Restaurant is pretty but food an service are very disappointing. - RH Rooftop Restaurant Charlotte - Kaufe eine Reservierung
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😒 3/5 - Restaurant is pretty but food an service are very disappointing.
By 👻 @FamilyRockStar, 03/31/2022 3:00 am
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First, the good about this place is that it is truly very nice inside. It sets the stage for great insta pics, especially in the evening. You can do this for free by simply just walking into the place from either the elevator or stairs and pic you spot for photos. Then, leave and dine elsewhere. I am always one to look at the glass half-full so the only take away is the atmosphere. Once we were seated, the experience began to head down the wrong path. It started first with our server. My sister-in-law ordered sweet tea. We were told they don't have sweet tea. My daughter then ordered the unsweet tea and just asked for splenda/sweet-in-low. When he returned, he brought the tea and a small pitcher that contained simple syrup. That is the very definition of sweet tea. Oh, and they don't have artificial sweetner packets. So that was the first facepalm moment. The next was when I ordered club soda with lime. They only offer bottled Pellegrino. What decent bar can't provide club soda? Moving onto to our meal. Things did come out in a reasonable amount of time except for my niece’s entree. She and I ordered the same thing so I offered her half of my meal. 10 mins or so later, the server came by with her meal and apologized for the delay. But by that time, all of us were half way finished with our meal. For the prices they charge for the food, I would expect it to be better than the average pub. Nothing about my beef sandwich wowed me in any way. My sister-in-law had the shrimp cocktail and she said they were good but again, for the price, it wasn't worth it. Our server, in the meantime, was also scarce at best. My two daughters and nieces wanted to get a few pics, which they did. While my sister-in-law and I waited at the table, the server finally came by with 2 plates of cookies and a candle. He asked if we were celebrating a birthday. We said no so he said, well enjoy the cookies anyway, lit the candle and then walked away. Keep in mind that at this point it was just me and my sister-in-law sitting at the table. This should give you an idea of how much attention he really paid to our party. The cherry on top was when my oldest daughter had gone to the rest room. She had a boot on her foot due to an ankle injury. It got caught in the door as she was coming out of the restroom causing her to stumble. Two workers felt it was better to laugh as she fell rather than asking if she was okay. When she came back to the table to tell us that was it for me. Unfortunately, I was not able to find a manager. When we got home, my brother decided to call and talk to the manager directly. He has worked in customer service and to his credit said the manager needs to know so they can fix problems. He was very professional and the manager seemed receptive to his feedback. We were told that we would hear from the manager regarding possible credit for our meal. That was 10 days ago so I now feel the need to write this review. We never received any word back. My check for 3 adults it was $165 without drinks or appetizers. Needless to say, we won't ever go back. Final takeaway...feel free to visit the property and take advantage of many great photo spots. Then LEAVE and don't eat there. You will only come away completely disappointed.
Update as of 3/31/22--Manager has contacted my brother and is issuing a full refund for our check. I Felt it was only fair to make that point. My impressions of the restaurant remain unchanged but the manager did get back in touch with us so I did want to provide that update and go from poor to average for my rating.
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