WARNING! CHOKING HAZARD! PLASTIC OBJECT IN MY CHEESE FRIES! - Roll N Roaster Brooklyn - Kaufe eine Reservierung
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🤮 1/5 - WARNING! CHOKING HAZARD! PLASTIC OBJECT IN MY CHEESE FRIES!
By 👻 @DiningWithWolfs, 10/02/2023 3:00 am
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While this restaurant has been a favorite for many years on our list, a most recent experience makes us doubt our future patronage, due to finding a plastic ring/clamp of some sort, in our cheese fries! We made a to go order, and always request cheese be ON the fries, not in a cup on the side, because there’s never enough cheese in the size of the cup you get, so we ask for it ON the fries, which makes that a special order. We also order over $60 worth to have food also for the next day, and qualify for the complimentary cheese pizza when meeting the minimum requirement. You would think after being customers since 1980, we’d be treated better when letting the restaurant know, of this extremely unpleasant and potentially highly dangerous occurrence with their food handling practices. The worst part is the attitude of the manager Eric P, and his cohort Henry, not giving a @$#$# about almost choking after biting down on this unexpected object and fracturing a tooth! Imagine eating and suddenly biting down on a hard plastic ring, gasping in surprise and nearly inhaling the object? Many of us have had that awful experience, but Henry and Eric P could not care at all. How about finding out who is responsible, or even an apology? Restitution is free fries? No thanks! How about a full refund, that would cost them nothing but no, they refused! Both their attitudes were frankly disgusting, Henry obnoxious and dubious and full of denial despite walking back in with the food and showing the small hard plastic ring/clamp covered in melted cheese! Like someone is planting this? Really? I don’t think so. We don’t order the bare minimum, we order $60 plus EVERY time for years, so we’re not looking for a freebie for no reason! But treated like we’re liars and it’s beyond an insult. We had gotten two days worth of food, and this portion of fries with cheese on, was reheated, and was eaten the next day, which both men could not fathom for whatever reason, and were doubtful because we didn’t come back the same day? We got 3 roast beef’s, 3 cheese fries and two chicken tenders plus a pizza. No, two people are not eating it all the SAME day! Therefore we didn’t KNOW about the clamp because it was in the fries not touched until the next day! Makes perfect sense, but it fell on DUMB ears that didn’t care or want to hear it. Although we were happy to see the original fries return, after two years of Rollnroaster trying to pass off new awful big soggy disgusting long wide stick fries during Covid and after, they returned to the original version. Congrats on that, but we DEFINITELY won’t be getting them or anything else here, due to the utterly unprofessional handling of our complaint! NOW we go higher, because the restaurant needs management, NOT MISmanagement by two incompetents who don’t value their loyal customers, or seem concerned that such a DANGEROUS incident happened under their watch. If they can’t keep foreign objects out of the food, then they should find NEW management IMMEDIATELY! PARENTS! Be wary and CAUTIOUS! I hate to imagine a CHILD CHOKING on this kind of thing, hurting their teeth or SWALLOWING foreign objects in THEIR food!! At this time, we DO NOT recommend Rollnroaster! Despite my past RAVE reviews, this time it’s more than just taste, it’s a matter of right and wrong and Henry and Eric P. ARE WRONG! Also, who knows what ELSE is lurking in the food?! SO DISGUSTING! Hopefully Henry and Eric P. can be replaced by a more competent and caring duo with a brain to easily have made us happy that someone cared to do the right thing by a long time loyal customer! Anyone else would be an improvement!! Eat here at your OWN RISK!
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