Our Own Slice of Heaven: My Treasured Stay at the Sian Ka'an - Principe New York - Kaufe eine Reservierung
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😍 5/5 - Our Own Slice of Heaven: My Treasured Stay at the Sian Ka'an
By 👻 @Connector06922896905, 03/23/2024 3:00 am
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Tucked away in a serene corner of Riviera Maya, the Bahia Principe Sian Ka'an stands as a quiet testament to the blend of nature's beauty and human hospitality. This was our second visit to the resort, and it proved to be just as special and memorable as the first, perhaps even more so, thanks to the unparalleled service and the small yet significant improvements observed throughout our stay. Upon our arrival, the seamless experience was immediately set into motion by Francisco and Roberto at the front desk. Their welcoming smiles and efficient handling of our check-in and late checkout were just the beginning of what was to be an exceptional stay. Francisco, in particular, went above and beyond, ensuring our stay was not just satisfactory but genuinely special, with his attentive inquiries and actions to enhance our experience. Gameliel, our bell boy, greeted us with a personal touch that made us feel at home right from the start, embodying the resort's commitment to guest comfort from the first moment. Dining at the resort was a journey of flavors, with the buffet offering a fresh and inviting selection every day. Despite being selective in my choices, focusing on freshness, the grill station, omelette bar, fresh fruit, sushi, and the Mexican corner never disappointed. I personally usually avoided the hot food within the “middle island” at the buffet since those options were more “run of the mill” buffet foods with less emphasis on freshness. As someone who prefers quality fresh staples over the vastness of options, this choice was ideal for me. The attentive service of Mirian, Claudia, Suemi, and Edgar at the buffet made every meal enjoyable. Santa, with her delightful omelettes, added a personal touch to our mornings. The sense of belonging was further enhanced by Jazmin, Diana, and Daniel, whose personalized attention made every dining interaction special, with Daniel remembering us from our previous visit. The specialty restaurants, Maiko and Alux, provided unique dining experiences. Rigoberto's welcoming presence at Maiko turned a meal into a memorable event, and the exceptional French fusion cuisine at Alux, managed by Gabriel, with Pedro's service and Diana's hosting, stood out as culinary highlights. Leisure times were spent amidst the calming waters of the Sian Ka'an pools, where Lorena, our drink runner, ensured our relaxation was uninterrupted. The pool bar staff, including Antonio and Carlos, remembered our preferences, adding a personalized touch to our leisure moments. For those looking to venture to the beach, the trolley service, facilitated by Hilario and Rigoberto, provided easy access, although I'd recommend starting this service earlier for guests eager to catch the sunrise. The guest experience team, particularly Liz and Camila, were instrumental in tailoring our stay to perfection, managing reservations and offering insights that enriched our visit. Downtime in the lobby was uplifted by the crafted beverages from Jhovanni, Randi, and Romeo, with Jhovanni excelling in accommodating special requests, showcasing the resort's dedication to guest satisfaction. Mario's birdwatching tour at EcoBahia offered a deep dive into the area's natural beauty, enhancing our connection to the surroundings. The Bahia Principe Sian Ka'an's charm is magnified by its staff's commitment to creating a welcoming and memorable environment. Each staff member, from Aurora the manager to almost every individual we encountered, played a part in weaving a tapestry of unforgettable experiences. This resort is not just about relaxation and service; it's about feeling a part of a larger story of hospitality and warmth. Suggestions for Improvement: 1. Trolley Service: An earlier start to the beach trolley service would be appreciated for those of us keen to enjoy the sunrise at the beach. 2. Room Comfort: Updating the couches in the rooms would enhance the overall comfort and aesthetic. 3. Rooftop Shade: Adding umbrellas or shade structures on the rooftop penthouses would provide a more enjoyable outdoor experience. 4. Dining Variety: Introducing tortillas at the Yalku buffet and expanding the Mexican corner would offer a more comprehensive taste of local cuisine. 5. Beverage Options: Including dairy-free milk alternatives at the lobby bar would cater to a wider range of dietary needs. 6. Room Service Menu: Allowing for specific fruit selection in room service orders would reduce waste and improve guest satisfaction. 7. Water Bottles: An option to order bottled water via the app would streamline the process and enhance efficiency. 8. Tub Filling Service: Although not a necessity, the reintroduction of the tub filling service would be a delightful touch. Each visit to Bahia Principe Sian Ka'an leaves a lasting impression, thanks to its blend of natural beauty, culinary delights, and exceptional service. It's the dedication of the staff and the thoughtful touches that make every stay here truly special.
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