Don't order takeout from here. - Pyramid Bistro Aspen - Kaufe eine Reservierung
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🤢 2/5 - Don't order takeout from here.
By 👻 @Bryan B., 08/20/2022 3:00 am
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Slow, terrible service, and dishonest billing practices. We really wanted to like this place. It's super cute and the menu looked good. We came before 6 one evening with a crying baby and ordered take out as we were in a rush. It took someone 10 minutes to come over and take our order and it took another 45 minutes before our food was ready. It shouldn't take nearly an hour for a to go order for three people. While we waited, we were ignored, despite our crying baby. We asked for water for the baby and it took ten minutes for them to bring it. We had to flag down five or six waiters to check on our order's status... finally someone said "but of course, the duck takes at least half an hour to cook." Would have been nice to know in advance. It also would have been nice for someone to offer us water or bread while we waited so long. But what was most frustrating was a hidden 15% charge that was tacked onto our bill. The menu said something about a service fee for parties of 5 or more, but nowhere did they say there was a mandatory 15% on a party of 3. Now I'm usually a generous tipper, even on takeout, but it would have been nice to be told of this mandatory fee in advance. Furthermore, the waitress didn't say anything about this fee when she handed us the bill so I almost tipped in addition. Not cool!We paid a lot of money and waited a long time For our food. This was some of the worst service we have encountered in a long time and the sneaky and mandatory 15% fee made me further regret we chose to order takeaway from here. There are so many other great choices in Aspen where the servers actually pay attention to you and show they value your business. I recommend finding somewhere else.
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