively manage and ask the Sensei Experiences Desk to follow up on things. I also told the Pre-arrival Specialists that we were celebrating our anniversary and there was not a single gesture made. Meanwhile, I saw that our neighbours had a โHappy Anniversaryโ strawberries and champagne spread. Iโm not sure if that was complimentary or paid. We travel often and stay at luxury resorts, and we do not feel that the standard of service at Sensei was on par with similar hotels or other Four Seasons properties worldwide (particularly in Asia). I know that there are different expectations at 4 and 5-star resorts in Asia, where service tends to be much better, there is better value in prices and tipping is not customary. And I am aware that service in Hawaii is not as good as other places, but I think that if guests are paying $2000/day and are expected to tip at a property, then the service should justify that. Nonetheless, we had a nice experience at Sensei Lanai. We are not sure if we will return again and would suggest doing the room-only option as the Guided Sensei Experience package (includes $1200 credits per day and credits can be used across the entire stay) add a lot of pressure for guests to utilise credits in a short time frame. We felt rushed trying to squeeze in all the wellness sessions and did not have a lot of free time.
Be the first to ReplyAn Experience - Not a Resort
From arrival through departure the team was genuinely cordial and friendly. The grounds are amazing and feel as though you are in the middle of a forest. The rooms are spacious, clean and contemporary with a cozy feeling. The food was also fabulous. While on-site the opportunity was available for a 90-minute spa treatment. That was like a slice of heaven along with the plunge pools - two salt water jacuzzi's at different temps and a Japanese tub. Staying at Four Seasons is like being at "home away from home." The team, the grounds and the experience is like no other.
Be the first to ReplyAmazing resort without a beach
The house kitchen (Sensei Nobu) is amazing, great food options all day long. The staff are like our neighbors instead of someone just provides services. They genuinely care about their guests. Overall amazing experience, well met our expectations.
Be the first to ReplyAmazing
This place is magic. Do the hike, take the classes, enjoy the onsens. Wish I could come back and back and back. This pool is bigger and nicer than the beach resort. The rooms are fresh and modern, though wish they had double sinks and a bathtub. A really unique and memorable stay.
Be the first to Replyfantastic spa experience
What a great program with awesome staff (OWP program). I feel renewed and motivated after this trip. The advisors, instructors, and staff all connected to us and made us feel welcome and understood. Thank you.
Be the first to ReplyTropical Oasis
Sensei Lanai was a gorgeous tropical oasis for us where we stayed the last weekend after our month-long South Pacific family vacation to various Hawaiian Islands, Australia, New Zealand, and Fiji. The resort is stunningly beautiful, and it is so relaxing you feel as if you have escaped to another world. The staff was very attentive and although I donโt remember all their names, we do remember Alex, Tiana, and Rhoda(spa). We played Manele Golf Course, one of the top golf courses, and it exceeded even our high expectations. Absolutely immaculate and the views from every hole are stunning. Having the Lanai Air transport included to fly us back to Oahu was incredible. We so enjoyed our stay that we plan to return this year.
Be the first to ReplyAmazing Life Changing Experience
There is magic in this resort, from its exquisite beauty to the soul of the Sensei staff. The physical beauty of the renovated resort is breathtaking, surrounded by Japanese gardens, complete with private outdoor onsens, and dotted with artworks including sculptures located throughout the grounds. But it is the Sensei staff that make the difference. I did not know what to expect when I arrived at Sensei, but from the first meeting with the counsellor, who co-ordinated all of my wellness activities based on my physical (science based) and emotional requirements, to my 'experience specialist' Natascha who not only organised all of my leisure activities, but even spent her private time after work one evening assisting me to walk up the mountain to view the sunset after her shift had ended (as I was recovering from a broken ankle and was unable to walk on unpaved tracks) and followed up post visit with an email containing her recommendations for restaurants in New York (my next destination). I left this special place in a very different mindset that when I arrived, and I attribute that to the Sensei wellness staff. In terms of the Four Seasons resort staff - I was disappointed on many occasions, but in most cases my grievances were addressed satisfactorily. The resort offers a several times daily shuttle to the beach resort, which I highly recommend visiting as it is equally stunning.
Be the first to ReplyCould've been so much more! Highlight is the outdoor 24 hrs 'onsen'
I stayed at Sensei back in August 2021. I had written a review but forgot to post. Beautiful grounds, well groomed, and very tranquil. My favorite was the 24 hours outdoor "onsen," which I pretty much had a soak or two late night and early morning. Hotel room was comfortable but it didn't feel luxury. It was a huge room. Nothing about the room stood out. Mine was on second floor overlooking the garden at an angle. Hale was nicely outfitted, but not worth the price. Any spa service included 30 minutes (free) of hale time to enjoy steam show, sauna, outdoor rain shower, outdoor "onsen." 30 minutes isn't enough to actually enjoy all that. It was extra fee for additional increment of 30 minutes. By the way, there was no indoor soak tub for only 30 minutes of hale. I felt rush after spa service because there just wasn't enough time to enjoy the hale. For the price, they should at least match hale time to service time. For example, 60 minutes massage should come with 60 minutes hale time. They gave a scentsy-like gift after your first service. Nobu onsite had a nice coy pond, a nice zen touch if sit outside. Food was meh. Drinks were vibrantly colored and tasted well. Apparently reservation at Sensei and FS restaurants are only open to guests. Locals aren't allowed according to a couple residents I ran into in town. Even then, I had hard time changing reservation time when I was onsite. Sunset sail was my least favorite. It sailed from the pier at Four Seasons Lana'i. It's open to FS Lanai guests as well. It was crowded; 25-30 people. Private flight charter felt luxurious, but they didn't provide transport if you didn't directly come from HNL airport. For example, if you're already in Honolulu for a day or two, you need your own transport from your location to the hanger. If you arrive to HNL, they provide pick-up from HNL airport to their hanger. A biggest disappointments was after many email exchange four-six weeks in advance, they managed to lose my reservation for a Jeep rental. Overall, Sensei is just A-OK. I expected more for a four/five star hotel; especially when it was a birthday trip treat for myself. Sensei did not recognize my big milestone, no greetings, note or a wishing word. I later found out that a friend had called them to pay and arrange for a fresh lei upon my arrival, but they had turned her down saying they do not customize and claim they do not have flowers to make a lei. Ironically when I was on ground, they had lei making class and were making out and giving out lei afterward. Weird. (Pictures to follow if I can add-on later after posting).
Be the first to ReplyWe felt like royalty
My Beautiful Bride and I enjoyed a royal welcome. We loved the limo ride to the Lanai Terminal, the beautiful plane, and the Tesla ride to the resort. The front desk personnel cheerfully handled our day-to-day transportation needs. At every transition, Sensei Lanai hosts were courteous, informative, and positive. The room was attractive, clean, well-maintained, and well-furnished. When we asked for other amenities (microwave oven, mini-fridge-and-freezer), they were supplied to us happily. While at the Sensei campus, we enjoyed participating in the lei-making, the ukulele workshop, a Holoholo excursion, and a sculpture tour. The exercise pavilion, Japanese baths and swimming pool helped us maintain our physical fitness. We even spent some time in the library; it felt special just to sit in such elegant surroundings. When we visited the Beach Resort, our shuttle driver mentioned the decorative lights we might see in the evening. We returned for an evening meal and were charmed by the lights: it felt like we were traveling through the stars.
Be the first to ReplySensei Lanai - Extraordinary
This is an amazing property that provides a serene, restful getaway. Just booked our third trip and very rarely do we return to the same place even twice. The staff is fabulous! An absolute must is the Aquatic Bodywork with Liran and definitely book extra hale time. There are so many amazing spa services but donโt pass on the aquatic bodywork. Many places offer massages so do something different - your body will thank you. If your focus is on wellness, make time to set intentions and have a nutritional consult. Both are valuable for your return home. The food is excellent, the facilities are thoughtfully designed and the people make it an unforgettable experience.
Be the first to ReplyAn absolutely beautiful sanctuary!
I recently spent four days at the Sensei property and had a wonderful experience. From the arrival via Lanai Air, to the truly magical grounds, this resort is absolutely blissful. The activities & classes are transformative and the instructors are top-notch. The food was delicious and the service was Four Seasons fabulous! I would highly recommend the resort and can't wait to return. Thank you Sensei!
Be the first to ReplySerene Paradise
This was my second visit to the property and if you are looking to experience an edenic garden on earth this is the place. Restorative for body, mind, and spirit. And can not recommend enough the aquatic bodywork through the spa - transformational! I will absolutely return.
Be the first to ReplyA truly understated and luxurious experience. Canโt wait to go back!
Five stars and then some! This is one of our favorites of all the resorts we have stayed at all over the world- Aman, Belmond, Four Seasons. Highlights: 1) Arriving in HNL and the charter flight on Lanai Air was perfect and flawless. Felt like flying private! 2) The property is stunning. Remote, private spaces all over, lush gardens and stunning sculptures and architecture. The Onsen gardens were a true surprise and delight! 3) We played golf at Manele Bay and the course is impeccable with stunning views from every hole. 4) The food is superb- it is Nobu after all! 5) The staff are INCREDIBLE. Everyone was so personable and attentive and accommodating. We checked out the sister property at the beach and while it is gorgeous, we prefer the Sensei for the peace and serenity. We will be back!
Be the first to ReplyHotel stay, reimagined
We were on our honeymoon and had been looking forward to this part of the trip since we booked our trip. Needless to say that most of our expectations were met or the Sensei team exceeded our expectations. First, service: Everyone at Sensei is always looking to offer assistance, even if you don't need help. They are so kind and welcoming. They always say aloha with a smile (presumably sometimes, behind their masks) and they genuinely care about the experience. The "red carpet" service starts from the airport pickup and it did not end until we checked out. Second, property and room: The property sits on a secluded island, far back in the forest. The natural beauties that the forest brings were very well-kept by the landscaping teams. It was so serene and relaxing because the property isn't mobbed with tourists or kids (no offense to families with kids) which is exactly what we needed after planning and executing our wedding. The room we stayed in was kept so clean and dust-free with a lot of great amenities and features. Third, experience: Everything, from the breakfast at Sensei by Nobu (I recommend the Traditional Japanese Breakfast. Though, it's not for everyone because it has a roasted fish, miso, rice, and etc AND it's not cheap), semi-private yoga session, couples massage, private 1:1 nutrition consultation with a registered dietitian, sunset sailing, and a fun day at the adventure park, was amazing. One thing I would note is that if you have motion sickness, do NOT participate in the sailing... My wife got really sick for the better half of the cruise and did not enjoy it AT ALL. Notes: I wish that we could have gotten to Lana'i City more because it's such a quaint town that offers a lot. We got to see it once when we had to go to its market to buy something to eat quickly before the cruise. We were so surprised that one of our favorite wines had Costco pricing (!) I really have nothing bad to say our stay at Sensei. It was so memorable and I already talked to my wife about returning for our anniversary. The price is definitely steep but I'd say it's worth every penny.
Be the first to ReplyHeartbreaking
Over 100 million in renovations to transform a unique masterpiece into generic luxury? I don't know what Ellison was thinking with this project but if anyone remembers the Lodge at Keole (predecessor to Sensei) they'll know what we lost. I stayed at Keole twice, it was the most perfect hotel establishment I've visited. It was a true reflection of old plantation style upcountry Hawaii combined with artistic vision. It had colors! I was again on Lanai during renovation and at first glance my heart sunk. There is no connection of this resort to the land it sits on. It looks like it was designed for Instagram selfies! Beige on white, totally generic, no sense of Hawaii other than tropical plants, no risks taken. Lanai was one of the last places that still felt like old Hawaii, sadly Sensei is another loss of the beautiful spirit that makes this island so special.
Be the first to ReplyMy first time at Sensei Lana'i
I spent 3 days at Sensei and it was amazing. The gardens are possibly the most beautiful place I've ever seen and it is even more mesmerizing at night. The pool and onsen were the highlight for me as they are 24/7 and I could go anytime I felt like it. The staff were so friendly that I really felt like family while I was there. I felt this was a pricy place when I booked but now I feel it was well worth it and I plan to go back again this year. If you do get the chance to give Sensei a try, I recommend it.
Be the first to ReplySensei Lanai is paradise
Sensei Lanai on the Hawaiian island of Lanai is a tropical paradise, particularly suited to those who are looking for a focus on fitness/wellness. The grounds are unbelievably lush; the lagoon style pool is gorgeous; the yoga and other fitness classes are taught by very experienced and top quality professionals; the room and other amenities were great; the food by Nobu was excellent. Top recommendations for Sensei Lanai
Be the first to ReplyThe place to visit if you are looking for a place to relax disconnect and have a wellness experience
The hotel was paradise , the staff was amazing the attention to detail was impecable. I would recommend anyone that is looking for a reset...body, mind and should retreat should stay here. I look forward to returning again next year.
Be the first to ReplyDream island
Great week at lanai . We learnt so much about our health in the most fantastic environmentโฆ. Very lucky to share this time among this great staff specifically the spa , yoga and fitness staff . We ll be back !
Be the first to ReplyRomantic get away
This is one of the most lush and beautiful properties I have ever stayed in. The Hale for the couples massage was an oasis of luxury with a private dipping hot tub, private steam shower, and private sauna with access to an outside waterfall throughout the massage. The rooms are beautifully appointed and clean. There were a wide variety of activities to choose from including a mountain bike excursion, private yoga, and beautiful nature walks. The staff was most attentive to changing needs. The transportation to and from the island in a private plane made this side trip from Oahu easy and stress free. A perfect vacation
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