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🤮 1/5 - Pergola used to be one of our favorite bars in the city.
By 👻 @Stefany U., 02/22/2024 3:00 am
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Unfortunately, our service last night wasn't up to par with basic standards and management is clearly liable for the staffs lack of self-regulation and productivity. While the food was impeccable, the service ruined the experience. Starting with our server Maxi, who was inattentive and needed basic service reminders such as water for the table. She mentioned she needed the table back, alleging another reservation was coming while there were other open 4-tops, offering to move us to a 2-top. Consequently, management approaches us saying we don't need to close our check but less than 5 minutes later he comes back with a different messaging stating that we need to close the check before moving to the following table. After clear discomfort, we choose to move to the bar where bartender Anastasia tells us we are not allowed to take the empty seats as other guest is there, which was okay as we understand local bar rules, but her delivery was tasteless. Rolling her eyes, and using inadequate body language for a venue of this measure. Granted, at least our server was gracious to conceal her lack of attentiveness. But Anastasia clearly has dive bar skills and needs retraining. We communicated to management regarding both situations and as we work hospitality we can tell he was avoiding addressing his staff poor performance. Our entire party has worked hospitality and was willing to spend well and tip well. Sadly, impressive food and good hookah is not sufficient to run a venue.
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