HAIR, OVERCHARGED, UNSANITARY, MEDIOCRE FOOD - Pisticci New York - Kaufe eine Reservierung
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🤮 1/5 - HAIR, OVERCHARGED, UNSANITARY, MEDIOCRE FOOD
By 👻 @Daniela P, 01/12/2023 3:00 am
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PSA, TLDR: DO NOT EAT AT PISTICCI'S. My family and I (13 people total) celebrated my birthday at Pisticci's. My partner called multiple times to let them know we'd be celebrating my birthday and bringing our own cake. When we arrived with a cake, it was as if these conversations never happened. We sat at our cramped table, and no-one came by (even with water or bread - we had to ask for this separately) for 15 minutes. Everything was slow, as noted by the 3 hours we spent here. We eventually ordered appetizers, including steamed mussels with a side of hair. I let one of the waiters know, who stood there and stared at me blankly. I kindly asked him to remove the mussels from the bill. Right after this, another waiter whips by me to pull a salad that had been placed on the table muttering "This actually isn't for this table, it's for another." The salad had been on the small table for 5 minutes, touched, reached/spoken over, and this man grabbed the salad like a ninja in the night. I'm horrified to think what table they placed that salad on next. The manager came by shortly after this to ask "How is everything?" as if he had no knowledge of these previous events. I told him what happened, he said "Ok, I'm sorry" and walked away. Eventually our entrees came out, and we all sat confused as to how an Italian restaurant, where each of us ordered pasta, would not think it important to offer parmesan and crushed red pepper. We had to ask 3 times to get this. The food was mediocre. We were all eating until someone found another hair (the same exact type) embedded in their pasta. At this point, I thought this was all ridiculous, so I got up to say something. I showed the hostess the hair, she said "Ok" and then walked away. I was left standing there with the plate of food. I put it on the empty table behind us, then another waiter came out and grabbed the plate, confused and about to place it back on our table. I told him there was a hair, to which he replied "Where?", and I showed him it strung around the bottom of the pasta/plate. He said "I'm sorry" and walked away ?? He came back with someone else's drink, to which I asked what they were going to do about the hair and quickly digressed to just please take it off the bill and get this person something else instead. The manager came by shortly after to ask the same question as before, as if he had no knowledge of what was going on in his restaurant. When I told him about the additional hair, his response was "That's so weird," as if we were lying. Most of us had lost our appetite by this point, but I guess the restaurant confused the cheer of being surrounded by family as us having a good time. I specifically recapped the events of the evening with the manager and replied "I'm having a great time because I'm surrounded by my family, otherwise, this has not been a great experience." The manager replies, "I'm sorry to hear that" and walks away. LOL. By this point they had also stopped coming around the table, (e.g. to ask if we wanted more drinks or water), but eventually came around to ask "Does anyone want any dessert?" After I reminded them it was my birthday and we brought a cake, they asked if anyone wanted coffee. ~5 cappuccinos took about 15 minutes to make, and when they brought them they didn't bring any sugar or spoons. The cake came long after, again without any spoons. Despite asking to use up all of the cake, they only used half. Everyone was left wanting more, but it was so hard to get their attention to ask if any remained, that we let it be. After trying to get their attention for 10 minutes, my partner had to GO UP and request the bill, which only had 2 items comped, although they still graciously charged $104 just to cut the cake. We didn't receive a sincere apology or anything to make up for the extremely lackluster and gross experience. They exhibited unsanitary practices and general discontent for having a packed house on a Wednesday night. I guess they don't need any more money, so go somewhere else that needs it! Fumo is close by :)
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