Dirty, tired, noisy , half a pool and zero customer service. - Paris Las Vegas - Trade Reservierungs
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Ranked #21 in Las Vegas's Best Hotels.
🤢 2/5 - Dirty, tired, noisy , half a pool and zero customer service.
By 👻 @Mick R, 03/19/2023 3:00 am
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Stayed at the Paris for nearly 3 weeks last year. Unfortunately this hotel is way past its best. Check in is the slowest I have ever experienced with huge queues throughout the day and two people manning the huge bank of desks. The room was tired and in urgent need of refurbishment. Paint was missing from the walls, the carpet is threadbare and dirty and the chair was worn. Without doubt the windows of this hotel was the filthiest I’ve ever seen and were not cleaned at all prior to our arrival and certainly not whilst we were staying. Any photo opportunity of taking pictures of the strip were lost due to the grime on the windows! Despite asking for the room to be cleaned/tidied on a daily basis, the room was missed on a regular basis. We were told that this was due to a “do not disturb” sign being put on the door, although we did not have one in the room. We phoned to ask when the room was missed, and were promised that this would be done later in the evening - but it never was. We even, on one occasion, had to go down to reception to request toilet roll due to the room being missed. Without doubt the worst thing was the noise. We were on the 19th floor with a strip / Eiffel Tower view. On Friday/ Saturday:Sunday night from 10pm until 1.30 am (ish) the noise was disgusting. The disco/club under the tower was playing music which in itself was not a problem. What was a serious problem were the DJ’s using a microphone which was clearly set to full volumes screaming at the top of their voices for the clubbed to react. It was also clear that the club doors were open wide, and the sounds entered our room with ease. The ear plugs offered by reception did nothing to help, and we certainly experienced the full club night. What was a bitter pill that the only resolution was the we could be moved to a room overlooking the back, and that we had book a strip view we should have anticipated noise I.e. that it was our fault. We had stayed at the Paris twice before with a strip view, and never previously had any noise disturbance. The problem as we pointed out was the screaming dj’s! Finally the pool was only ever half open due to a lack of lifeguards, and on one day was closed altogether. For the resort fee paid, the whole pool should have been open, not just loads of people crammed into half a pool. The careless attitude, the cost of the resort feel, the lack of cleaning, the in-house disco and the knackered rooms means that we will never stay at the Paris Hotel. If you don’t want a similar experience, please book elsewhere.
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