PUBLIC Hotel New York Yelp Reviews - PUBLIC Hotel New York - Trade Reservierungs
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PUBLIC Hotel New York Yelp Reviews
Latest Reviews On Yelp
25 Reviews
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DON'T COME HERE My friend and I booked PUBLIC Hotel for
DON'T COME HERE My friend and I booked PUBLIC Hotel for our first time in NYC to make our experience even more memorable and special. Unfortunately, our stay was disappointing for many reasons. Every staff member we interacted with was polite but very cold. Everyone seemed to have this vibe that they were too important for anyone else. Our room also lacked very basic items, especially for $500/night at a hotel that nice. For check-in, I went to the check-in kiosk and it told me that our room wasn't ready yet. The attendant there asked us if he could help us, so I told him what the kiosk said. He went to his computer to figure out what was going on and asked us to wait at the seating area nearby. After a few minutes, he informed us that our room was ready and handed us our keys. The attendant didn't explain why we couldn't initially check in on the kiosk or apologize for the delay. When we got to our room, we were blown away by how beautiful it was and how impressive the view was. We looked for slippers in the room, only to find out there weren't any. We called the front desk to request two pairs and someone brought them to our room shortly after. My friend and I were surprised that a hotel as nice as PUBLIC didn't have room slippers already but we brushed it off. Later that evening, we went to ROOF for some drinks and to enjoy the view. We ordered some fries to snack on before dinner. Since we didn't want to make ourselves full, we wanted to box our leftover fries. I looked around for someone to help us, and three workers were standing together by the bar. I raised my hand to get their attention, and they all made eye contact with me before ignoring me. I then asked the gentleman who brought our fries out for a box. When I asked him, he gave me (in the nicest terms) a confused look, as if my request was ridiculous before bringing us a to-go box. One of the three workers eventually came up to us to apologize if it seemed like they had ignored us and said they were confused if we needed assistance. I'll take her word for it, but it certainly didn't feel good at the moment. My friend and I returned to our room after dinner and showered. We discovered there were no robes, yet another basic thing our room didn't have. We forgot to pack toothpaste, so we called the front desk to see if they had any. They informed us that they had toothbrush/toothpaste kits and asked that we come down to get them. At this point, it was 11 PM, our hair was still wet from showering, and we were tired. Was it that big of an ask to have someone bring it up to us? At the end of the day, hotels are in the business of hospitality and service, and we simply didn't feel welcome. I hope that future guests don't have the same experience as us, but it was disappointing that a part of our NYC trip we were looking forward to fell so short.
Be the first to ReplyPublic Hotel surpassed my expectations on every level.
The ambiance is inviting and very aesthetic, the staff is attentive and friendly, and the rooms are comfortable and well-maintained. With a night bar and rooftop bar, guests have plenty of options for relaxation and enjoyment. A fantastic choice for anyone seeking a memorable and affordable stay in SOHO.
Be the first to ReplySarah from the rooftop bar was the absolute best!!! Thank
Sarah from the rooftop bar was the absolute best!!! Thank you so much for your help and recommendations for our trip!
Be the first to ReplyI tried to give this info privately to Public, but their
I tried to give this info privately to Public, but their site provides no way to send them feedback. Stylish and nicely appointed room at a good price for the location, but there are lots of little things about this place that make it feel like they don't care that much. The connecting door between rooms blocks no sound. I could hear the zipper on our neighbor's luggage. Upgrading these to insulated exterior-grade doors would be a huge upgrade for guest happiness. Closet doors in both rooms 1140 and 704 - hinges were broken, so door hung and in 1140 scraped on floor, so you couldn't open it without first lifting the heavy mirror-door. ROOM card says the in-room cooler is 46° and just for beverages. Says "For anything that needs to be refrigerated, we would be happy to refrigerate it for you." When we tried to use this amenity at the front desk, the attendant wasn't familiar with this and called her manager who said that they won't do this. I know this is not a huge deal, but then don't advertise the amenity or train your staff on the offerings. We didn't request an ADA room, but we got 704 which is one. We mentioned it to the woman at the front and she said it didn't show up as an ADA room on her iPad. It is... we stayed in two King + Sofa bed rooms and the designs are totally different. The ADA bathroom is huge with lots of handrails and a tub and the room is fairly plain without the wood enclosure for the king bed. These are all small issues. The room is nice enough to garner $500 a night downtown. The takeaway cafe, Louis, has good sandwiches and whatnot if you need something convenient. The public spaces are very pretty with great lighting and ample seating to find your own nook with friends.
Be the first to ReplyAVOID THIS HOTEL!!! My recent multiple-day stay at this
AVOID THIS HOTEL!!! My recent multiple-day stay at this hotel was nothing short of disappointing and disheartening. Despite my reservations, I encountered an array of issues that marred my experience. The most worst among them was the theft of electronics from my room. Despite lodging a formal complaint, the manager, Leilani, failed to address the matter, reneging on promises of follow-up communication. Additionally, I was subjected to unexplained extra charges on my bill, for which the staff could not provide adequate explanation or an itemized invoice, reflecting poorly on the establishment's integrity. Throughout my stay, the majority of the staff exhibited a lackluster attitude and a disconcerting absence of hospitality. Notably, the manager was conspicuously absent, compounding the sense of neglect and disregard. While the hotel boasts an appealing aesthetic, the level of service at the Public Hotel falls far short of expectations. Conversely, my experiences at the Moxy near Times Square were vastly superior, characterized by attentive and competent staff. They also have a stunning roof top bar. In light of my experience, I strongly advise against patronizing this establishment. Reflecting on my stay, I regret choosing this hotel and wish I had opted for alternative accommodations. Despite my efforts to salvage my trip, the pervasive disappointment lingers.Do yourself a favor and skip this place.
Be the first to ReplyMy recent stay at Public Hotel in New York exceeded all
My recent stay at Public Hotel in New York exceeded all expectations, thanks to their exceptional service and captivating ambiance. From the moment I arrived, the staff at Public Hotel were incredibly accommodating, ensuring that every aspect of my stay was comfortable and enjoyable. Whether it was arranging transportation, providing recommendations for local attractions, or simply ensuring that all my needs were met, their attentiveness was truly remarkable. As for the ambiance, it's nothing short of amazing. The hotel boasts a sleek and modern design that exudes sophistication while still feeling welcoming and cozy. From the stylish lobby to the chic rooftop bar, every corner of Public Hotel is thoughtfully curated to create an atmosphere that's both chic and inviting. Overall, my experience at Public Hotel was nothing short of delightful. Whether you're visiting New York for business or leisure, I highly recommend staying at Public Hotel for an unforgettable experience.
Be the first to ReplyOver the years, I did come here for different events, some
Over the years, I did come here for different events, some that take place during Fashion Week in NYC and some at just various times of the year. This is a nice hotel and the event space was very nice. I would say overall, not a bad way to spend the day and socialize with friends and to also enjoy some cocktails at the bar downstairs. The event I did go for Fashion Week in 2024 was very nice, 5 days ago.
Be the first to ReplyWorst experience of my life.
"Self service" hotel meaning no one helps with your bags, no one helps you check in, no room service. The shower was broken as well as the air conditioner. I wouldn't stay here again if they paid me.
Be the first to ReplyYou should know: Once I gave the bar at Public my
You should know: Once I gave the bar at Public my boyfriend's birthday cake to hold while we got seated at a table we reserved. The drinks were overpriced, it wasn't my vibe, but it's what he wanted for his special day so I set it up for him. When we were seated and I asked for the cake, they'd lost the candles and sliced the cake into small irregular pieces, only maybe four or five of which were actually served. He could not blow his candles out for his birthday. Nightlife people work very hard and 99/100 times I'm on their side--and this is my first ever negative Yelp review--but this time some doofus in a suit appeared from nowhere, acted like it was our fault, threw a grown-man tantrum, and sent a bunch of bouncers to surround us to get us to pay full retail price for the 95% ice drinks they served while we were waiting. It's beyond disgusting that these clowns have a knock-off of Diego Rivera's beautiful Man at the Crossroads hanging on their wall. It's so ridiculous that these petty status-seeking incompetents should steal such a symbol of hope and brotherhood for their operation. I will accept no refund. If the post is deleted, I will make five more. I have a Google alert set for Ian Schager so I can celebrate when he takes his golden escalator ride to hell. I will pop a bottle again when his tacky Instagram hotel fails too. Please avoid Public for anything important. Trust only as far as you might throw. Just go to Standard.
Be the first to ReplyEnjoyed my stay.
Thank you. The Garden is great for smoking. No New York Times or Sewing kits though
Be the first to ReplySimply the worst hotel experience i've ever had.
My brother and I had to stay on the pull out couch and there was a metal bar on my back the whole time I was sleeping causing me to not get any sleep. The amenities were truly disappointing in that they were non-existent. If you want a towel from someone that works there they won't give it to you. And you will have to walk down to maintenance and get it yourself. You will almost definitely need a towel because they do not stock the room properly with towels. Overall was a terrible experience and I hope anyone on this app that is looking at this doesn't have to go through this.
Be the first to ReplyMy husband and I stayed here a couple of days ago for my
My husband and I stayed here a couple of days ago for my birthday celebration. We arrived to the hotel very early and we had the pleasure of meeting a young gentleman named Travis. Travis was very kind and informative. While we were checking in it gave us the option to select an upgrade. Since it was my birthday we thought "why not?" and asked Travis for his input on which upgrade to get. Travis gave us his opinion and then upgraded us for free with no hesitation. This was extremely special to us because it was our first time in New York, Travis truly started our trip so great. I hope that others who stay at public have the same opportunity of encountering someone like Travis. We stayed in A great view king room we were on floor 14. Everyone at the hotel was extremely accommodating and kind. The room is about 200 square feet, which is pretty small. But you can maximize space by being organized. Our only issue was that the shower was connected to the toilet, basically a wet bath. By the time you finish showering the entire area around the toilet is wet. We had to request towels because it was completely drenched. Like I said the Staff was extremely accommodating, they picked up on the first call and had towels sent to our room within minutes. We also ordered take-out through Doordash and had no issues getting it. When we checked out we didn't have the opportunity to see Travis again, so when we got home I decided to call public and speak to a manager regarding our amazing encounter with Travis. We ended up speaking to Dante who is a manager at public hotel, and he was amazing as well. He was super happy to hear about our experience at public and with Travis. I am happy to say that Public will be our go to hotel when we come back to New York.
Be the first to ReplyLots of problems no solutions.
I have stayed at the Public before and again this Halloween. What was largely then hiccups it has now grown into larger gastrointestinal problems. The once Guest Lobby with Tea, Coffee and Fruit and turned into a Bar in the evening is now closed at night and when open in the morning you have lukewarm water and cold coffee as an option. The downstairs Coffee Bar will not make you a coffee even 10 minutes before opening and the service once excellent is now non existent. Bitter is the theme here. The Guest Lobby is supposedly for Guests but the Homeless Man who was either a Halloween Costume as it was that night/day seemed familiar with the layout of the past and complained about it while literally telling me about being "Homeless" and interrogating me about my life. It was disconcerting and disturbing. I told two separate Staff and gave my info to one and heard nothing about it. The next day crickets as well upon checking out. And hidden fees they have a few. Ask about the "Access" Fee which I assume is for the not so private library and the Rooftop Bar that you must have reservations or be a Guest for. I have yet been to said bar despite staying twice there. But two times was enough so I guess I never will. I did write the Management of the Hotel post stay about the comparisons of the two times I have stayed there and how disappointing this was, I am still waiting for the response. I assume it is not coming or is like the coffee - cold and bitter in taste.
Be the first to ReplyI went to the bar in the hotel and I was very happy with
I went to the bar in the hotel and I was very happy with the service from a bartender named Alex. The drinks were very consistent and the hospitality from the workers and managers Alex and heather were very nice to talk to and very welcoming. If I had one bad thing to say they need better music other then that 8 out of 10 would recommend!!!!! The views were beautiful and a whole vibe. Thanks to the bartender Alex for making me want to come back.
Be the first to ReplyI frequent this hotel not just for staying over but also
I frequent this hotel not just for staying over but also when I need a bright space for reading / doing work while in nyc. The coffee shop in the lobby carries a variety of fresh and packaged snacks, coffee, and tea; the bar on the second floor also serves a variety of drinks. My choice of space to work from is usually the second floor - the big windows and white couches make for a bright working space. The vibe is amazing! They also have a rooftop space with a bar that has fantastic views of the city.
Be the first to ReplyWe enjoyed our stay at Public Hotel.
And especially thanks to Richie, he was so cool and very friendly.
Be the first to ReplyThe rooftop is amazing.
The staff (especially the hosts) are all amazing. The views of both uptown and downtown are awesome. If you are outside you cannot go wrong with any table. I love the atmosphere in the warmer months. In the cooler months inside is great and gets a good-kind-of-busy with a fun crowd. drinks are great and the bartenders can make you almost anything. xx
Be the first to ReplyIt's cute and does the trick, but upon entering the lobby
It's cute and does the trick, but upon entering the lobby and cafe feels a bit like a co-working/co-living vibe than a fancy hotel. It didn't help that the self check-in screens were not working. It was a big unelegant to have to awkwardly wait around for staff to come help us at the kiosks. The room itself was well-designed and had some minimalistic and thoughtful touches, but you're reminded that you're in Manhattan because of how tiny the spaces are. Your window view is going to depend on what floor you are on, but appreciate our corner of the sky. Super quiet at night, did not have any problem with noise. Our room happened to be across from the nice extra linen/ice/water room. Loved being able to self-serve ourselves with extra towels. While we were too late for turndown service in the evening, the front desk was very accommodating with anything we needed. Overall a comfortable stay. The location is very convenient. I adore this area of NYC. Despite our first impressions of the shared spaces, I would have loved to spend more time in the lounges. Next time we'll try a pisco sour together at the bar!
Be the first to ReplyA short walk from the MTA, PUBLIC is a decent hotel for
A short walk from the MTA, PUBLIC is a decent hotel for people who want to get the NYC hipster vibe without paying influencer prices. Located within walking distance of many rad little bars, cafes, and shops, so if the hotel bars don't impress, give the surrounding area a whirl. But try the downstairs bar's pisco sours first, especially when there's live music to accompany it. We stayed on one of the upper floors; furnishings were more than adequate. The bed was comfy, the shower was spacious enough for two, there were enough cabinets and under-bench space to keep stuff tidy, and the room was well-lit. It took me a little trial and error to figure out how to work the lights, but once I figured it out, things were fine. We appreciated the use of the oversized luggage lockers after we'd checked out--it made our last day far more manageable. Apropos of checkout, I will caution would-be guests not to attempt to check in or out via the app or lobby kiosks--each time we tried was unsuccessful, leading us to flag down a staff member to assist us. The hotel would do well to have more staff members in the lobby to assist--there was quite a line at the desk staffed by a single employee. Overall, though, our stay was enjoyable, and I'd consider staying there again (or even just grabbing a drink there).
Be the first to ReplyThis is definitely a hotel for gen z and millennials.
We checked in at around midnight on a Friday and the lobby was packed! Turns out there was a private event taking place at the rooftop bar--pretty exciting but that meant we couldn't go to the bar which was a shame. Self check in was on the second floor via automated kiosks and the process was seamless. Our room was fairly small but thoughtfully designed and had a pretty good view of the city. There was a water dispenser machine down the hallway on our floor, which was thoughtful. The lobby has two eateries where we ordered takeout breakfast and coffee. The second floor has a pool table and work space/library and an adjacent bar. Decorations are mod and eclectic, and there are communal places to sit through the lobby and second floor. Neat little gift shop on the first floor. Definitely an enjoyable weekend stay in an accessible neighborhood in the city. Would consider coming here again, either for brunch or to stay at the hotel.
Be the first to ReplyIf you think the lobby is available just to relax and enjoy
If you think the lobby is available just to relax and enjoy the ambiance of the hotel. You got it wrong. Full of NYU students using it as a study hall. Not a single space available as students are busy doing their homework. Its also tacky see to food delivery service coming in and out to deliver food not to the hotel clients but students. This hotel should be NYU Public hotel.
Be the first to ReplyFantastic experience! $200 for a NYC hotel?! Modern.
Self check in. Buzzing but not crowded. Location. Elevator got us to the tenth floor very quickly. Double park to drop your luggage and walk to parking just 1.5 blocks away. Lower East Side hotel of choice!
Be the first to ReplyJust checked out .
.. I guess? Who knows since it's a self check in & out situation which is totally unintuitive, especially when the technology to do so isn't working. When we arrived to the hotel at the previously mentioned self check in, there were a line of glitchy computers but no obvious customer service individual to help you through the process, or answer really any questions. We checked in at midnight and the computers weren't working. I noticed there were several hotel guests who needed assistance in addition to us so I tried to flag down a (very uninterested) hotel representative. She made us 2 room keys. However, once we went to our room and tried them they didn't work. I went back down to the lobby to get new keys and ask what happened her response was that the keys likely 'touched our phones'. Odd because 1) this was not something that was disclosed when she was making them and 2) don't people often carry their phones, wallet and keys with them simultaneously? The most unsettling event was when the large floor to ceiling window burst open in our room at 6am the second morning of our stay. This was due to the fact that, unbeknownced to us, it wasn't securely closed when we arrived / checked into our room according to the engineer who fixed it. So, it burst open by a strong gust of wind startling us both awake, shaking the bed and filling the room with freezing cold temperatures (it was in the 30s this weekend). The escalator also quickly deteriorated the second day of our stay and remained out of service until we checked out. When we did check out, there was yet again no one in sight to help us or speak to about our stay, hence this review.
Be the first to ReplyI stayed here with a group of girl friends for a
I stayed here with a group of girl friends for a bachelorette. We stayed in a couple rooms since they are very small. I understand the concept of the hotel- lot's of self-service. From check-in to gathering our own items from a housekeeping closet on our floor - complete with an over-priced vending machine for popular items. I really did not enjoy the lack of hospitality. When we arrived, the elevators were out of service due to an alarm that had just been activated and shut off. Several associates walked by, were told about the issue, and ran off to tell someone else presumably. This went on for about an hour with a restless crowd gathering. It was emblematic of the entire stay. Asking for any sort of assistance was like pulling teeth. Perhaps I'm too old to enjoy a service-free hotel stay.
Be the first to ReplyVery cool place, and aesthetically pleasing.
The rooftop staff cool. 2nd floor lounge staff bartenders working were weirdly extremely rude to me and my friend though. I'm not sure if it was a racism thing or a NYC thing but were more than welcoming to their white patrons. Return for the views not the service.
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